A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
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Veja o que dizem as avaliações
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Ver mais
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... Ver mais
A empresa respondeu
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
48 High Street, GU1 3ES, Guilford, Reino Unido
- 01483 954588
4,8
Excelente
354 avaliações
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Staff member in the Guildford shop was…
Staff member in the Guildford shop was very helpful and knowledgeable
4 de agosto de 2026
Excellent Customer engagement -
asked for advice on purchasing crepe pan and was pleased with input and puhase
7 de agosto de 2026
I bought knives from their guildford…
I bought knives from their guildford store, they had the nicest attendants! Nicest people ever
5 de agosto de 2026
Excellentrange.of high quality goods
Excellentrange.of high quality goods. Friendly helpful staff.
4 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
We only went in to buy a frying pan and…
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it.
The shop assistant was male and friendly.
We hope the pan is a good investment but only time will tell. Contact me again in 2 years time and I'll probably be able to give you an answer -until then take care.
28 de julho de 2026
Resposta da ProCook - Guildford
We're glad you found a frying pan that met your expectations and that you had a positive experience with our assistant. We hope it proves to be a great investment for you!
Excellent!
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
28 de julho de 2026
Avaliação não solicitada
Lovely variety of quality kitchen…
Lovely variety of quality kitchen stuff. Great help and service from the girl who served us. See you soon
22 de julho de 2026
Great staff
Staff extremely helpful and knowledgeable. Great experience . Very happy with products purchased.
17 de julho de 2026
what I wanted when I wanted it
Provided what I wanted , when I wanted it and the shop assistant gave helpful advice.
15 de julho de 2026
Staff always very helpful and…
Staff always very helpful and knowledgeable.
Service with a smile.
13 de julho de 2026
The salesman was very helpful and…
The salesman was very helpful and informative in the Guildford store
14 de julho de 2026
Very helpful service .
6 de julho de 2026
Resposta da ProCook - Guildford
We truly appreciate your kind words about our helpful staff and good service. Thank you for sharing your positive experience with us.
Resposta da ProCook - Guildford
We appreciate you taking the time to share your positive experience with our team member in Guildford; it means a lot to us!
Great products
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
22 de junho de 2026
Choice, professionalism of staff.
20 de junho de 2026
i visited twice and had a great service…
i visited twice and had a great service and staff were knowledgable about products
13 de junho de 2026
Resposta da ProCook - Guildford
We're so glad you had a great experience and found our staff knowledgeable. Thank you for your kind words!
Excellent service and advice
Excellent service and advice. Although the specific sized frying pan we wanted was not in stock at the branch, we received it the next day direct from online stock. Quick and very good.
17 de junho de 2026
Resposta da ProCook - Guildford
We're so pleased to hear about your excellent service and advice. We're glad we could get the frying pan to you quickly from our online stock.
Package arrived on time
Package arrived on time. Product was well packed and undamaged. Pans needed a little conditioning which I did as per the instructions. Looks great and perform well.
11 de junho de 2026
Very helpful staff and quality products.
10 de junho de 2026
Resposta da ProCook - Guildford
We appreciate your kind words about our team and products.
Good product so far
Good product so far - although the price tag on the shelf said £24 but was charged £25
7 de junho de 2026
Resposta da ProCook - Guildford
We appreciate your feedback. We're sorry for the pricing discrepancy you encountered. We are reviewing this internally.
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