Protein World Avaliações 

1.108
O TrustScore é 1 de um total de 5

1,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Past three orders I have had to Constantly chase for delivery. I will not order from these again. APPALING

Avaliado com 1 de um total de 5 estrelas

Slender Blend. please check the nutritional information. 9g of sugar per scoop. look at other protein shakes. there is none other with this much sugar per serving. misleading marketing. Unfortun... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking. Placed an order over 2 weeks ago, no updates received - it is still showing as ‘preparing shipment’ despite it being due to be received in 3-7 business days after order. I have em... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought a vegan protein shake mix on impulse in shop, wish I had read reviews first. Far too sweet with an unpleasant aftertaste, the product when mixed in a blender is a thin powdery liquid, not thick... Ver mais

Detalhes da empresa

  1. Serviço de fitness e nutrição

Informação fornecida por fontes externas variadas

Premium online store providing high quality nutrition to help you reach your fitness and weightloss goals.


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,2

Todas as avaliações

(1.108)

4 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Not even able to make an order

I keep trying to order things but nothing is being restocked! Have emailed many times asking when items will be back in stock but they don't know?? Very odd I give up

14 de fevereiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Footasylum, I'm sorry for any confusion on our site! We have products in stock and if the items are not available, they will always be stated on our site. If there's anything we can help you with, please send us an email at delivery@proteinworld.com so we can look into this for you. PW x

Avaliado com 1 de um total de 5 estrelas

terrible customer service

terrible customer service. made a order of over £50 and was suppose to get free pancakes. for some reason it was taking the free pancakes off when i got to checkout even though my order was over £50. i was told the free pancakes needed to be added manually but nothing came up on screen for me to do so. i asked them to look into this which they confirmed that my order was a actually over £50 but if they took the pancakes out the order it would bring it to £45 which i didn’t want doing i wanted the pancakes i paid for and the free pancakes making it 2. therefor my order was over £50. they said they could send me free pancakes out due to my order being over £50 but only if i paid the £3.99 delivery which i refused. disgusting customer service. i spent £98 in one week with protein world and this is how they value there customers. shocking. never dealt with such poor customer service ever. never again shall i be ordering from protein world and i will be letting people know thei hassle i have had

8 de fevereiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Julie, once again we are really sorry for any confusion with the free gifts we are offering on our site. To confirm, your order was not actually eligible for the free gift on this occasion. As per our previous emails we will be happy to send you some free pancakes on this occasion as a one off, but you would be responsible for any new delivery charges for these. PW

Avaliado com 4 de um total de 5 estrelas

Slender protein pancakes are delicious…

Slender protein pancakes are delicious and they keep you full for the most of the day! But stuck to the pan and I used fry light, but will try again and mug cakes are so light and fluffy.

3 de fevereiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Lucy! Thanks for your review! I'm glad you like the Slender Pancakes. You can email our Nutrition Specialist at advice@proteinworld.com for more information on how to use the products. :)

Avaliado com 1 de um total de 5 estrelas

Never received

Never received
We really gutted ordered on the 9th after a week I emailed to them they said there had been a problem with my order so they was sending it though again then told me would be max 4 days and was putting this though ASAP again waited a week and nothing, it hadn’t even been sent out! So I asked to cancel my order

22 de janeiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Laura-jayne - I'm really sorry that we didn't get your original order to you as quickly as expected, and that the replacement order we arranged manually for you was also delayed. We are experiencing delays right now but we are still really working hard to get all orders out. As per your request we have already cancelled your order and refunded your payment. Please allow 5 business days for this to show back into your account.

Avaliado com 3 de um total de 5 estrelas

good products but be careful of the reviews

i like the products a lot however i tried the protein bars and dislike them i went to leave a one star review because you get ten and i dont want other people to be in the same boat as me with ten protein bars that taste rubbish and are hard and it says hidden on the review so i think just bare that in mind when reading the reviews they hide any reviews below 3 stars. I've tried there porridge and love it and their protein powder tastes goood

18 de janeiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Soph, thanks for taking the time to write us a review. We don't hide any reviews on Trust Pilots and reviews are only hidden on our site if they are incorrect (so don't refer to the product the reviewer is reviewing) or if they are offensive. If you do think there is an issue with the bars we've sent you please send us an email at delivery@proteinworld.com with a photo of the bars and confirming the batch number (printed on the back of the bar) and we can look into this for you.

PW x

Avaliado com 5 de um total de 5 estrelas

Definitely the best tasting protein…

Definitely the best tasting protein powder I've tried. I use the porridge and protein bars a lot as well. Absolutely love them!

7 de janeiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi En, thanks for the 5-star review! :) We're happy you enjoy the products!

