Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1001, Montfichet Rd, E20 1EJ London, GB
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Veja o que dizem as avaliações
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... Ver mais
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... Ver mais
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 1001, Montfichet Rd, E20 1EJ, London, Reino Unido
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The colleague serving us was very…
The colleague serving us was very polite and informative about the egg cups having a 1 year guarantee which we weren't aware of .
22 de julho de 2026
Good Good Good Good Good Good Good Good…
Good Good Good Good Good Good Good Good Good Good Good Good
21 de julho de 2026
The service assistants were very…
The service assistants were very helpful and attentive. Not easy to find such a service nowsday.
22 de julho de 2026
Staff were really welcoming and helpful.
17 de julho de 2026
Warm Service
Soon as me and my friend entered the store in Stratford Westfield we were greeted by Hamim. He looked after us until we left the store. We bought 3 heavy dishes and he made sure we had our bags secured enough to get us home safety with the goods.
20 de julho de 2026
Great experience at ProCook Stratford
Great experience at ProCook Stratford, London.
5 de julho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da ProCook - Westfield Stratford
We truly appreciate your positive feedback! We're so happy to hear that you really like the product. Thank you for sharing your experience.
The very welcoming staff friendly…
The very welcoming staff friendly approachable, knowledgeable excellent
11 de julho de 2026
Great Experience
The assistant was very helpful and showed me where the measuring cups and spoons were. There was a good selection of different types of cups and spoons and the price was very reasonable.
10 de julho de 2026
Nice experience with help from staff
Sales partner is very helpful to look up the info for me with the sizes
4 de julho de 2026
Resposta da ProCook - Westfield Stratford
We're so glad our sales partner was helpful in looking up the information you needed regarding sizes. Thank you for your kind words!
Love this shop
Love this shop, always a great experience, top quality products, displayed well with polite, knowledgeable staff.
7 de julho de 2026
Resposta da ProCook - Westfield Stratford
We're so happy you love our shop and always have a great experience! We appreciate your kind words about our top-quality products, displays, and our polite, knowledgeable staff.
Friendly staff
7 de julho de 2026
Resposta da ProCook - Westfield Stratford
We truly appreciate your kind words about our friendly staff and good service. Thank you for sharing your positive experience with us.
Airfryer health grill
The product i collected was already in a bag.
When I opened the bag the box was totally damaged and the item was full of finger prints .
We spoke to customer service after speaking to the store manager who was very unhelpful and dismissive.
We were worried that the item could possible be damaged internally due to the amount of damage to the box.
The customer service person then said he would get another item....airfryer health grill requested to stratford westfield by Saturday and we would have to return the item ourselves.
We have now had an email stating the item we were promised would be at stratford will not worries there.
I am so disappointed with the service provided and would appreciate a reply.
Kind regards Sallyanne goyette
7 de julho de 2026
Resposta da ProCook - Westfield Stratford
SALLYANNE
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
All good staff was very kind and nice
All good staff was very kind and nice. Even knife is very sharp cut my finger 🤓🥲
4 de julho de 2026
Resposta da ProCook - Westfield Stratford
We're glad to hear our staff was kind. We hope your finger is okay! We appreciate your feedback.
Very professional and friendly staff at…
Very professional and friendly staff at the Stratford Westfield branch. A vast different to the ones in Westfield Shepherd’s Bush where I had a bad experience several years ago.
I had decided not to use procook again, but the Stratford branch staff provided excellent service. Friendly, welcoming and knew their goods well. I have changed my idea about the shop. Will be happy to go into the stores again.
4 de julho de 2026
Resposta da ProCook - Westfield Stratford
We're so happy to hear that the Stratford branch staff provided such excellent service and that your recent experience has changed your perception of our stores. It's wonderful to know they were friendly, welcoming, and knowledgeable about our products.
Friendly bubbley helpfull lady working…
Friendly bubbley helpfull lady working in shop.
Hreat experience...
27 de junho de 2026
Resposta da ProCook - Westfield Stratford
We're so glad you had a great experience and found our team member friendly, bubbly, and helpful! We appreciate your kind words.
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