Really helpful staff and quality products. The advice and product knowledge of the member of staff who assisted me (a young woman) was excellent and very useful. Many thanks
Localização
Trocar localização4-5 Quiet Street, BA1 2JS BATH, GB
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Veja o que dizem as avaliações
High quality corkscrews purchased - sturdy and good looking. The staff in this shop are wonderful - the assistant told me where they were and he also remembered what I bought last time I was there ab... Ver mais
A empresa respondeu
I wanted a shallow casserole dish that you could use on an induction hob and in the oven. I was shown several options at different price points and the member of staff who helped me was professional... Ver mais
I returned a faulty roasting dish as it had started to chip after only using it twice. I was able to exchange it with a more solid roasting dish at no extra charge. I found the assistant very pleasa... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
4-5 Quiet Street, BA1 2JS, BATH, Reino Unido
4,9
Excelente
940 avaliações
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Excellent friendly service
Excellent friendly service. Good choice of products in varying price levels.
24 de fevereiro de 2026
Resposta da ProCook - Bath
We appreciate your feedback! We are so happy to hear that you were satisfied with our friendly service and product choices at varying prices.
Male member of staff was extremely rude
I didn't realise that the upstairs till was closed, I didn't see a sign. I waited over 5 mins observing the servers laugh and interact with each other.
I went down the stairs to ask if anyone was serving, a server said the till was closed and pointed to the sign (it was only on one till!). There were 3 members of staff downstairs with customers browsing upstairs.
The server opened the till to serve me. I asked some questions about my products following the server mentioning the warranty on the product. I asked if it covered the covering coming off, to which he replied sarcastically...
It's stainless steel!
It made me feel as if I'd asked a wrong question and it made me feel uncomfortable. I found him to be very rude and I will not be shopping here anymore.
20 de fevereiro de 2026
Resposta da ProCook - Bath
Thank you for your review, we have passed your comments on to the store to review.
Resposta da ProCook - Bath
We appreciate you letting us know our staff was friendly and the service was speedy; it means a lot to our team.
Resposta da ProCook - Bath
We appreciate your positive feedback. We are so happy you found our service brilliant and staff knowledgeable about products.
Resposta da ProCook - Bath
We appreciate your positive feedback on our good service and products; we value your business and are so happy!
Good shop
Visited shop recently and impressed with range of quality products, which are good value for money.
Staff were helpful and knowledgeable.
Will visit again.
20 de fevereiro de 2026
Resposta da ProCook - Bath
We're delighted you were impressed with our quality products and their value. It's great to hear that our staff were helpful and knowledgeable. We look forward to your next visit!
Wonderful informative staff
18 de fevereiro de 2026
Resposta da ProCook - Bath
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great range of products and friendly…
Great range of products and friendly service.
18 de fevereiro de 2026
Resposta da ProCook - Bath
We appreciate your positive feedback on our friendly service and product range; we are so happy you are pleased!
Great customer service and so helpful…
Great customer service and so helpful wonderful experience
13 de fevereiro de 2026
Resposta da ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you had a wonderful and helpful experience.
Resposta da ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our service and products.
Sadly disappointing
Good point:
The kettle looks stylish
Bad points:
The water level window only appears on one side so if you hold the kettle in your left hand, you have no idea of how much water you’ve put in
The kettle feels unbalanced, maybe due to low positioning of lid opening button on handle
The kettle can sometimes splash when pouring as the spout is quite wide (compared to old Russell Hobbs)
5 de fevereiro de 2026
Resposta da ProCook - Bath
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Personal service
Rang early on a Sunday and kindly the lady pit the kettle I wanted aside having checked the stock so my father could collect at the store that day and bring to me in London. All went smoothly. Thank you.
8 de fevereiro de 2026
Resposta da ProCook - Bath
We're happy to hear that the team could assist in getting the kettle set aside for your father to collect. Thank you for your positive feedback!
Young lady serving us was very helpful…
Young lady serving us was very helpful and very informative
10 de fevereiro de 2026
Nice products
9 de fevereiro de 2026
Informative and very accommodating…
Informative and very accommodating staff member in Bath
8 de fevereiro de 2026
Just the politness and knowledge the…
Just the politness and knowledge the staff had
1 de fevereiro de 2026
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