Protyre Autocare - Durham Avaliações 

669
O TrustScore é 4.5 de um total de 5

4,6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Ver mais

Avaliado com 5 de um total de 5 estrelas

Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Pit Lane, Newton Hall, DH1 5HH, Durham, Reino Unido

  • 01913 757444

4,6

Excelente

O TrustScore é 4.5 de um total de 5

669 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(669)

34.031 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

THE SERVICE AND MOT WERE…

THE SERVICE AND MOT WERE EXCELLENT,HOWEVER,THE CAR WOULD NOT START ON THE NEXT DAY,THE BATTERY HAD BEEN REPLACED IN THE WEEK PREVIOUSLY,NOW TELL ME I NEED A NEW ALTERNATOR WHICH WOULD COST £750.

I HAVE SUBSEQUENTLY BEEN QUOTE £300.

YOUR PRICE IS A RIPOFF.

I WII LOOKING ELSEWHERE IN FUTURE

1 de maio de 2025
logotipo da Protyre Autocare - Durham

Resposta da Protyre Autocare - Durham

Dear Keith Bradley,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 3 de um total de 5 estrelas

Bad experience on tyre change.…

First day I booked tyre change and wheel alignment test. Unfortunately I waited 4 hrs and there is no tyre available and wheel alignment test also denied. Second day you guys changed tyres but denied to do wheel alignment test. I booked both as a package with promotional prize. I got refund. But now I need to pay extra money to do the wheel alignment test. So it's a financial lost for me. My time and money wasted.

23 de abril de 2025
logotipo da Protyre Autocare - Durham

Resposta da Protyre Autocare - Durham

Dear Mr Joseph,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Overall good experience

Had my interim service there. Staff were lovely and answered my questions (without judging me). Detailed report given and finished up on time. Will go back again.

16 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent result from Jack Hurst

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent user friendly website if needing to book out of hours. Jack Hurst helped to diagnose and fix an issue that could of cost me a lot more in time,
money and stress and was super helpful and professional. Would definitely recommend this garage :-)

16 de abril de 2025
Avaliado com 3 de um total de 5 estrelas

Customer service not good enough.

Booked online for an MOT which was all fine. But they didn't call me back when done (which they said they would do) and they didn't replace a bulb as requested.
I only use them because they're the closest garage... The customer service which used to set them apart when they were independent isn't there any more.

7 de abril de 2025
logotipo da Protyre Autocare - Durham

Resposta da Protyre Autocare - Durham

Dear Dave Hooper,

Thank you for taking the time to raise your concerns.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

Only go here if it's a last resort

Booked in for two tyres changed. There is no parking at this garage so I arrived on time and went to pull the car into the garage, I was met by two agreessive hostile tyre fitters shouting telling me to back out. They then asked if I had an appointment, to which I told them I did and then they backed down and pulled my car into the exact space I was moving into. There are no signs saying not for this to happen or where to park. 40 minutes later the tyre fitter came and told me the car was done and nothing about the damage they had done to the rim protectors. As you can see in the photo it has been pulled off in multiple places. They should have atleast told me about this, but clearly were holding a grudge from earlier. They have also failed to do the one basic task of installing a valve cap on the driver side tyre. This use to be a good garage and since the new ownership has plummeted, only use this place if it's a last resort, as you can see by the multiple 1 star reviews.

22 de março de 2025
Avaliação não solicitada
logotipo da Protyre Autocare - Durham

Resposta da Protyre Autocare - Durham

Dear Stephen,

Thank you for taking the time to bring this to our attention. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

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