Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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Veja o que dizem as avaliações
As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... Ver mais
A empresa respondeu
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Reino Unido
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from start to finish!
24 de junho de 2026
Staff are amazing really helpful and…
Staff are amazing really helpful and knowledgeable about the products. I was made to feel welcome and any questions were answered and advice given on what might be best for me. At no point was I guided towards more expensive items which is a nice change from other places I've been. Will definitely be back. I Highly recommend procook to anyone
25 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
What I required was available on the…
What I required was available on the shelf, the check out procedure - smooth.
23 de junho de 2026
Resposta da ProCook - Gretna
We're so glad you found what you needed and had a smooth checkout. We appreciate your kind words!
Love the shop,great customer service…
Love the shop,great customer service everything I needed & so much more
21 de junho de 2026
Resposta da ProCook - Gretna
We're so glad you loved our shop and received great customer service! Thank you.
I have brought lots of my pans and…
I have brought lots of my pans and knives from Pro cook always had good products. The only item which disapointed was an induction plate. The label did not peel off and soon look awlful after limited use. Use Gretna store staff always helpful
19 de junho de 2026
Resposta da ProCook - Gretna
We appreciate your continued loyalty and feedback. We're sorry to hear about the issue with the induction plate's label and its appearance. We'll certainly look into this.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. This is the second time we’ve used this shop to replace our pans 👌🏼👌🏼
13 de junho de 2026
Resposta da ProCook - Gretna
We are so happy to hear you appreciate our friendly and knowledgeable staff. Thank you for your continued trust in us!
Excellent shop
Staff were excellent.very helpful,and knowledgeable.
Choice of items superb
15 de junho de 2026
Resposta da ProCook - Gretna
We're so glad you enjoyed our excellent staff and superb choice of items! Thank you.
Available helpful staff
13 de junho de 2026
Very pleasant and helpful assistant
Very pleasant and helpful assistant. Happy with the items she helped me to purchase.
10 de junho de 2026
Great service
27 de maio de 2026
We needed to replace one bowl
We needed to replace one bowl and they had the collection. Store was busy. Efficient and polite staff
31 de maio de 2026
Resposta da ProCook - Gretna
We're glad we had the bowl you needed. It's wonderful our staff was efficient and polite, even when busy.
Friendly and helpful staff
24 de maio de 2026
Resposta da ProCook - Gretna
We appreciate your kind words.
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