Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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Veja o que dizem as avaliações
Lady was keen and knew what she was on about but when we got home 2 hrs away in Cambridgeshire she had put wrong frying pan in so ended up with a cheaper but different pan
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... Ver mais
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Reino Unido
4,8
Excelente
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff member very friendly and helpful.
17 de julho de 2026
Great cookware and excellent seevice
13 de julho de 2026
Easy customer service
Easy customer service, and a great product. Best coffe machine ever.
8 de julho de 2026
excellent service and products
9 de julho de 2026
So friendly and take more care with…
So friendly and take more care with customer so gy
16 de julho de 2026
Customer service was excellent
Customer service was excellent . I brought back some frying pans that have lost their coatings . I bought new frying pan in exchange .
The lady was very helpful at the counter .
16 de julho de 2026
The staff were amazingly helpful and…
The staff were amazingly helpful and offered very good advice regarding our purchases, etc.
10 de julho de 2026
Great product
Great product from clean, spacious and friendly store. Massive choice and well worth the journey and experience.
14 de julho de 2026
Love this shop in McArthur Glen outlet…
Love this shop in McArthur Glen outlet centre near York. SO many lovely kitchen products to look at from mixers to crockery and everything in between.
Found just what I wanted - a draining spoon (not very exciting but useful) and there was a special offer on so bought a couple of other items too.
Lady was lovely as the staff always seem to be and my items are thus far great.
As usual, I left drooling over the Kenwood mixers and had to pull myself away ;0) - they even had THE RED ONE! my absolute favourite.
My pensioner pocket money doesn't reach to those high monetary levels though sadly ....... but I can dream.
13 de julho de 2026
Great Products at Great Prices!
13 de julho de 2026
EASY TO FIND, GOOD PRICE
We found what we were looking for a good price. The store was easy to navigate.
11 de julho de 2026
Great shop
Lovely shop well dressed with everything you could need . Very helpful staff . Would recommend a visit for all your cookware and at great prices too .
9 de julho de 2026
Amazing staff
Store layout wonderful, helpful staff who go the extra mile. I'll definitely visit again. I also love my purchases!
5 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I wanted to buy some saucepans and…
I wanted to buy some saucepans and asked a young lady to help. She immediately found what I wanted from the stock room, and was extremely kind and helpful. The service was very good, and I am enjoying cooking with my new pans.
4 de julho de 2026
Resposta da ProCook - York
We're so glad to hear you had such a positive experience and that our team was able to help you find exactly what you needed. It's wonderful that you're enjoying cooking with your new pans!
Assistant was helpful and gave us a…
Assistant was helpful and gave us a good demonstration of product we required. Which led to us buying
4 de julho de 2026
Resposta da ProCook - York
We're so glad our assistant was helpful and provided a good demonstration of the product you were interested in. We appreciate your purchase!
Helpful staff to give advice on…
Helpful staff to give advice on product. Reasonable prices and good quality.
1 de julho de 2026
Resposta da ProCook - York
We're so glad our team was helpful with product advice and that you found our prices reasonable and quality good! Thank you for your kind words.
Resposta da ProCook - York
We are so glad to hear that our team provided you with such a positive experience. We truly appreciate your kind feedback.
Friendly
Friendly, knowledgeable staff delivering good customer service.
Good quality products
5 de julho de 2026
Resposta da ProCook - York
We're so glad you enjoyed our quality products and found our staff friendly and knowledgeable! Thank you for your kind words.
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