Protyre Autocare - Newark Avaliações 

316
O TrustScore é 4.5 de um total de 5

4,7

96 Northgate, NG24 1HF Newark, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Good price on tyres , fitting good , waiting area much improved . Disappointed that tracking wasn’t checked after fitting tyres was told old tyres worn even and didn’t need checking ??

Avaliado com 5 de um total de 5 estrelas

Great service. Easy to make appointment for fitment of new tyres. Staff very helpful. A few weeks after new tyres fitted, has a slight vibration due to balancing. Contacted and wheels rebalanced at no... Ver mais

Avaliado com 5 de um total de 5 estrelas

Straightforward discussions at initial contact along with very competitive pricing of my four tyres. Tyres arrived promptly and booking a slot to have them fitted was a breeze. I arrived late on t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Helpful staff. Reasonable price.Car left in tidy condition with the spare wheel stowed away. Appreciate the report on remaining tyres. Been going there for many years. Never had a problem.


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

316 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(316)

34.852 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very happy

Got 3 of my tires changed by these gents they did a wonderful job super quick. I drove like a thousand miles on those tires over the weekend, so I confident it was a quality job. 5 Stars 🤩

10 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Impressed

Popped into the local Newark branch yesterday. I need two new tyres the young man couldn’t have been more helpful. He came outside to check the size and got me the best deal which I was happy with. Arrange a time to be fitted this morning as they had to be ordered in.
Great service guys there are all nice and helpful and courteous. All done and on my way home in a hour .Would definitely recommend.

26 de junho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The finished job was great but first impressions matter

The finished job was great, but turning up with 3 lads stood outside, leaning on a car, 2 of them smoking and on their mobiles without even looking up when I parked and walked up wasn't great.
However.... One of the lads was spot on, friendly and talked me through what was going to happen and then explaining what they did and the process they had completed was amazing. Overall happy with the result but professionalism wasn't close!

29 de maio de 2024
logotipo da Protyre Autocare - Newark

Resposta da Protyre Autocare - Newark

Dear Customer,

Thank you for bringing this matter to our attention.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we are glad to hear that you are happy with the serivce you received from one of the staff members at our Newark branch. We have also raised your concerns with the Area Manager who will make contact with you in due course to discuss your experience further.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 3 de um total de 5 estrelas

I have been used branch for many years Update

I have been using this branch for very many years. It is still called Selecta Tyre at Newark. I have just had a new tyre fitted and a puncture repaired. I also had front discs and pads replaced on the 1st May. The problem ls that one of the lockable wheel nuts is missing and has been replaced with one of the old original wheel nuts that were in the hatch. I have rung the branch to complain. Based on this experience, how could I use this branch again?

I should also point out that I had to make three trips to the Newark branch before the puncture was successfully repaired, but at least I was not charged and I thanked Protyre for that.

Update: I am pleased to say that I have been supplied with a new set of lockable wheel nuts which I have fitted and all is now well. It has been hard work resolving this issue but we have get there. Many thanks to the area manager, Simon, and the branch manager Kallum.

20 de maio de 2024
Avaliação não solicitada
logotipo da Protyre Autocare - Newark

Resposta da Protyre Autocare - Newark

Dear Douglas Howcroft,

Thank you for bringing this to our attention. We are sorry to hear that you are not happy with your recent visit to our Newark branch.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Excellent service, easy booking

I use Protyre recently for tracking and alignment on my front wheels. The booking process was simple, all done online. Everything went perfectly in the workshop thank you very much.

22 de abril de 2024

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