Protyre Autocare - RipleyAvaliações 

334
O TrustScore é 4.5 de um total de 5

4,5

5/7 Derby Road, DE5 3EA Ripley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service at a reasonable price. I can’t fault the guys at Protyre Ripley. Whilst they didn’t have the tyre I wanted, they fitted me in at short notice with an equivalent that didn’t cost sign... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So helpful - i had a problem with tyre sensors the engineers were quick to check out the problem and advised I needed two new sensors which they said they could do whilst I sat in the waiting room wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holida... Ver mais

Avaliado com 5 de um total de 5 estrelas

Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously. Not a stocked brand or size, and wanted to keep same all round. Ordered online for av... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

334 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,5

Todas as avaliações

(334)

32.742 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service at a reasonable…

Excellent service at a reasonable price. I can’t fault the guys at Protyre Ripley. Whilst they didn’t have the tyre I wanted, they fitted me in at short notice with an equivalent that didn’t cost significantly more and did the work in an efficient manner.

16 de junho de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Simon Ablett,

Thank you for sharing your positive feedback!

We are delighted to hear that you received excellent service at a reasonable price at our Ripley branch.

We appreciate your understanding regarding the tyre availability and are glad our team could efficiently assist you.

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful - i had a problem with tyre sensors the engineers were quick to check out the problem and advised I needed two new sensors which they said they could do whilst I sat in the waiting room with a hot drink. Whilst replacing the sensors it was noted that one of the tyres was cracked and although not desperate to be replaced I was advised soon than later so opted for a new tyre. Excellent service and informative

17 de junho de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 1 de um total de 5 estrelas

Staff spot on and helpful but the…

Staff spot on and helpful but the repair on car was unprofessional damaged bits on car underneath causing more problems
Will use for tyres but that is all carnt trust them for any thing else

3 de junho de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Mr Stacey ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ripley branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

Had a slow puncture in a tyre

Had a slow puncture in a tyre. They said couldn’t do as the tyre had cracks in it. The tyre has 6mm of tread and is less than 3years old. Took it somewhere else & they repaired it. Just needed rim sealing. Protyre trying to sell new tyre. They tried to charge £800 for 2 strutt tops & anti roll bar link on a fiat 500 owned by a relation aswell. THEY ARE RIPPING PEOPLE OFF. !!!!!!

25 de maio de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Thomas Allcock,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

The Ripley Team were great

I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holiday Monday (Yes, Bank Holiday Monday).
The work was done very efficiently and the whole team (although depleted on the day) were polite, considerate and prompt in carrying out the work

25 de maio de 2026
Avaliado com 1 de um total de 5 estrelas

Ripley Branch Rip Off

Visited on Friday 22nd May at Ripley for an air con regas, waited an hour and was told it was finished and it wouldn’t work fully because my hybrid isn’t fully charged. Charged it later and air con still not working. Myself and my partner was travelling that day so couldn’t go back as we were in Worcester. Saturday 23rd May we went to a44 tyre in Worcester to try and get the issue sorted. They hooked it up to the diagnostic machine and said there were no leaks, compressor issues or anything and that the gas had 0 gas in it. Therefore this had not been done. I had paid for a service at Ripley to have it not done and for them to try and upsell other services that were apparently needed on my car. Avoid Ripley at all costs because they rob you and take your money. Literal day light robbery.

22 de maio de 2026
Avaliação não solicitada
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Customer,

Thank you for notifying us of your concerns. We are sorry to hear that this has happened.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Had a nail in my tyre

Had a nail in my tyre. The staff were very friend and helpful. They talked me through what options there was and informed me of all prices before I made my decision.
I would recommend they to everyone and will be going back in the future for any other tyres I need

29 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Pot Hole damage on nearly new tyre

Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously.
Not a stocked brand or size, and wanted to keep same all round. Ordered online for availability within 48 hours.
Pre-booked fitting time with order, dealt with in time specified.
Should not really have needed replacement so soon. Could have been worse as could have cracked alloy wheel too, tyre cut on inner side wall about midway down a 55 profile tyre so quite deep hole with sharp stone in edges. Not noticed as had rained and appeared as small puddle not close to edge of road.

20 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

I had ordered the wrong size tyre as it…

I had ordered the wrong size tyre as it appears my car has different sizes on the front and back. Instead of ordering me the correct size tyre the garage called me to say they had ordered 2 of the same so they could replace both. I instantly said that i didn’t want that as only 1 needed replacing and asked them to order the right size for the one that needs replacing. I just find it quite annoying that they tried to get me to buy another tyre that I didn’t need. They then said they wouldn’t do the free alignment that had added to my
Order as some of the bushes were worn. I find this hard to believe as the car had been to my mechanic to have new track
Rod ends which is when it became
Apparent I needed a new tyre. If my bushes needed doing he would of done it I feel they was just being awkward as I didn’t go with their theory of having 2 new tyres

8 de abril de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Debbie,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ripley branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

tyres

great service and amazing staff did my front tyres which were a good price and tracking, one tyre which was very bad got me in next day to sort it they where very helpful and very polite. I would highly recommend coming here have been coming here for quite a few years now and I'm really happy with there work

6 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Reece and Dan are amazing would recommend every time!!

Reece and Dan are amazing!! Took a newly purchased vehicle to them to get health checked, they went above and beyond throughout providing me with an in-depth diagnosis and guidance. This isn’t the first time I’ve been to them particularly Reece and every time they have been incredibly helpful!!

18 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Had wheels tracked yesterday informed…

Had wheels tracked yesterday informed couldn't set the back so went to ets today front where still out had full 4 wheel alignment and now all setup correctly so I will be going to ets now also first told me couldn't set the back wheels up needed a special tool for that so I believe him turns out the special tool is a spanner I have used a lot when the previous team where there and never had any issues I have previously spent hundreds of pounds there I only get bitten once I will go to ets they have the hunter alignment kit and it is now all set up and runs true no more purchases from me I will take my money elsewhere

18 de março de 2026
logotipo da Protyre Autocare - Ripley

Resposta da Protyre Autocare - Ripley

Dear Shane Deans,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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