I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... Ver mais
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Veja o que dizem as avaliações
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... Ver mais
A empresa respondeu
I have previously bought from here. I decided to get 3 more knives to suit my needs. The young lady who was in the shop was polite and very proficient in dealing with my order. ( sorry can't reme... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Reino Unido
- 01384 912084
4,9
Excelente
709 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shop well laid out easy to get round to…
Shop well laid out easy to get round to see products on sale.
Member of staff very friendly and helpful.
24 de agosto de 2026
Another good experience
Knowledgeable advice and comprehensive help for my purchase.
Thanks ProCook
25 de agosto de 2026
High quality products
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
24 de agosto de 2026
Lovely clean shop,great lighting so…
Lovely clean shop,great lighting so that everything can be seen clearly.. Very attentive member of staff x
24 de agosto de 2026
I love the ProCook shop
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged item caused by a courier.
14 de agosto de 2026
Excellent staff.
18 de agosto de 2026
Great selection of products
Great selection of products, store was bright and clean and the customer service was excellent.
Decent prices and there is also a sale on.
20 de agosto de 2026
Great offers and helpful staff.
20 de agosto de 2026
Fantastic set of knives
Fantastic set of knives
Beautiful design and cuts with ease
Staff were friendly and very helpful
5 de agosto de 2026
Helpful, friendly staff
Helpful, friendly staff in the Merry Hill branch, wonderful product (Elite Tri-Ply wok)that has exceeded expectations. Would highly recommend.
16 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Great store
Great store. Particularly came in due to the sale. Found what I needed. Friendly staff!
15 de agosto de 2026
Resposta da ProCook - Merry Hill
We're so glad you enjoyed your visit and found what you were looking for, especially with our friendly staff and the sale! We appreciate your positive feedback.
Resposta da ProCook - Merry Hill
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
A great shop to easily get carried away…
A great shop to easily get carried away in! Staff are always nice.
10 de agosto de 2026
Resposta da ProCook - Merry Hill
We're so pleased to hear you enjoy our shop and that our staff are always nice! We appreciate your wonderful feedback.
A very friendly member of staff who was…
A very friendly member of staff who was polite and professional. A credit to the company
12 de agosto de 2026
I have previously bought from here.
I have previously bought from here.
I decided to get 3 more knives to suit my needs.
The young lady who was in the shop was polite and very proficient in dealing with my order.
( sorry can't remember her name).
Always a pleasant experience in this shop,even if you don't buy anything.
Theres no pressure to buy .
13 de agosto de 2026
Resposta da ProCook - Merry Hill
We're so pleased to hear you had another pleasant experience with us and that you appreciated the helpfulness of our team member. It's wonderful to know you felt no pressure to buy and enjoyed your visit!
Lovely polite young lady offered first…
Lovely polite young lady offered first class service
10 de agosto de 2026
Store person was so very helpful.
Store person was so very helpful and enthusiastic about the goods I wanted to buy.
10 de agosto de 2026
Resposta da ProCook - Merry Hill
We're so happy to hear that our store person was very helpful and enthusiastic about the items you wanted to buy! Thank you for your wonderful feedback.
Polite and helpful staff nicely laid…
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling rather than cutting.
10 de agosto de 2026
Resposta da ProCook - Merry Hill
We're glad to hear you found our staff polite and helpful, and our store well-organized. We're sorry to learn about the small hole in your oven glove. We appreciate you bringing this to our attention.
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