Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Ver mais
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Veja o que dizem as avaliações
After a brilliant more than two years with Pure Broadband with responsive support staff and sales teams, I've now been migrated to Connexin . . . . what a change - no response to requests, no-one to s... Ver mais
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Not a good start. Passcode on router did not allow access. Spent whole of weekend and early part of week emailing and speaking to advisor. Tried to contact Pure within opening hours but found on two o... Ver mais
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I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Pure Broadband
Escrito pela empresa
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Informações de contato
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Reino Unido
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,8
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service.
2 de março de 2023
Resposta da Pure Broadband
Hello Jacob,
Thank you so much for your feedback. We're thrilled you're enjoying the service.
Stephen
Pure Broadband
Had an issue with a new flat router
Had an issue with a new flat router; Isaac very patient and knowledgable helped on the live chat (seemed to be the best route for a quick fix).
21 de março de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello Kieran,
Thank you so much for your feedback and we're glad to hear that team were patient and knowledgable and managed to resolve the problem.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
5mb up 18 down
Prompty resolved by a little tech support.
Service now as requested.
Pete
7 de fevereiro de 2023
Resposta da Pure Broadband
Hello Peter
We are happy to see that we were able to resolve your query and your internet speed has now improved.
If you have any queries, please don't hesitate to contact us
Thank you for choosing Pure Broadband.
Lucy
Pure Broadband
Happy Customer!!!!!
Pure Broadband installed fibre Wi-Fi it took about an hour to install by KCOM, they didn’t leave any mess and were very friendly. It’s working very well thank you!!!!
8 de março de 2023
Resposta da Pure Broadband
Hey Cheryl,
Thank you so much for your feedback, we're glad to hear that the install went smoothly and was mess free!
We're glad everything is working well, if you do encounter any issues at all, please get in touch.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Bekkah was ever so helpful and talked…
Bekkah was ever so helpful and talked me through step by step guide to fix my router issue. She even stayed past her finish time to call me and help me. Thank you ever so much I appreciate your help. 5* customer service.
13 de março de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello Laurie,
Thank you so much for your feedback and we're so glad to hear that Bekkah was on the call to help and talk you through the solution. She is over the moon with your feedback!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
The engineer was very plesent and…
The engineer was very plesent and answered all my questions
28 de fevereiro de 2023
Resposta da Pure Broadband
Hello Catherine,
Thank you so much for your feedback. We're glad to hear that our engineers were pleasant and were able to answer all of your questions.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Resposta da Pure Broadband
Hello Godwin,
Thank you so much for your feedback and we're thrilled to hear that you're having a 5 star experience with us. If you have any questions or encounter any problems, please get in touch and we will be happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Kudos to Hannah.
Glad I left today as you don't have any customer loyalty.
6 de março de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello Lewis,
Thank you so much for your feedback and we're happy to hear that Hannah was on hand to help resolve your issues!
If you have any issues at all, please do not hesitate to contact us and we will be happy to help. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Awful
Awful. It has been a month and the wifi still isn't working. When you call for support they tell you they will call back, and they don't. It has been immensely frustrating.
7 de fevereiro de 2023
Resposta da Pure Broadband
Hello Daniel,
We're sorry to hear that you feel this way, our team are looking into this now to see why your call was never returned.
Stephen
Pure Broadband
You’re dreadful
8 de fevereiro de 2023
Resposta da Pure Broadband
Hello Hilary,
We're sorry to hear that you feel this way and we'd like to understand why. Would you be able to give us some more information on the matter as we would really like to put things right.
Stephen
Pure Broadband
quite simply- the job was done…
quite simply- the job was done efficiently and with no problems.
6 de fevereiro de 2023
Resposta da Pure Broadband
Hello John,
Thank you so much for your feedback and we're glad to hear you're enjoying your service and the efficient installation. Keep in touch and let us know how we can be a 5* service!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Resposta da Pure Broadband
Hello Nyasha,
Thank you for your feedback. We're going to look into your account see what could be causing issues and make contact with you to investigate further.
