Protyre Autocare - Stafford Avaliações 

1.773
O TrustScore é 4.5 de um total de 5

4,7

Gaol Road, Stafford, ST16 3AN Stafford, Staffordshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Placed order easy online for 2 tyres which were competitively priced. I dropped the car off just before the booked time. Half an hour later returning to the garage, the car was parked outside ready an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great experience with the team at protyre stafford today. I recently bought a new pair of alloys and had them balanced twice before coming here and both garages just took my money without doing... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I just want to say what a fantastic service I received from the Stafford team. It’s always a bit a scary going into a garage a female, probably because cars are the one thing I know so little about. B... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Welcomed me as soon as I arrived. Friendly speedy service. Complementary hot drink a great bonus

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Gaol Road, Stafford, ST16 3AN, Stafford, Staffordshire, Reino Unido

  • 01785 256243

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(1.773)

33.010 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Used to be way better!!

I was happy with the initial approach from your team, but unfortunately, the experience didn't quite meet my expectations on the actual booking date.
I had booked an appointment to replace my tyres and investigate a skidding issue I've been experiencing. However, when I arrived, I was told that there wasn't enough time to test drive the vehicle or investigate the skidding issue, and that only the tyre replacement would be done.

I was also a bit surprised that the front tyres were aligned, but not the rear tyres. I understand that this is possible, but it seemed unusual.

Overall, I was going to give 1 star but I have had better experiences in previous visits.

2 de dezembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Mehrdad Jafari ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stafford branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 1 de um total de 5 estrelas

Still awaiting a refund after 3 weeks.

Your website gave me one option of battery for my vehicle which I purchased. I made a journey in to Stafford to be told it was the incorrect battery for my vehicles and they were unable to order the correct one. They informed me a refund would be forthcoming. 3 weeks after this I had not received a refund. I went into Stafford Tyres and was told they would chase up the refund. 3 weeks in and I have not yet had my refund. I am not impressed.

26 de novembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Scott Martin,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stafford branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Great service and competitive prices

Brilliant same day service for a replacement tyre.

Good price and will be back again!

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Hello Mark,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 1 de um total de 5 estrelas

I very recently had a bronze service on 24th Nov 2025

I very recently had a bronze service on my car 7 days ago. I collected car and parked it for the night, next day the oil light came on for a couple of seconds and then went out, I checked the oil level to see the oil was just below the lower mark on dip stick.
The mechanic had obviously filled car with oil and forgot to recheck oil level after first start up the empty oil filter obviously steals a quarter litre of oil to fill it up hence the re check oil level after initial start up. This is the major fault there are others.

24 de novembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Paul Nicklin,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Stafford Tyres - Excellent..👌🏻

A very simple on line experience to select tyres, discount codes and book a convenient fitting slot at my convenience.
Team in Stafford were excellent, couldn't fault the turn around time. All in all, excellent service.

3 de dezembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Mr Brumwell

We appreciate you sharing your positive experience you had with our team at our Stafford branch!

We're happy to hear that you found booking online simple and convenient, and that our Stafford team provided excellent service with a quick turnaround.

Thank you!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Avaliado com 2 de um total de 5 estrelas

Disappointed with this visit

Disappointed with this visit. I went to have a puncture repaired and once again was forced into having a new tyre. Unnecessary work, but not a lot you can do when the wheel is off the car and the tyre is off the wheel.
Will try somewhere else next time for sure.

5 de novembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Mr S Enock,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 3 de um total de 5 estrelas

General Appearance / facilities.

The Tyrefitter / person apparently in charge was very helpful however the workshop was extremely untidy, the office was dirty, desk littered and reflected badly on the company as did the Customer waiting room. There was an empty vending machine, no working coffee, furniture was in a dreadful state. Tired, worn and unwelcoming. Payment not made there but in awful office next door. The fitters rest area was filthy dirty, littered and open to view by customers. I use Stafford Tyre for excellent service, advice and customer facilities received in past years. My recent experience was good fitting standards but everything else shockingly poor. A once very busy facility empty of customers. A pit !

10 de novembro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Dear Mr K Wilson,

Thank you for notifying us of your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Over the course of 6 months

Over the course of 6 months, we have bought 8 new tyres for our x2 vehicle’s.

We popped in today due to a possible slow puncture one of those tyres, and the lads sorted it within 15 minutes. We showed up with no notice, yet they sorted it within minutes and didn’t charge us anything for the small puncture.

All of my family now go there and will continue to do so. Definitely recommend.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stafford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Avaliado com 5 de um total de 5 estrelas

Very efficient and friendly service

I had to have my tyre repaired in an emergency and the service was speedy, efficient and friendly

18 de outubro de 2025
logotipo da Protyre Autocare - Stafford

Resposta da Protyre Autocare - Stafford

Hello Caitlin​,

We would like to thank you for sharing your feedback regarding the service you received at our Stafford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

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