Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... Ver mais
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Veja o que dizem as avaliações
Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... Ver mais
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Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.
A empresa respondeu
Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Pneus
- Loja de Freios
- Loja de Baterias de Carro
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Serviço de alinhamento e balanceamento
Sobre Protyre Autocare - Westbury
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contato
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, Reino Unido
- 01373 825800
4,5
Excelente
2 mil avaliações
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MOT Carried out efficiently and on…
MOT Carried out efficiently and on time. It is a very pleasant change to have work completed on time and not to be kept waiting.
2 de setembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Excellent service - Saved me lots of Money!
Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and staff were awesome!
28 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Jonathan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Efficiency and great customer care
Simple method of booking and selecting tyres online.
Arrived and was greeted by a friendly technician who directed me to a spot straightaway.
Both tyred fitted in good time and my car was driven round to me, office entrance. Very friendly and efficient service.
28 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Kelly,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time.
Friendly team, would highly recommended.
2 de setembro de 2026
Resposta da Protyre Autocare - Westbury
Dear S Ford,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury
branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Resposta da Protyre Autocare - Westbury
Hello Jo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent helpful service going above…
Excellent helpful service going above and beyond. Thank you!
31 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Milligan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Taken car for mot.
Taken car for mot.
Failed on 2 items we were told we can do the repairs would be around £150.
So dropped the car back and on collection were told we have done the work but still nit passed...we cant fix it i would take it to another garage we were told.
Charged £200 ..not very good
But later on I looked at the invoice and it said £65 !!!! But we were charged £200
31 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Dear Oliver Boon,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Two visits recently
Two visits recently. One for an MOT that failed... I was told it was a dealer only part required and they couldn't do the work. Fair enough... Then someone said get a "second opinion" about the dealer only part. I did, and it turned out it wasn't a "dealer only part AND it wasn't an MOT failure anyway!! Got the MOT by a second garage zero issues.
Following this, and against my better judgement I decided to get some tyres for my van. What could go wrong, right? Wrong!
Despite paying in advance on the protyre website - following tyre recommendations after submitting the reg number - it turned out the tyres were NOT suitable for commercial use!
"Sorry mate, the website is s***" they said! Admittedly I got an immediate refund but it still cost me a couple of wasted hours!
I wont be retuning.
31 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Dear Philip Bool,
Thank you for bringing this to the attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Prompt friendly service at a good price
26 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Raymond,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the efficient service you received from the team in centre and found our pricing competitive. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Services for 3 vehicles
I am currently getting 3 vehicles through services and MOTs. There is a particular mechanic at Westbury who has given me exceptional customer service. Unfortunately I have not learnt his name yet. He has taken the time to discuss show me and advise on the problems found. I am very grateful for not being rushed with decisions to be made and carrying out repairs methodically and in a timely fashion.
The reception organisation isn't always meticulous to detail and needs improving. Scott however has been very helpful and I am hoping my next visit soon will be better organised with ordering parts and keeping admin safe when requested. To be fair the office has been revamped recently so perhaps this explains the blips.
22 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and Great helpful staff!
24 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello John,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at Westbury.
We appreciate your business and hope to see you again in the future.
Best regards,
Eddie
Customer Care - Protyre
Service & MOT
Although changes to original booking where made I was kept informed and the staff on site where helpful and polite.
24 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Darren,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Correct problem diagnosis
Correct problem diagnosis, rectified in a fair way by honoring warranty.
20 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Terry,
Thank you for taking the time to share your positive experience. We are so pleased to hear that our team in centre were able to accurately diagnose the issue and resolve it fairly by honoring the warranty. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Great service as ever from Westbury…
Great service as ever from Westbury Protyre
24 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Daniel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really good service
Really good service. Would have been a 5, asked to be called when ready, told about an hour. 2 hours later, had a lift to find car was ready for collection.
19 de agosto de 2026
We received great service from Protyre…
We received great service from Protyre in Westbury. The car was in for an MOT on a Friday, quite close to closing, and it needed tyres to pass the MOT. It was agreed that the tyres would be done on the Saturday, (They squeezed us in) but the MOT retest couldn’t be done until the Tuesday due to me having a prior commitment. I was not charged for the retest.
18 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Keith,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Very quick and easy process
Very quick and easy process. Good value and quality. Friendly staff
19 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Ryan,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team at Westbury.
Best regards,
Eddie
Customer Care - Protyre
We appreciate your business and hope to see you again soon.
Booking the slot was easy
Booking the slot was easy. Only positive thing i have to say. We had 11am slot in Westbury. Told several times to make sure arrive on time for your 30 min delivery slot. Arrived on time told have to wait an hour. Boiling hot day. Reception and office closed. Richard is 81. No choice but wait outside for hour and half or more in 30 degrees!! When he went back at 12 still not started. Eventually started at 12.15 and not one single apology for the poor service other than we are extra busy. Ok don't ask people to arrive well on time then and certainly don't book so many slots out so you're not so busy and customers at least get a reasonable service if not a good one!!! Very poor service. Will not use again. If we hadn't paid in advance and money already taken we would have said forget it and walked away. However since posting this the regional manager has responded and has explained fully the situation regarding improvements being made at Westbury branch. So whilst I wont change my review as that is my true experience on the day I will say well done Gary Lake for a full apology and explanation and responding so quickly. Thank you Gary. I have put my rating up to 4 stars following your email. Sandra Singer
12 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Dear Sandra Singer,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
I have used Protyre several times and…
I have used Protyre several times and found them to be quick, efficient and trustworthy
14 de agosto de 2026
Resposta da Protyre Autocare - Westbury
Hello Christine,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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