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2,8
7 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was thinking about ordering from them but the denim jackets are overpriced in my opinion. I'm saying this as a business owner. And the current promotion of 4 free random patches with a jacket or vest order is wild. What if the patches are from bands I don't like? Not only that shipping is $30+. Cluck that shit nyucka!
I made an order online. But after reading reviews many people complained about shipping and that the sizing was off. It made me worried about my order and wanted to research it more before placing my order. So I canceled it after less than 20 hours. I got an email back saying it was packed and ready to ship even though when I placed the order it stated it would take 7 days before being processed. But apparently after canceling it my order was already done and ready to ship and they would charge 20% because of that. Definitely won't be ordering from them in the future and dont recommend them.
Resposta da Pulltheplugpatches
Hi Darren,
Your review omits several important details from our correspondence.
You placed order #154726 on 7 September and requested cancellation less than 20 hours later because reviews you had read online made you concerned about shipping and sizing. You had not received the garment or identified any issue with the product itself.
When you contacted us, your order had already been packed and was ready for processing. We advised you of the published 20% cancellation fee and asked you to confirm whether you wished to proceed. An allowance of up to seven days for processing or dispatch is a maximum timeframe, not a promise that orders will remain unprocessed for seven days.
You then replied:
“Don't cancel it. Just ship it.”
You also acknowledged that you had not read the cancellation terms and said you would take your chances with the sizing. Marni subsequently processed the order and asked whether you had checked your measurements against the size guide.
**Your order was not cancelled, and no cancellation fee was charged. You withdrew the cancellation request and instructed us to proceed with fulfilment.**
We provide actual garment measurements on our product pages so customers can assess sizing before purchasing. We also make our cancellation terms available before checkout. We cannot hold already-processed orders indefinitely because a customer decides to research third-party reviews after placing an order.
We respect your decision about whether to purchase from us again, but the account presented in this review does not accurately reflect what actually occurred.
Pull The Plug Patches
The team is great at answering questions, even stupid questions. English is not my first language so it's kinda hard. But they are very accommodating.
Resposta da Pulltheplugpatches
Thank you for the kind words! 🤘
There are no stupid questions, and we’re always happy to help when something needs clarification. We know that navigating a website and ordering internationally can be more challenging when English isn’t your first language.
We really appreciate your support and are glad our team could make the experience easier for you.
Pull The Plug Patches
Its a scam! I tried to buy 2 hoodies in June its almost august tried to get a hold of someone to tell me what's going on with my order and random silent. Please dont waste your time with this awful company.
Resposta da Pulltheplugpatches
Hi Josh,
Your review does not accurately reflect the correspondence concerning order #144902.
Your order contained a preorder item. When you contacted us on 30 July requesting assistance with a refund, we actually replied six minutes later, advising that the preorder was expected to arrive at our warehouse early the following week and explaining the applicable cancellation terms.
On 10 August, you emailed again requesting your money back. We processed the refund and confirmed this to you within minutes, advising that the payment provider could take 24–48 hours to release the funds.
The claim that you received “random silence” is therefore not accurate. Your emails were answered, the status of the preorder was explained, and your refund was processed when you confirmed that you wanted your money back.
We understand that waiting for a preorder can be frustrating. However, these products are custom-manufactured in limited runs, and the estimated shipping timeframes are disclosed before purchase. A preorder taking longer than expected is not evidence that a business is a scam.
You are entitled to be disappointed with the wait, but describing Pull The Plug as a scam while omitting the prompt responses and the refund you received gives prospective customers a misleading account of what actually occurred.
Pull The Plug Patches
Absolute quality operation. Scored a mad unique hoodie from them at a very reasonable price , actually got to meet one of the owners in person and you can tell why they are so successful. Beautiful people, quality gear , amazing prices , get yourself something specially unique.
Resposta da Pulltheplugpatches
Thank you for the fantastic review! 🤘
It was a pleasure meeting you in person, and we’re stoked to hear you’re enjoying the hoodie. Creating unique, premium merch that fans genuinely love is exactly what we’re here for.
We really appreciate the support and the kind words. Enjoy the new gear!
Pull The Plug Patches
Grear product but good luck getting your order any time soon. Its been 20 days since I put in my order and they still haven’t even sent the package yet. Thats some bush league type business. Instead of offering a discount or a refund or some sort of actual solution they just send you passive aggressive sorry email essentially saying if you’re upset about the delay than you’re the problem and should be a better customer. Wow. Big regrets.
Resposta da Pulltheplugpatches
Hi MJ,
A preorder is not the same as purchasing a ready-to-ship item from a warehouse shelf.
Our preorder products are custom-manufactured in limited quantities, and the estimated shipping timeframes are clearly disclosed before purchase. Those estimates are not guaranteed delivery deadlines. Manufacturing, international freight and customs can all affect when the finished products become available for dispatch.
The fact that 20 days have passed since an order was placed does not, by itself, establish that anything has gone wrong. Nor does it automatically entitle a customer to a discount or refund simply because they are unhappy with the wait.
We also do not agree with your characterisation of our customer service. Explaining the preorder terms a customer accepted is not “passive aggressive,” and asking customers to respect those terms is not suggesting that they are the problem.
We produce premium, limited-edition merchandise rather than generic mass-produced stock. That process takes time, and we are transparent about it before customers place their orders.
You are entitled to prefer faster, ready-to-ship merchandise. But calling our business “bush league” because a preorder has not dispatched within 20 days ignores the nature of the product and the terms under which it was purchased.
Pull The Plug Patches
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