Protyre Autocare - Holton Heath Avaliações 

557
O TrustScore é 4.5 de um total de 5

4,7

Wareham Road, Poole, BH16 6JW Holton Heath, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We were able to make an appointment at very short notice. Service was prompt and efficient. Staff were friendly, polite, knowledgeable and offered useful advice. Will definitely return.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Manager and team all lovely. I made an error on my tyre booking and they sorted it no problem. Also booked a free brake check and they were very honest, said they were practically new and just gave th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I just had the warning light telling me loss of pressure. I thought I had better check it out at Protyre Holton Heath. They were busy but the team there lead by Carla were excellent. Problem sorted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I knew the tyres I wanted and called for a price and availability after driving past. The price was agreed and a time set for the following day. The phone manner and professionalism was very good and... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Wareham Road, Poole, BH16 6JW, Holton Heath, England, Reino Unido

  • 01202 631122

4,7

Excelente

O TrustScore é 4.5 de um total de 5

557 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(557)

35.562 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Wrong tyres were replaced

During a visit to our service garage we were advised that we needed new tyres, even though we'd had all four tyres replaced by Pro Tyre in the previous few months.
We returned to Pro Tyre with the receipts and after a lenghty discussion and examination of the tyres, it transpired that at the last tyre changed, Pro-tyre had replaced the 6 month old front tyres instead of the worn ones rear ones.
The tyres were replaced at no extra cost, however it casued us some inconvenience.

13 de abril de 2026
logotipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Diane,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Staff at the centre were lovely

Staff at the centre were lovely, the car was taken in and worked on quickly - finished in under an hour.

The price was only competitive due to an online offer - other local garages were coming in at the offer price over the phone but needed 2 days to get the stock. Protyre had the tyres I wanted ready.

2 de março de 2026
Avaliado com 2 de um total de 5 estrelas

I went online and paid for my tyres and…

I went online and paid for my tyres and had a time slot of 8.30am on 8/4/26 the following morning
At Holton Heath , Poole
I arrived and they had no record of my booking and although the guy at the desk was very helpful , I was then told they did not have the tyres I had paid for .
They were very busy there so I had to wait , finally I had to purchase other tyres and left the garage approx 10am
I cannot understand how this can happen , I did email regarding this complaint and had a reply saying they would look into this and get back to me . As yet this hasn’t happened

8 de abril de 2026
logotipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Jane Fitzgerald,

Thank you for leaving us a review. 

We are sorry to hear that the tyres had not been delivered in time for your appointment. We can see that your initial online order has been fully refunded and the feedback had been passed on to the area manager to investigate further. 

We apologise for any inconvenience that may have been caused by this. 

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Great price, exceptional customer service

This is the second time I've used Protyre at Holton Heath and the second time they've outdone themselves.

Not only was the price for my tyres very competitive especially compared to the place I've used previously but the way I was helped by the staff was outstanding.

8 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

DON’T BOTHER !

DON’T BOTHER !
Protyre have taken over from Cribb Tyres and it has gone massively downhill.
I found out today they now operate on booked appointments, as I went there to get a puncture repair, only to be told to come back in an hour !
I had over-inflated the tyre just to get there, as it was losing pressure rapidly and I certainly didn’t want to be driving to and fro with a puncture !
Imagine if it had been an elderly person ?
I certainly felt that they didn’t care about me and didn’t want my business.
I have used Cribb Tyres for decades and their service was exemplary. They would never turn you away and always do their best to help.
It’s a real shame as I live locally but won’t go back there again and will advise everyone I know to go elsewhere.
Rant over, but hopefully you will understand the annoyance and frustration I felt ?
What’s happening to this World ?

7 de abril de 2026
Avaliação não solicitada
logotipo da Protyre Autocare - Holton Heath

Resposta da Protyre Autocare - Holton Heath

Dear Paul,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, professional service from both Reception and mechanic. Friendly and knowledgeable. Comfortable waiting area.

27 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Great experience

Friendly efficient young man who checked my tyres .
Then he booked a time.
Young lady greeted me made me
welcome .
Also the young man who put new tyres on for me cheerful .
A good experience thank you

16 de março de 2026

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