The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Ver mais
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Veja o que dizem as avaliações
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
A empresa respondeu
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Ver mais
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... Ver mais
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Thetford
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
Unit 4, Telford Way, IP241HU, Thetford, Reino Unido
- 01842 763663
4,6
Excelente
1 mil avaliações
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Phone never answered.
Phone never answered.
Appointment cancelled.
Re-booked but not available.
Asked for a refund.
Very poor service.
29 de maio de 2026
Resposta da Protyre Autocare - Thetford
Dear Terence Mead,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Had interim Service
Had interim Service, but very next day car wouldn't start, screen telling me workshop needed. On electrical fault, went back and they said they’d sorted the issue. Went to work, at end of day car wouldn’t start again Lots of flashing saying driver assist not working etc. Left it awhile and an hour later started. Took back in this morning, now been told electrical fault which is to complicated for them . I have now booked into another garage. I won’t be using you again!!
25 de maio de 2026
Resposta da Protyre Autocare - Thetford
Dear Rita Jones,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Fantastic Garage!
Would Highly recommend the guys at Protyre!
They were amazing at helping me solve the issues with my car and always made sure I was booked in as soon as possible to fix it! Can’t Thank them enough for all their time and efforts! Great bunch of guys! 10/10!!
18 de maio de 2026
Resposta da Protyre Autocare - Thetford
Hello Josh,
We truly appreciate you sharing your positive experience with us. We're so glad our team in centre could help resolve your car's issues promptly. Thank you for your kind words and for recognising their efforts!
Best regards,
Eddie
Customer Care - Protyre
Always good and helpful with advice etc…
Always good and helpful with advice etc staff and manager always treat you well
12 de maio de 2026
The team went out of their way to keep…
The team went out of their way to keep me fully informed and carried out the work super quickly and efficiently to get me back on the road.
18 de maio de 2026
Staff are very good happy with work and…
Staff are very good happy with work and price. Would use them again
13 de maio de 2026
Quick and efficient service
13 de maio de 2026
Been using them for MOT's and tyres …
Been using them for MOT's and tyres all the time since got my license. Very pleased. Staff is amazing too
11 de maio de 2026
The guy who met me and served me was…
The guy who met me and served me was polite and knowledgeable, they fitted me in on a bank holiday weekend, what more can I say, Excellent!
6 de maio de 2026
Slow service
4 de maio de 2026
Resposta da Protyre Autocare - Thetford
Dear Paul,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly staff
Friendly staff. Good service as usual. Just an MOT this time. Good price. Received an email when done.
29 de abril de 2026
GOOD SERVICE…
Looked after we'll while waiting for MOT even gave me a coffee and checked l was ok while waiting.
Have used them since the took o er from Thetford Tyre znd Exhsust and find them very helpful
29 de abril de 2026
James , a customer
Hi,
I arrived at the time mention and person on desk was nice and helpful and said how long car would take for MOT. And will be back for a service also.
James.
27 de abril de 2026
People are what is important!
People, in my opinion, are what make a company great or not so great. I can not thank the team at Thetford enough for their kindness and willingness to help me sort out my Son's Tyres. I worry enough about his illness and how it affects him without having to worry about whether his vehicle is roadworthy when he is out in it. So I really appreciated the extra mile the Thetford team went for us. We had a few issues with our order, but nothing was too much trouble for the Guys there. Protrye should be proud of the team they have at the Thetford Branch.
15 de abril de 2026
good service
15 de abril de 2026
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