Purchased a ex display mobility scooter in September from Pro rider mobility and due to an issue this was returned under warranty. The customer service provided by Rix was first class and dealt with a... Ver mais
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Veja o que dizem as avaliações
The scooter does the job perfectly. This is my second PR over a period of 12 years and they have behaved faultlessly. However,,,Recently I lost the the cover of my battery service compartment . It... Ver mais
I was delighted with my purchase of an electric bike but battery failed after 11 months whilst abroad. Didn't report it 'till return and another failure. Very difficult to get through to service and... Ver mais
Took me ages to decide which make to buy and apprehensive as I hadn’t been able to try one before buying . I compared the price and details against many others some so much more expensive. My worri... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Pro Rider Mobility our team is dedicated to providing a quality service with unbeatable bargains on all our items. Our site is being constantly updated as we expand our range, so check back frequently for more great offers on quality item include mobility scooters, wheelchairs, rise and recliner chairs and mobility accessories.
Informações de contato
Unit 1, Lilliput Road, Brackmills Industrial Estate, NN47DT, NORTHAMPTON
- 01604 813428
- sales@proridermobility.com
- www.proridermobility.com
Free Rider Elite
I purchased my scooter from the Northampton showroom and was very well looked after by the sales staff and particularly the help from the technician in adjustments to make it fit my boot in one piece. This is my second scooter I have purchased from this company some years ago and being satisfied then it was the first port of call this time.
Mick Eaton LE11 3AZ
2 de março de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hello Mick,
Thank you for taking the time to leave us feedback. We're delighted that you had such a positive experience with us and that we were able to replace your original scooter from us quickly and efficiently.
It's great to hear that you were especially happy with the service that you received from the team - we will be sure to pass on your lovely comments! We're very proud of our passionate team and pleased that this comes across to our customers.
We hope you enjoy your new scooter, please do let us know if you need any further assistance!
Many thanks,
Pro Rider Mobility
the best transaction for many years
the best transaction for many years. from my phone order , the scooter and excellent next day delivery with polite delivery man. thank you ,well done
2 de março de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Terry,
Thank you for taking the time to leave us feedback. We're delighted that you had such a positive experience with us.
We will be sure to pass on your comments to the team. We're very proud of our passionate team and pleased that this comes across to our customers.
We hope you enjoy your new scooter, please do let us know if you need any further assistance.
Many thanks,
Pro Rider Mobility
Great product, fantastic customer service
Ordered my Pro Rider Road King in a hurry as needed it for going on holiday. The team arranged next day delivery for me to ensure it arrived in time. Fabulous service. Delivery included a handover with clear instructions for use and care. Super product. Cannot fault it. Exactly as described.
2 de março de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hello James,
Thanks for taking the time to leave us a review. We're very glad to hear that you're enjoying the comfort and ride experience of your new Road King and that it arrived in plenty of time for your holiday.
We will pass on your lovely comments to the team.
Please let us know if you require any further help.
Many thanks,
Pro Rider Mobility.
Excellent customer service
Excellent customer service helped me pick the right mobility scooter for my dad and he is so happy with it and they got it to us very quickly with no problems very happy customer 😁
1 de março de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hello,
Thank you for taking the time to leave feedback. We're really pleased that our team managed to help you buy a mobility scooter suitable for your father. It's a big decision to make! We will be sure to pass on your lovely comments. We're very proud of our passionate team and pleased that this comes across to our customers.
Please do let us know if you need anything else.
Many thanks,
Pro Rider Mobility
I wouldn't hesitate in recommending …
I wouldn't hesitate in recommending this company to friends and family and would use again in the future.
Thank you very much.
5 de fevereiro de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Brian,
Thank you for taking the time to leave feedback, it's much appreciated! We're really pleased that you had such a great experience and that you wouldn't hesitate to recommend us.
Please do let us know if you need anything else!
Many thanks,
Pro Rider Mobility
I bought a new scooter from this …
I bought a new scooter from this company and when we unpacked it there was a small damage on the front of the machine. Phone up the service department and spoke to Miss/Mrs Reanne Chambers and was very helpful and told me to take some phots of the damage which I did.