Avaliado com 4 de um total de 5 estrelas

Love!! But no scoops?

I ordered 2 of the mug cakes, which I have ordered before, absolutely love them!!
But didn’t get a scoop with either of the bags? I wouldn’t mind having to order one but it came with one last time, so I had to estimate the scoops

6 de janeiro de 2021
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Rebecca, thanks for taking the time to give us a review. We're glad you like the Slender Mug Cake. I'm sorry about the scoops, but you can order them on our site right now. :)

Avaliado com 2 de um total de 5 estrelas

Hi Slender blend,

Hi Slender blend,
I absolutely loved your products. I’ve been using them for over 12mths. Unfortunately the last 2 batches I bought tasted horrible. In both vanilla and chocolate. Have you changed the formula? Sorry but I can’t stand the new taste. I’ll have to switch.

16 de dezembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Robyn. Really sorry to hear the Chocolate and Vanilla Slender Blends haven't been perfect for you! We have not made any changes to the recipe so please send us an email with a photo of the batch numbers to delivery@proteinworld.com and we can ask our Product Team to look into these batches for you! The batch numbers will be printed on the back of the pouch with the Best Before date. PW

Avaliado com 1 de um total de 5 estrelas

GIVE ME MY REFUND!

I ordered from Protein world and I couldn't cancel my subscription box, which is very misleading, till I spoke to someone through their chat.

I sent my returned items with a filled out form inside the box, in its original packaging, and they're asking for a receipt of refund??? Who does that!? Can you confirm or not confirm that you have received my order, SO THAT I CAN GET A REFUND?!

Other companies do not ask for a receipt...

I returned my items by recorded delivery on Friday 4th December, it is now 14th December and still no refund?

I have spoken to them numerous times and you're still asking me for a receipt. Can you just see if you've received my order?

Protein World are thieves, taking advantage of people and keep money that does not belong to them.

This company ARE backwards and needs to update the way they run their company.

14 de dezembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Osay! I'm sorry for the delay in getting your refund sorted. We have asked for the receipt you got for your return postage because your return has not got back to our warehouse yet. It is stated on our Returns Policy that you need to ask your post office/courier for a receipt for your return postage for this very reason. Once we have a photo of the receipt we will be able to process your refund for you right away. I hope this clears this up. PW

Avaliado com 5 de um total de 5 estrelas

In the checkout i got a glitch/lag wich…

In the checkout i got a glitch/lag wich made it so i couldnt change sizes or add coupon codes but after i contacted them through a email they refunded me.

30 de novembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Aron, thanks for the review! It is highly appreciated. Cheers! PW x

Avaliado com 1 de um total de 5 estrelas

I order from Protein world and ended up…with STILL NO REFUND

I order from Protein world and ended up with a subscription which is quite misleading.

I returned all the products ordered on 11th Nov and it is now 25th Nov and still no refund.

I have emailed numerous times and get fobbed off with you will get it by 25th Nov. This is disgusting as every penny counts for people in this pandemic.

Shame on you Protein World for taking advantage of people.

25 de novembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Jane, really sorry we've not got your return sorted as quickly as possible. We do ask everyone to allow 14 days for all returns to be properly checked and processed by our Returns team. I can see that your return and refund were processed yesterday, so please do allow 5 business days for this to show into your account (depending on your bank's processing time).

Avaliado com 1 de um total de 5 estrelas

Very poor customer service and disgusting vegan powder

Thanks for your prompt response to my second review. I have however provided proof of postage twice and it was returned within the right timeframes as per your returns policy but you are not processing my refund and I want to know why please.

Very poor customer service and disgusting vegan chocolate protein powder. Still waiting for a return for a product returned that tasted disgusting. This is my second bad review and chaser to the company via email. Hope this helps others not to deal with this company. The cheapness of the product reflects the poor quality product and poor customer service. Extremely disappointing. AVOID!

8 de novembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

HI Julie. Thanks for your review. I'm sorry that the Vegan Blend didn't work well for you. But if it helps, you can create a smoothie out of it to get a taste that you'd like. There are lots of recipes on our site.

Just to confirm, your return has not got back to our warehouse yet, so wouldn't have been refunded just yet. You have provided us with a screenshot of your bank statement - which isn't actually proof of postage - but on this occasion as a one off - we will use this for you. Please do bear in mind that it is stated on our Returns Policy to get a receipt for any return postage and to keep hold of this until we have got your refund sorted.