Stephen
Pure Broadband
Worst service possible
Such a wonderful service you provided, after the connection was down for more than 3 days no one cared to give a call back. And when I called every time they said you will give us a call back, such a shameful service.If there is a option for negative review I would have choose that. Shame on the customer care service.
Update: 27th Feb
So, almost more than week. Again after calling multiple time, no one called back and no one does not care. Disgusting customer support.
22 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello Pritam,
Thank you for your feedback and we're sorry to hear about the issues that you faced. We take all of the feedback on board and are constantly working to improve. We never want to let our customers down and always take every bit of feedback we receive seriously. We will look to improve our processes based on your feedback.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
The internet is not working and the…
The internet was not working, and the customer service only kept asking me to switch the router on and off without helping me solve my problem. It took them four days to fix it. During those four days, I contacted different customer service representatives via messages, email, and phone. Every time they asked me to switch the router on and off, and when I told them it still didn't work, they asked me to try it again and again before ultimately ignoring me. Finally, I asked to terminate my contract, and one of the customer service representatives helped me to fix the issue.
21 de fevereiro de 2023
Resposta da Pure Broadband
Hello,
We're struggling to find your account. Please can you respond with your details so we can investigate this.
Stephen
Pure Broadband
I had extension to pay my bill and was…
I had extension to pay my bill and was assured my services would not be interrupted, when I called to pay my bill was told someone would call me back my services were terminated with no notice of this happening and was told I will have to wait absolutely disgraceful customer service considering I called numerous times to be told no one is available so you will have to wait for someone to call you back which took numerous emails and calls before this happened is not acceptable
17 de fevereiro de 2023
Resposta da Pure Broadband
Hello Tara,
Investigating this we can see that we spoke to you on multiple occasions prior to disconnection, however payment was not completed over the phone. We're sorry that you feel this way however it is company policy that customers are disconnected upon late payments outside of any extensions given.
Thank you for your feedback.
Stephen
Pure Broadband
Awesome support on chat!
Bekkah was awesome on chat talking me through all the steps to check for my connection when setting things up. A bit of trial and error and troubleshooting later (15-30mins) and was up and running no problem. Much better than my previous provider!
16 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello David,
Thank you so much for your feedback. We're glad to hear that Bekkah was on hand to resolve your issues. If you run into any further problems please get in touch with our team and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Very quick and efficient service
11 de janeiro de 2023
Resposta da Pure Broadband
Hello Anita,
Thank you so much for your feedback and we're thrilled that you're enjoying the service. If you ever need support please do not hesitate in contacting us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Customer service is good
The broadband is OK and some issues I had when I first moved to my new home have been resolved. Customer service at Pure Broadband is good (via chat not phone).
10 de janeiro de 2023
Resposta da Pure Broadband
Hello,
Thank you so much for your feedback and we're glad to hear that you are enjoying the service. As you said it's only OK we'd love for you to get in touch with us so we can investigate this and resolve any issues that you may be facing.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
No internet for 6 hours!
No internet for 6 hours and I'm supposed to sit here and wait fir them to just call back when they feel like it. Just got hung up on when I demanded a resolution
Update after response from Pure:
It actually ended up being 3 days before we got connected again.
Yes it took you guys 3 days to tell me that’s what it was! I called ON THE DAY the payment bounced and was told to wait for your team to call me back and that the service would not be suspended just after a weekend delay in payment. Asked the costumer service if they could try and take the payment again but was told to wait for the call back. For three days we waited ti hear back and didn’t! Called multiple times and were rudely told that nothing could be done other than waiting.
Broadband overall has been ok but will be leaving soon due to the horrible service.
8 de fevereiro de 2023
Avaliação não solicitada
Resposta da Pure Broadband
Hello Umair,
I'm sorry to hear that you were without internet. There were no outages during this time and reasons for loss of service are often due to non-payment. These services are promptly resumed once payment is received.
Thank you for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Resposta da Pure Broadband
Hello Parham,
Thank you so much for your feedback, please could you get in touch with us to discuss this as we would like to help improve this experience for you. :)
Stephen
Pure Broadband
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