After the photo were send at first they said that they would gave me six months insurance free but I did not accept this due to the fact that I can get a full year for about £85 so then they said they would exchange it with another one which did happen this morning.
I was very impressed the way and I must point out the service rep Reanne was very professional in dealing with me and she is a star as she took a lot of time to sort it out for me. Also the driver Colin that delivered the new unit was polite and placed the scooter into my home and its nice to see a person that enjoys what he is doing.
Dr Brendan Gallagher Gosport Hants
1 de fevereiro de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Brendan,
Thank you for taking the time to leave us feedback. We're delighted that you had such a positive experience with us and that we were able to replace the scooter for you quickly and efficiently.
It's great to hear that you were especially happy with the service that you received from the team - we will be sure to pass on your lovely comments! We're very proud of our passionate team and pleased that this comes across to our customers.
We hope you enjoy your new scooter, please do let us know if you need any further assistance!
Many thanks,
Pro Rider Mobility
Zest Plus Mobility Scooter
Needed mobility scooter urgent, One phone call and a visit to view the model and walked out with a Red one, great service.
Gave 4 out of 5 as they where not aware at the time that there is a cradle available for charging batteries removed from the scooter.
14 de janeiro de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Jim,
Thanks for taking the time to leave us a review. We're really pleased that you had a great experience with us and that you found the right scooter for your needs - hopefully you're getting on well with it!
The off board charging dock is not currently available at Pro Rider Mobility but we are more than happy to look into this further with TGA if our customers are interested in the accessory, therefore thank you for bringing this to our attention.
Please let us know if you need any further assistance!
Pro Rider Mobility
Outstanding customer service
Outstanding customer service.
I ordered a lightweight mobility scooter on behalf of my uncle who is suffering from COPD. The scooter was already assembled and he loved the look and quality of the product. It folded down without having to dissemble, which is what he wanted since he struggled with his current one.
Unfortunately he couldn't lift the 26kg weight of the product. The customer service I received was amazing. I contacted Tara and explained the situation and she offered me an exchange or refund. As he already had a scooter we decided on a refund. The brilliant customer service didn't stop there, she even arranged a courier as I was struggling to find one which would take the item.
I didn't believe the site, when it said 5 star customer service, but honestly it was!
I wouldn't hesitate in recommending this company to friends and family and would use again in the future.
Thank you very much for making a stressful situation so much easier.
9 de janeiro de 2018
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi,
Thank you so much for your great feedback, we'll be sure to pass on your lovely words to the team!
We're so glad that we were able to find a quick and easy solution for you. Our customers are always at the heart of what we do and it's fantastic to hear that you've had such a positive experience with us.
Please let us know if you need any help in the future!
Pro Rider Mobility
You dont go back for a second time to …
You dont go back for a second time to buy another scooter from pro rider if they are not worth the bother. I would recomend pro rider to anyone. They should be the first on every bodies list. Keep up the good work for 2018 regards
Paul Knowlson
14 de dezembro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Paul,
Thank you for taking the time to leave us feedback and for your kind words! We're very proud that our customers choose to return to us whenever they are ready for their next scooter and we're very happy that we were able to assist you with this.
Please let us know if you need any further help!
Pro Rider Mobility
Good value and reliable
Took me ages to decide which make to buy and apprehensive as I hadn’t been able to try one before buying .
I compared the price and details against many others some so much more expensive.
My worries were very unnecessary as the Pro Rider is everything that is claimed . Reliable, comfortable and makes travelling on it enjoyable
Derek Moffatt
11 de dezembro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Mr Moffatt,
Thanks for taking the time to leave us a review, we're very glad to hear that you're enjoying the comfort and ride experience of your new scooter!
Please let us know if you require any further help.
Many thanks,
Pro Rider Mobility.
First class service
Phoned my order for next day delivery which is what I got. Would recommend this company
8 de dezembro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Colin,
Thanks for taking the time to leave us a review. We're pleased to hear that your delivery arrived safe and sound and that you're happy with your overall experience.
Please let us know if you need any further help!
Many thanks,
Pro Rider Mobility
Great product and great service!
7 de novembro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Peter,
Thanks for your lovely review, we're really pleased our team were able to help and that you're enjoying your new product!
