I called into my local branch with a punctured rear tyre. The receptionist was on the phone to a customer displaying an excellent telephone manner talking the customer through the work being carri... Ver mais
A empresa respondeu
2 Cambridge Road, Granby Industrial Estate, DT4 9TJ Weymouth, Dorset, GB
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I called into my local branch with a punctured rear tyre. The receptionist was on the phone to a customer displaying an excellent telephone manner talking the customer through the work being carri... Ver mais
A empresa respondeu
Great service as always from Protyre. Had the strange experience of two tyres blowing on diagonal opposites at the same time. Called Green Flag who sorted out the tyres and a recovery vehicle. Handed... Ver mais
A empresa respondeu
Omg the man on the desk was a fountain of knowledge and so helpful, compassionate and always put the customer first. I sat waiting for my tyre and leant so many tips listening to him help others and o... Ver mais
A empresa respondeu
Booked in efficiently through the app with a special offer. All done within the hour. They know about tyres too unlike some local operators. Many thx
A empresa respondeu
Escrito pela empresa
Escrito pela empresa
2 Cambridge Road, Granby Industrial Estate, DT4 9TJ, Weymouth, Dorset, Reino Unido
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Was charged £150 for changing a tyre and just found out, with the tyre they fitted, it should have cost less than £80
Should add: the date of the experience was 14/06/2024, but I have only just found out about the excessive charge.
I emailed about the incident and got no response.
Submitted a full report as requested and was told several times that someone would get back to me.
They never did.

Resposta da Protyre Autocare - Weymouth
My car failed the MOT for a number of reasons. They phoned me up, explained what needed repairing to get it through the MOT and repaired it. No pushy sales, just honest conversations and work. Can’t fault them.
Easy to book online with great prices. Fitting appointment was quick and efficient.
They were very busy and had staff issues but still kept smiling and doing their jobs. Great value and work was perfect.
Have been a customer for 3 years and highly recommend to anyone.
Always go to the full extent to be helpful. Always polite & a pleasure to deal with.
Work is very good.
I like that they always know me by name
Excellent service from start to finish and had my car back at the time they said it would be
Very professional
Clear communication
Personable staff, it was a pleasure.
Thank you
Exceptionaly long wait after booking time slot. over 2 and a half hours for 2tyres!! Drove car off forecourt only to hear loud banging from under car. They did look but it appears it may have been jacked in wrong place. Will not be going back and have told my friends at golf club.

Resposta da Protyre Autocare - Weymouth
Waited and waited for a phone call to let me know my car was ready but no call ?

Resposta da Protyre Autocare - Weymouth
Booked in for 13:00 for 2 tyres but car did not get looked at until 14:00 so not sure why they offer timed appointments when they are unable to meet them..

Resposta da Protyre Autocare - Weymouth
The original MOT appointment at the Christchurch branch was cancelled on the appointment day -inconveniently - due to the sole MOT specialist being off sick & no back-up being available: however an alternative MOT appointment was booked by an available Christchurch staff member at the Weymouth branch the next day and the process at the Weymouth branch was very efficient & friendly.
Been a customer of Bathwick/Protyre the past 20years. Booked in at the desk after looking at Internet prices of good quality tyres similar to continentals. Offered 2 Falcons by the manager. They were in stock and booked in same day at 3pm. Arrived on time and left approx 4.30pm with a bill of £357.58.? Later queried this bill and had it reduced to £234.38 by the manager. There seemed to be a communication problem with Internet pricing deals etc. A good job done by Max for the fitting and alignment checks on my Focus estate.
Just a note to send my sincere thanks to Toby, who showed a great deal of kindness and patience with my dad who needed significant work done on his car. Toby went above and beyond staying after hours to help my dad. Really appreciate the care and understanding taken.
Excellent service, great work on my dad's car, highly recommended
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