Very helpful Sales Assistant, good advice, attentive without being pushy. Great products will definitely be back to buy other things.
Localização
Trocar localizaçãoCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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Veja o que dizem as avaliações
Good choice of pans and kitchen equipment. Good quality at a sensible price. Staff very friendly and helpful and efficient. Products well displayed so you can see them clearly before buying.
We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... Ver mais
A empresa respondeu
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, Reino Unido
4,8
Excelente
404 avaliações
Pede aos clientes que avaliem
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Great customer service and staff were…
Great customer service and staff were very friendly!
25 de janeiro de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The lady serving us was very helpful
The lady serving us was very helpful. Excellent service. We are very pleased with the Kew range of cutlery we purchased.
16 de janeiro de 2025
Resposta da ProCook - Bordon
We're so glad to hear you had a positive experience! It's wonderful to know that our team member provided such helpful service. We truly appreciate you taking the time to share your feedback; it means a great deal to us. We strive to create a welcoming and helpful environment for all our customers, and your comments about the quality of the cutlery are particularly gratifying. Thank you again for your review.
Pro Cook every time.
Bought a set of knives and block.Always choose Pro Cook to look at first. Good quality every time.
Lovely staff always helpful.
15 de janeiro de 2025
Resposta da ProCook - Bordon
We're so happy to hear about your positive experience with our knife sets and block! It's wonderful to know that you consistently choose us and find our products to be of good quality. We truly appreciate your kind words about our staff; their helpfulness is something we strive for every day. Thank you for your loyal patronage and for taking the time to share your feedback. We value your business and hope to see you again soon.
Super quality products
Super quality products. Really happy with them. Was a little disappointed to see they were made in China though.
11 de janeiro de 2025
Resposta da ProCook - Bordon
We're thrilled you're delighted with the quality of our products! It's wonderful to hear they've met your expectations. We appreciate your feedback regarding their country of origin. We understand that this is a concern for some customers, and we always strive to provide high-quality items while considering various factors in our manufacturing process. Thank you again for your kind words and for choosing us. We value your business.
Very efficient and knowledgeable sales…
Very efficient and knowledgeable sales person (Conner) with helpful advice.
13 de janeiro de 2025
Resposta da ProCook - Bordon
We're thrilled to hear about your positive experience! It's wonderful to know that you found our sales team efficient and knowledgeable. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to Conner. We strive to provide excellent customer service, and your review confirms we're on the right track. Thank you again for choosing us and for your glowing recommendation! We value your business and hope to see you again soon.
Great quality at a good price…
I purchased 3 stainless steel frying pans with lids at a really great price.. always but from Pro cook
3 de janeiro de 2025
Resposta da ProCook - Bordon
We're thrilled you had a positive experience with your recent purchase! We appreciate you taking the time to share your feedback. It means a great deal to us to know our products met your expectations and that you found the price to be excellent. We're delighted you're a returning customer and hope you continue to enjoy your Pro Cook cookware for many years to come. Thank you again for your kind words and continued support. We value your business!
Needed a new pan for roasting a joint…
Needed a new pan for roasting a joint of beef.Bought in the sale. Pleased with the result.
5 de janeiro de 2025
Resposta da ProCook - Bordon
We're so pleased you chose our pan for roasting your beef and that it met your expectations. We appreciate your feedback and are delighted you found it suitable for the task. We always strive to provide high-quality cookware that delivers excellent results, and your positive experience encourages us to continue doing so. Thank you for sharing your thoughts!
Resposta da ProCook - Bordon
Thank you for your positive review! We are delighted to hear that you found our staff friendly and that you appreciate the quality of our products. We strive to offer our customers a positive experience, and we are glad you had a good one.
Polite and friendly staff
3 de janeiro de 2025
Excellent customer service on an in…
Excellent customer service on an in store purchase
29 de dezembro de 2024
Bought a wok which I have now used
Bought a wok which I have now used. Excellent product
24 de dezembro de 2024
Resposta da ProCook - Bordon
We're thrilled to hear you're enjoying your wok! Thank you for taking the time to share your positive experience.
Resposta da ProCook - Bordon
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our product and service. Your feedback is greatly appreciated and motivates us to continue providing excellent experiences for our customers.
Resposta da ProCook - Bordon
Thank you for your positive review! We're glad to hear that you found our service helpful and that you were happy with your purchase. We appreciate your business.
Very helpful and informed staff
23 de dezembro de 2024
Resposta da ProCook - Bordon
Thank you for your kind words! We're so glad to hear that you found our staff helpful and informed. We strive to provide our customers with excellent service and expertise, and we appreciate you taking the time to share your feedback.
Resposta da ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Wife loves your pans
My wife swears by you, and if its good for her then so it is for me.
20 de dezembro de 2024
Resposta da ProCook - Bordon
We are thrilled to hear that you and your wife are enjoying our products! It's wonderful to know that our products are making a positive impact on your lives. We appreciate your kind words and support.
Accidentally dropped an item
Accidentally dropped an item, heard a tutt from behind the counter from which seems to be the manager, and then heard him say to staff member,, I’m not clearing it up u can!!!!!!. I picked up the worst of it and the nice young girl swept the small pieces. Then I went to pay the girl and she asked the , what seemed to be the manager,, to wrap my items in tissue and it almost felt like a mission for him. Think maybe he needs to lighten up a bit. All in all, pleased with items but not some of staff.
12 de dezembro de 2024
Resposta da ProCook - Bordon
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Very helpful staff
7 de dezembro de 2024
Resposta da ProCook - Bordon
Thank you for your kind words. We're glad you found our service lived up to expectation
The store ticked lots of boxes
The store is well displayed and they have a great range of stock. The staff were helpful and the out of town location and easy parking made it a pleasing Christmas shopping experience.
6 de dezembro de 2024
Resposta da ProCook - Bordon
We're so glad to hear you had a positive Christmas shopping experience! We strive to create a welcoming and helpful environment for all our customers, and we're thrilled that you found our store well-displayed, our stock impressive, and our staff accommodating. We appreciate your feedback and look forward to seeing you again soon.
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