ProCook - Cheshire Avaliações 

1.263
O TrustScore é 5 de um total de 5

4,8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Ver mais

Avaliado com 5 de um total de 5 estrelas

Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Ver mais

Avaliado com 5 de um total de 5 estrelas

The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Ver mais

Avaliado com 5 de um total de 5 estrelas

The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.


Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contato

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(1.263)

26.593 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I was told the knife holder I bought…

I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.

8 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Avaliado com 5 de um total de 5 estrelas

New pans

Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted

11 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Lovey staff

Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy

13 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

The lady that served me was extremely…

The lady that served me was extremely knowledgeable on all products. I came away from store with a lovely new knife set which is a great investment, along with other items.. I am definitely planning on buying the Elite range of pans too.

12 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Very pleasant lady at the counter

Very pleasant lady at the counter, store neatly set out

7 de abril de 2026
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Resposta da ProCook - Cheshire

We appreciate you sharing that you had a positive experience with our pleasant staff and well-organized store!

Avaliado com 5 de um total de 5 estrelas

Great customer service amd…

Great customer service amd knowledgeable about the product I was buying.

10 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We appreciate you taking the time to leave us this wonderful review! We're so happy you were pleased with our customer service and product knowledge.

Avaliado com 5 de um total de 5 estrelas

Staff in Cheshire Oaks store were…

Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.

6 de abril de 2026
Avaliação não solicitada
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're happy to hear that you enjoyed such a great experience in our Cheshire Oaks store! We appreciate your positive comments regarding our staff and products. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Welcoming staff

I phoned my local Procook store to order a sauce an and arrange collection. The young lady that I spoke to was very welcoming and efficient and put my item in their storeroom immediately. When I collected it 2 days later, I was served by the same young lady. Excellent service.

10 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're so glad to hear about the excellent service you received at your local store! It's wonderful to know that the team member was welcoming and efficient when you ordered and collected your sauce pan. Thank you for sharing your positive experience.

Avaliado com 5 de um total de 5 estrelas

Good service at ProCook outlet store

Good service at ProCook outlet store, Cheshire Oaks.

3 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're happy to hear that you had a good experience at our Cheshire Oaks store. Thank you for your positive feedback; we appreciate it.

Avaliado com 5 de um total de 5 estrelas

The knives are really awesome

The knives are really awesome. I love the quality and the sharpness.

4 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We appreciate you sharing your thoughts with us! We're so happy to hear you love the knives' quality and sharpness.

Avaliado com 5 de um total de 5 estrelas

Excellent advice and hands on…

Excellent advice and hands on instruction for a new set of chef knives and sharpening tools. Staff are very knowledgeable and helpful.

7 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We appreciate you sharing your experience! We're so happy to hear that you received excellent advice and hands-on instruction, and that our staff was knowledgeable and helpful.

Avaliado com 1 de um total de 5 estrelas

The cashier charged me more 10pence for…

The cashier charged me more 10pence for carriage bag but she not give me it only packed it with paper.What for she charged me?

6 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We regret you were charged for a bag you didn't receive. We'll investigate this issue to ensure it doesn't happen again. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Customer service fantastic.

Customer service fantastic.
The product though, part of roasting tin set had been in service for only a few visits to the oven at 180degree Celsius, had started to lose its non stick coating, peeling off to reveal bare metal underneath . Hopefully the replacement set lasts longer

31 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Very good service. The lady explained the difference between the two casserole pans I was looking at very clearly. This helped me make a decision on which pan to purchase.

4 de abril de 2026
logotipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're happy to hear that the explanation about the casserole pans was very clear. We're glad that this helped you decide on your purchase.

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