Please let us know if you need any further assistance.
Many thanks,
Pro Rider Mobility
Prorider King
Perfect for getting through doors.. Holds charge well.. A brilliant scooter & cannot fault it..
26 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Pam,
Many thanks for leaving us a review about your scooter. It's fantastic to hear that you're getting on well with it and that it's so accessible for you!
If you need any more help please don't hesitate to get in touch.
Many thanks,
Pro Rider Mobility
Good communication
Good communication. Lots of questions were needed to complete this sale and I found the staff really helpful. Questions were answered quickly and precisely. Tara and Tina were particularly helpful.
23 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Pauline,
Thanks for taking the time to leave us a review, it's fantastic to hear that you've had such a positive experience with us. We're very proud of our knowledgeable team and are pleased that they were able to offer all the help that you needed for your purchase.
If you require any further help from us please don't hesitate to get in touch!
Many thanks,
Pro Rider Mobility
Thank you for my mobility scooters
Thank you for my mobility scooters, as you know I have had 3 stolen in the last 7 weeks. I have gone for the white glove treatment as I live alone and would not be able to put it together. I always recommend Pro Rider to everyone I know because you are the cheapest company around and they are very good and strong scooters, once again THANK YOU.
22 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Debra,
Many thanks for taking the time to leave us a review. We're so sorry to hear of your recent experiences with the loss of your scooters, this must have been very stressful for you and we're glad that we could get your new scooter set up so that it was ready to use immediately.
We're happy to hear that you're pleased with the price and quality of your new scooter, we hope you enjoy using it!
If you need any further help please don't hesitate to get in touch.
Many thanks,
Pro Rider Mobility
Great but battery fitter required.…
For the price it is good value for money, but, had a problem on arrival getting the battery connected, I am 70 years old and have mobility problems, there was not instructions on how to do this, there was a leaflet, dut finding the battery and stripping the body to get to it was to say the least was quite difficult, I rang the company supplier who was quite nice, she too had to find how to get the battery connected, but that aside I am pleased with it.
20 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Mr Pickering,
Thank you for taking the time to leave us a review and for your feedback regarding instructions on connecting the battery, apologies that this was not straightforward for you.
We're really happy to hear that you are pleased with your new scooter and that you find it as great value for money as we do!
If you need any further assistance please don't hesitate to get in touch.
Many thanks,
Pro Rider Mobility
Good service and very quick delivery.I …
Good service and very quick delivery.I could not find this scooter cheaper anywhere.
19 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Terry,
Many thanks for taking the time to leave us a review and for your great feedback regarding the service you received.
We're glad to hear that the scooter arrived with you quickly and that you are happy with the price - we pride ourselves on having products that are competitively priced and great value for money!
Please let us know if you need any further assistance.
Pro Rider Mobility
I have just ordered parts from here
I have just ordered parts from here, and also own 3 scooters the service is excellent, today I had the pleasure of speaking to, Reanne Chambers who dealt with my order so quickly, and what a pleasure it was, such a lovely lady, with a great manner, what an asset to your team, thanks again Reanne, yours Mary Jeffery
18 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Mary,
Thanks for taking the time to leave a review and for your lovely feedback about the service you have received. We'll be sure to pass on your kind words!
We're glad that we managed to get everything resolved quickly for you and hope that you continue to enjoy your scooters.
Please let us know if you need any further assistance.
Many thanks,
Pro Rider Mobility
Exceptional service from Prorider
Exceptional service from Prorider. I recently purchased two mobility scooter from this company. One was not functioning properly and had to be returned. We were very happy with the outcome of a new replacement and felt supported
by Reanne and team through this process.
Yvonne
12 de outubro de 2017
Avaliação não solicitada
Resposta da Pro Rider Mobility
Hi Yvonne,
Thank you for your great feedback, we're really pleased to hear that Reanne and the team were able to resolve your issues quickly so that the scooter was back with you as soon as possible.
We hope you enjoy using your new scooters!
Thanks,
Pro Rider Mobility
Great company to deal with
Great company to deal with. Pleased with their service
6 de outubro de 2017
Avaliação não solicitada
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