We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Ver mais
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Localização
Trocar localizaçãoBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Veja o que dizem as avaliações
Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Ver mais
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Ver mais
A empresa respondeu
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Reino Unido
4,8
Excelente
1 mil avaliações
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Replacement lid
Went to the shop. The item I required was there - it was a replacement lid. All fine and happy with purchase
8 de maio de 2026
Resposta da ProCook - Bluewater
We're happy to hear that you found the replacement lid you needed at our shop. Thank you for your purchase; we appreciate your positive feedback!
Assistant was so helpful,knew exactly…
Assistant was so helpful,knew exactly what I was looking for and led me in right direction will be back
7 de maio de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was helpful and knew what you were looking for.
Purchased a wok
Purchased a wok, was very impressed with the knowledge and advice given.
11 de maio de 2026
Resposta da ProCook - Bluewater
We appreciate you sharing your experience. We're so happy to hear that you were impressed with the advice about the wok you purchased!
Resposta da ProCook - Bluewater
Thank you for your kind feedback
I am very disappointed
I am very disappointed. I have bought a magnet knife set and the magnet holder was damaged below when I open. It is is a real hassle for me to go to shop again and exchange.
Don’t expect this service from pro cook that the sales people would have been packed me a broken damaged product for me. It is going to cost my time and money again which i struggle to manage.
9 de maio de 2026
Resposta da ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The grinder does not grind the coffee…
The grinder does not grind the coffee fine enough to produce a good espresso in the 0 setting !
10 de abril de 2026
Resposta da ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Resposta da ProCook - Bluewater
We're glad our team was friendly and knowledgeable.
Items nicely displayed
Items nicely displayed, and the person who served me was warm and friendly
8 de maio de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our items nicely displayed and our staff friendly.
The girl that served me was so helpful…
The girl that served me was so helpful and friendly
4 de maio de 2026
Resposta da ProCook - Bluewater
We're so happy our team was helpful and friendly.
Great service and wide range of…
Great service and wide range of knives/knife blocks to choose from.
7 de maio de 2026
Resposta da ProCook - Bluewater
We're delighted you found our service great and our selection wide. We appreciate your positive feedback!
Was looking for a set of steak knives…
Was looking for a set of steak knives staff was very helpful. Good selection and price very reasonable. Will shop there again if a specific item is required.
6 de maio de 2026
Resposta da ProCook - Bluewater
We're happy to hear our staff was very helpful and that you found a good selection at a reasonable price. We appreciate your positive feedback and look forward to your return.
A good shopping experience
I shopped in Bluewater. The sales assistant told me I had missed a special offer and then showed me my options. Extremely helpful. A lovely shop and having friendly assistance makes all the difference.
4 de maio de 2026
Resposta da ProCook - Bluewater
We're so glad you had such a positive experience at our Bluewater shop! It's wonderful to know our team was helpful and friendly. We appreciate your kind words.
Very helpful and pleasant they didn’t…
Very helpful and pleasant they didn’t over crowd you as you walked in the door.& they didn’t rush us while we were making our minds up
3 de maio de 2026
Very helpful and polite staff
26 de abril de 2026
First time in the store
First time in the store. Very helpful staff. Impressed with a very large display of reasonably price kitchen equipment. Would most definitely visit again
28 de abril de 2026
Resposta da ProCook - Bluewater
We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.
Great experience
Clean, bright and airy premises. Wide range of quality items. Friendly helpful staff.
27 de abril de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our premises clean and our staff helpful.
Very helpful Member of staff
Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price
22 de abril de 2026
Resposta da ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.
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