You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Ver mais
Localização
Trocar localizaçãoUnit SU1226, Ariel Way, W12 7GF London, GB
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Veja o que dizem as avaliações
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... Ver mais
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Ver mais
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit SU1226, Ariel Way, W12 7GF, London, Reino Unido
4,8
Excelente
630 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Donna was so helpful and patient…
Donna was so helpful and patient especially when showing me how to use the whetstone to sharpen knives.
Thank you!
7 de abril de 2026
Resposta da ProCook - Westfield London
We're so happy to hear that our team was able to provide you with helpful guidance and demonstrate patience while teaching you how to sharpen knives. Thank you!
Staff member was very helpful
2 de abril de 2026
Sales team was good and positive
31 de março de 2026
Resposta da ProCook - Westfield London
We appreciate you letting us know that our sales team was good and positive; we are so happy you enjoyed that!
Donna was amazing and so helpful full…
Donna was amazing and so helpful full of information that I needed and didn’t know I needed lol 😂
3 de abril de 2026
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Professional service and good Choice of…
Professional service and good Choice of products
27 de março de 2026
Resposta da ProCook - Westfield London
We appreciate you sharing that our service was professional and that we have a good choice of products!
Service is excellent
The people working in the shop- so helpful and knowledgeable.
25 de março de 2026
Very Helpful people in the shop.
26 de março de 2026
Resposta da ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shop well stocked
Shop well stocked, quality products, excellent price backed up by dedicater knowkedgable friendly staff.
24 de março de 2026
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our shop, products, prices, and staff.
Perfect product and great price (pizza stone).
Perfect product and great price. Donna was incredibly helpful, she knew exactly what we were looking for, and gave some really helpful tips on using the product.
22 de março de 2026
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found the perfect product at a great price and that our staff was helpful.
Resposta da ProCook - Westfield London
We appreciate your positive feedback regarding our great customer service and worker; we are so happy you are pleased!
Resposta da ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice friendly and very helpful staff
Nice friendly and very helpful staff. Wide range of items sold. Reasonably priced
15 de março de 2026
Resposta da ProCook - Westfield London
We're happy to hear that our staff was helpful and friendly! We're also glad you found a wide range of items at reasonable prices. Thank you for your feedback.
Fantastic experience and customer service
Fantastic staff, friendly and informative.
Was allowed to demo a knife before purchase, which was again accompanied by expert knowledge.
Great offers were available and with the warranty and to further that all products are made with long-lasting materials that hopefully should last a lifetime.
Edit: Unfortunately, one of my items was faulty once I returned home to use it. I called up the customer service team, and within 5 mins they had reshipped a new replacement. Happy Days!!
15 de março de 2026
Resposta da ProCook - Westfield London
We're happy to hear that you found our staff fantastic, friendly, and informative. It's great you were able to demo a knife and that you found our offers appealing. We appreciate your feedback!
The staff were super helpful and guided…
The staff were super helpful and guided us to find what we needed.
14 de março de 2026
Resposta da ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was very helpful to you!
Prompt service
21 de fevereiro de 2026
I have only purchased it recently and…
I have only purchased it recently and used it couple of times. No issues.
Good size and grip is good.
4 de março de 2026
Resposta da ProCook - Westfield London
We're happy to hear that you are having a good experience with the product! We appreciate you taking the time to share your positive feedback with us.
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