had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... Ver mais
Localização
Trocar localizaçãoUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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Veja o que dizem as avaliações
Very friendly staff. The gentleman on reception was incredibly helpful, and the staff working on our car were thorough and attentive. Excellent service and would go back. Thank you!
A empresa respondeu
There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before set... Ver mais
Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards. Excellent service especially from the two lads who did the job. Very happy as... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Penrith
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Reino Unido
- 01768 864361
4,6
Excelente
1 mil avaliações
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Resposta da Protyre Autocare - Penrith
Hello Sally,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Penrith
Hello Mr Joyce,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always very polite and helpful
Always very polite and helpful, I would always use them.
8 de julho de 2026
Resposta da Protyre Autocare - Penrith
Hello Theresa,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Best service
Very helpful to be able to select the tyres you want from the wide range available on the Protyre web site, and make an appointment for them to be fitted. Then on arrival, the car was immediately taken in. All done in 30 minutes and no waiting. Could not be better.
8 de julho de 2026
Resposta da Protyre Autocare - Penrith
Hello Mr Wanless,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Penrith
Hello Jean,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I have visited Harold’s Tyres at…
I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Protyre in Penrith has been great. I think their best feature is the easy to use booking system online. I recently went for an air-conditioning re-gas and could’ve had it done the same day. I’ve had tires put on there MOT is completed and little bit of work I would recommend them.
29 de junho de 2026
Resposta da Protyre Autocare - Penrith
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff
Very friendly staff. No long waiting times. Car was ready to collect at the time I was advised.
22 de junho de 2026
Resposta da Protyre Autocare - Penrith
Hello Mrs Impey,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Penrith
Hello Valley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They got the job done in a timely…
They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.
17 de junho de 2026
Brilliant
Wow what brilliant service …
Stressed as only halfway back to Scotland and got a screw embedded ..
Friendly and reassuring ..
We had a key and phone charger which involved a lot of humour and a mutual solution..
Good luck with the new arrival
xx
13 de junho de 2026
Avaliação não solicitada
Resposta da Protyre Autocare - Penrith
Hello Wendy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff are friendly and they provide…
The staff are friendly and they provide an excellent service. I have used them for 6 years
11 de junho de 2026
Resposta da Protyre Autocare - Penrith
Hello Mr Campbell,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Penrith
Hello Paul,
We are so pleased you found our air con regas a straightforward process. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Resposta da Protyre Autocare - Penrith
Hello Norman,
Thank you for your 5-star review! We are delighted you were happy with our professional service.
Best regards,
Eddie
Customer Care - Protyre
So following on from last weeks issue
So following on from last weeks issue, you'll note the very prompt and seemingly interested reply from the brand.
However, over a week after a promise that the Area Manager would be in contact.....nothing.
They don't care how their branches operate as long as they scam customers.
Says it all.
11 de junho de 2026
Avaliação não solicitada
Resposta da Protyre Autocare - Penrith
Dear David Halley,
Thank you for leaving us another review.
We can see from our records that this matter had been raised with the Area Manager, he is currently investigating with the centre and will be in touch with you in due course.
Kind regards,
Eddie
Customer Care - Protyre
Easy to book in
Easy to book in, very friendly staff and very helpful too. A good service all round, I would highly recommend them
8 de junho de 2026
Resposta da Protyre Autocare - Penrith
Hello Alison,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient
Very efficient, friendly staff. Also pointed out an engine problem that was not related to the MOT.
5 de junho de 2026
Resposta da Protyre Autocare - Penrith
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Penrith branch released the car…
The Penrith branch released the car with an identified fault that they did not feel was worth sharing with me!
Took my vehicle in for tracking, was told it was done and charged appropriately.
It was immediately apparent that the vehicle was diving all over the road after the 'repair'.
I returned the vehicle le to be told that the track rod end had failed and they couldn't do the tracking, that would be the tracking I paid for!!!
They also have no technical knowledge about how steering works.
The management have a very severe attitude and also have little technical knowledge.
They've just lost our tyre business for all our businesses.
2 de junho de 2026
Avaliação não solicitada
Resposta da Protyre Autocare - Penrith
Dear David Halley,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service.
Very easy to book appointment on internet, staff were very helpful and friendly, received first class service. Very happy will use again.
26 de maio de 2026
5 star service…
Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour.
Turned up at the appointed time and both tyres were fitted immediately - took about 30 mins in total. All in all a very painless exercise.
Pleasant staff. Neat workers and a good price. 5 star service!!
1 de junho de 2026
The place was very efficient and staff…
The place was very efficient and staff polite but the online booking system was rubbish as I had to bring the car in at 10 and the mot wasn’t until 2 ! The receptionist did her best but couldn’t change the time which completely messed up my day
29 de maio de 2026
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