Protyre Autocare - Bridgend Princes Way Avaliações 

1.919
O TrustScore é 4.5 de um total de 5

4,7

Bridgend Industrial Estate, Bridgend, CF31 3TT Bridgend, Cardiff, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really pleased with the service. Ordered online for fitting in Bridgend including 4-wheel alignment. Friendly staff and would use again. Fitted Falken Ziex 320's at a good price for a 2001 BMW e39 and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful and organised, did a repair for me then advised to book online for 2 new tyres (Cheaper). Easy to book in and choose tyres with no heavy sales pitch. Staff friendly and efficient. Rea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have used Protyre and Celtic tyres as it was for over 30 years. Always well priced, fabulous honest good old fashioned customer service, with quick fitting. Will say booking on line can be a ball a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service again by the team at Protyre Bridgend, nothing too much trouble and very competitive with their prices. A BIG shout out to Katie, her professionalism and attention to detail is as good... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Bridgend Industrial Estate, Bridgend, CF31 3TT, Bridgend, Cardiff, Reino Unido

  • 01656 657424

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,7

Todas as avaliações

(1.919)

33.096 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Did what they said friendly

Did what they said friendly

8 de junho de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 5 de um total de 5 estrelas

Service back to usual

Dropped my wife's car off at 9.00 for 4 new tyres (£649) and requested it be ready by 12.00. Advised I would be called when ready. No call by 11.50, although when I called advised that it was ready. Immediately on driving car after collection my wife noticed dashboard low tyre pressure warning. Although on collection we were advised that computer had been reset, it clearly had not been. On arriving back home I had to check all tyres (one was 2 bar below recommended level) and had to reset computer. Mediocre service for a spend of £649.
UPDATE. However, yesterday took my A5 in with suspected puncture. Immediately identified as non repairable with bolt in tread near sidewall. Branch manager Andrew ordered a replacement (a non-stock 19" Michelin Cross Climate) which was delivered yesterday afternoon and fitted efficiently at 9.30 am this morning. Tyre price was also very competitive. Have used this branch (formerly Celtic Tyres) since 1980, and this is back to the service that I expect

5 de junho de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Dear David Hawkridge,

Thank you for leaving us a review. We are sorry to hear that you did not have a positive experience on this occasion. 

We can confirm that we have received you email and it has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

Poor service

Booked an MOT and service, turned up and they told me I was at the wrong garage. Eventually found my booking. It needed 2 new tyres, new brake pads and a windscreen wipers. Windscreen wipers needed to be ordered, asked if I needed the car, ideally I said yes. Contacted me back to say that they failed it on its MOT and it was ready to collect. If they'd have told me that I'd have left it there overnight. Took it back the next day, wipers was fitted and it passed its MOT, only to find they've given it back with the air con broken. Its been a month now and one of the new tyres they've fitted, the warning lights come on 4 times in one month. Extremely expensive mistake taking it here.

5 de maio de 2026
Avaliação não solicitada
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Dear Bethan,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Happy customer

Very happy with the service received in having 4 new tyres fitted. The staff were efficient and professional and I would certainly return there should the need arise.

21 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

I wasn’t left waiting around long which…

I wasn’t left waiting around long which was good, they got on with the job promptly. A couple of issues, the tyre pressure was wrong, which they sorted and they left a wheel trim off a wheel that I had to go back for.

29 de maio de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Dear Paul,

Thank you for taking the time to share your feedback.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 3 de um total de 5 estrelas

I booked a tyre the day before and was…

I booked a tyre the day before and was given a booking time in Bridgend of 1030 - dont be late! I arrived on time and my key taken having called ahead to check and was advised it was on site. Some time later I was told the tyre had not arrived and to come in later in the day. The chap on the desk said he would call when it was there. He did not, I had to call again to confirm. I took two separate chunks of time off work to facilitate this. Sorry but not the best experience.

22 de maio de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Dear John,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Quick and professional

So easy to make an appointment, they also changed it for me so I could be seen earlier. The service was quick, professional and great update on the condition of my other tyres too.

20 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

Tyres were competively priced

Tyres were competively priced, but despite bing booked in for 8.30am it was over an hour before my car was brought into the workshop due to staff shortages.

20 de maio de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Dear David Beech,

Thank you for taking the time to share your feedback with us.

We can confirm that the Area Manager has been notified of this matter and they will make contact with you in due course to discuss your experience further.

We apologise for any inconvenience caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

help at last minute

Going abroad I thought I should check the tyres even though they looked ok. I just turned up and I was fitted in and indeed I needed a tyre and tracking. Next time I will book in plenty of time. Staff were good as was the price

11 de maio de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Hello Robert,

We are so glad we could assist with your tyre and tracking needs before your trip abroad. It's wonderful to know our team in centre provided good service and that you found our pricing good. We appreciate your positive feedback and look forward to your next visit!

Best regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

The young lady who was assigned to the…

The young lady who was assigned to the repairs kept me informed of progress and options on a frequent basis

18 de maio de 2026
logotipo da Protyre Autocare - Bridgend Princes Way

Resposta da Protyre Autocare - Bridgend Princes Way

Hello Chris,

We're so happy to hear our team in centre kept you well-informed throughout the repair process. Thank you for sharing your positive experience!

Best regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Very helpful and professional staff.

I received a really great service from all of the staff at Protyre. Unfortunately it was not a straight forward tyre replacement job and it turned into a lot more but the staff were very quick to assist and look at how to resolve the problems which helped out a lot. I still needed the car for work and we found a solution that worked for all parties. Highly recommend.

13 de maio de 2026

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