PW x

Avaliado com 5 de um total de 5 estrelas

1 stone weight loss

I ordered from protein world a few months ago I managed to loose 1 stone over 4 weeks by sticking to their 4 week plan. It does definitely work but you need to stick to it and not snack throughout the day and you defiantly need to exercise. That was how it worked for me. There is a great selection of different products and I am going to be ordering again. I fell off my diet a little managed to maintain the 1 stone loss but need to get back on it I had so much more energy and felt so much healthier using the protein world products. Definitely worth a try to see if it suits you if you are looking at loosing weight. I was very strict drank plenty of water and stuck to the plan for a whole 4 weeks no cheat days.

8 de novembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Lauren, thanks for your review! We're glad the Slender Plan worked well for you and had helped you losing stones. All the best! PW x

Avaliado com 2 de um total de 5 estrelas

Stuck in a monthly subscription

There is no button so say you agree to any terms and conditions before purchase, but they reply to emails saying you're stuck in a minimum term for subscriptions when you try to cancel.

12 de outubro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

I am really sorry for any confusion in our site. Just to confirm, subscriptions are stated on each product page before you add them to your cart and confirmed within your checkout. I am really sorry if this wasn't clear. For any future order's I'd advise you click on one-time purchase. PW

Avaliado com 2 de um total de 5 estrelas

Most of the products are disgusting

Most of the products are disgusting! I got the slender plan which to be honest was a good programme and if the products tasted nice it would be really good . The vanilla porridge was so so sweet , and the cookies and cream bars are the worst thing ever , they taste like blue cheese , but in the worst way!

7 de outubro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Georgia, thank you for leaving a review and for your feedback. I'm sorry to hear that that Vanilla Porridge and Cookies and Cream Slender Bars aren't perfect for you. We have a wide variety of products that might suit your taste so you might want to give them a try. In the meantime, if there's anything you need, we'd be happy to help. PW x

Avaliado com 1 de um total de 5 estrelas

Unclear pricing

Their vegan protein powder is still the best-tasting one, but they have started that late-stage capitalism process of chiselling. Shipping smaller and smaller amounts in smaller and smaller packages and being increasingly opaque about how much you are buying for what price. You now but "a month's supply". Says who? How do you know how many servings I have a day and on what days. There is no way to find out how much you are actually buying for the price you are paying. Personally I think they should legally have to say how much everything costs, per serving.

2 de outubro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Joe - Thanks so much for this feedback! We have updated our site to have a month systems - which is based on how long it will last when following our suggested use. Most people have found this to be helpful, but I do understand it could be confusing and unclear to some. To confirm, it should say under the description tab on each product page exactly how many servings and what the weight of each size is - but I can see this has been lost on our Vegan Blend product page. I'll make sure to pass this over to the right people so we can get this sorted! Thanks! PW x

Avaliado com 5 de um total de 5 estrelas

Definitely recommend

Every product I have ordered has came exceptionally quick and is of great quality! My favourite has been the strawberry whey so far! Been using it for the past two years and plan to continue doing so!

1 de outubro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Sari, thanks for the nice review. We're glad you liked the Strawberry Whey Protein Concentrate. :)

Avaliado com 2 de um total de 5 estrelas

Products are great but they trick you into a subscription ;even tho you unticked the box !!. And then you must pay to send it back

Products are great, but they every time you order tick the box for a monthly subscription I always untick this !!! And I had ordered a little over a week ago. I noticed the email for a reoccurring order and rang the customer service. And they said they couldn’t cancel. And I would have to pay to send it back, even tho there is no dispatch confirmation . So disappointing as the protein and bars are great and the fast service. I ve recommended these products to my clients. But customer service is just as important as the product. You should be able to tick if you want to subscribe not the other way around you have to untuck the box if you don’t !

27 de setembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hi Kerry. I am sorry about your recent experience with us about subscriptions. It is always seen on our site that you will have two choices before checking out, that is One Time Purchase and Subscribe and Save with 40% off. And if you subscribed we have terms and Conditions as well as our Returns Policy for any unwanted items. If you have any queries, you can email us at delivery@proteinworld.com. Thanks!
PW x

Avaliado com 5 de um total de 5 estrelas

So impressed!

So impressed!! Protein pancakes arrived less than a day after I ordered them and the product is unreal with great macros! Lovely personal touch in the box as well! 100% recommend if you care about your body and supporting a good business

25 de setembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Thanks for the review, Aaron! We're happy you're enjoying your Protein World goodies. :)
PW x

Avaliado com 5 de um total de 5 estrelas

The product flavor and quality is…

The product flavor and quality is incomparable to any of the brands I’ve had. The taste doesn’t come off “supplemental” it actually taste genuinely good. I highly recommend any and all products!

24 de setembro de 2020
Avaliação não solicitada
logotipo da Protein World

Resposta da Protein World

Hey Darius - Thanks so much for taking the time to leave us a really nice review. Really glad to hear you're enjoying it! PW x

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