Purely Shutters Avaliações 

146
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

my other half said they would look good, she was right I am delighted with the finished result. Took a little longer than expected, but worth the wait. Joe the fitter was excellent, he had been delaye... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have given one star for customer service. I called Purely Shutters on Tuesday to request a quote for my bathroom window, I was told that my request would be passed on and I would receive a call bac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had shutters from this company in the past and the experience was great from order to fitting, the workmanship was excellent we were very pleased. This time however I have to mention how the t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory sh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cortinas e persianas

Escrito pela empresa

Window Shutters Company, covering the Midlands, Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Swindon, Bristol and South Wales. Family founded business established 13 years with excellent reputation for design, installation and customer service.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

146 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,2

Todas as avaliações

(146)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding customer care and fitting

Service from Sam was outstanding!super friendly and efficient! Cannot fault the service she provided,with a lovely smile too.
Joe fitted our shutters with perfection! We are so very pleased with the customer care and perfection provided.
Amanda Kimberley

11 de janeiro de 2022
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you Amanda, So lovely to hear you were so pleased with our service and with our Sam! :)
Joe has such an eye for detail so he'll be thrilled with your feedback. We look forward to working with you again in future.
Kindest regards,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

Wow.

Just had my second installation of shutters, this time to my bay and all I can say it was a joy to see a crafts man work. He had his own portal hoover which he was continually using and all the rubbish was put back on his van. I would like to say a big big thank you to Sue for coming to my home to measure and to the girls in the offices. It’s such a delight to deal with caring and professional people, once again thank you.

6 de dezembro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you Jean, what a lovely review! We really appreciate you taking the time to leave such thoughtful feedback. We're thrilled you've been so impressed and that our fitter was super tidy :)
We'll pass your thanks to the team and we hope to work with you again in future. Enjoy your lovely new shutters!
Best wishes,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

My second big order for Purely Shutters

I had the great pleasure of dealing with Sue Tolley who surveyed my property a few years ago and the experience I had from start to finish was superb.
I have just purchased a new build and Sue was able to get onsite prior to practical completion and again did an excellent job on the survey so there were no delays.
I have to say that the backroom staff are on the ball and have kept me alerted to any delays throughout the process.
I am now awaiting delivery and installation, which is expected around the early part of December, but it's a busy time for everyone and you know what, if they install in January then that's fine.
They're well worth waiting for.

31 de outubro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you Nigel, for such a fantastic review. We appreciate your understanding regarding the ongoing disruptions to shipping, the team are doing everything they can to get back on track with our fitting schedule. We're sure you'll love the new shutters when they're in and we're very grateful for your return custom. We'll be sure to pass your thanks to Sue.

Very best,
Purely Shutters

Avaliado com 4 de um total de 5 estrelas

Aftercare vastly improved

Loyal and repeat customers of Purely Shutters. After an initial bad experience with delays (expected due to current conditions), installation and aftercare on our latest order, a resolution was eventually put in place to a satisfactory level. Communication vastly improved after a chat with the manager and compensation fairly agreed. Looking forward to the job being completed early next year. All being well this will change to a 5-star review once all shutters are installed.

23 de outubro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you for your feedback Tom, and we are very pleased that we have been able to resolve the aftercare issues you experienced. Looking forward to getting all completed beautifully for you.
Very best wishes,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

Looking at shutters Consider Purely !!!

We ordered our Shutters in May 2021 and had them installed this week. The delay was due to the shipping and manufacturing issues the world is experiencing from China. However, Purely has kept us informed of this as we progressed from our original placement of the order.

Sales Process
——————

We invited numerous companies to quote to install Shutters at our property. Purely was the last company we invited to quote and and it became very obvious that they were one of our preferred options. Sue from Purley has a vast amount of knowledge and experience and spent a considerable amount of time with us , discussed all options open to us and listened to what we were hoping to achieve. After viewing the product and listening to her advice she managed to achieve the ascetic look we were hoping for. The Shutters themselves are of fantastic quality and now installed we are extremely happy with Purely and we consider them an investment and has changed the look and feel of our property in a very positive way.

Installation Process.
—————————

We were advised from Internal support from Purely of the install date and time. Gregg and Clint arrived on time and it was very obvious from the start that the pre planning of the install meant that the boxes were labelled by room and made it very easy for the installation to commence very quickly.

Both Gregg and Clint worked extremely efficiently and installed all 7 Shutters considerable shorter time that I had envisaged. The ease of install was largely due to the attention to the measuring up process undertaken by Sue at the pre contract stage.

Conclusion
—————
Once we had committed to Purley the whole process was a very good experience and I would recommend Purley who offer great customer service quality product and value for money. Very Happy !!!

12 de outubro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you very much indeed for talking the time to offer such lovely and positive feedback on all aspects of your Purely experience! We are thrilled you've found it such an impressive service. The team will love to see this and we'll be sure to pass your thanks to Sue, Clint and Gregg particularly.
Enjoy your new shutters and we hope to work with you again should any windows be left un-shuttered!
Kindest regards,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

A small company that truly cares

A small company that truly cares. Fantastic experience from beginning to end -- I cannot recommend Purely Shutters highly enough!

1 de setembro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Hi Karen,
Thank you ever so much for such a lovely review. It means so much to us to hear feedback like this. Enjoy your new shutters and we hope to work with you again in future,
Very best wishes,
Purely Shutters team

Avaliado com 5 de um total de 5 estrelas

Recently purchased my second lot of…

Recently purchased my second lot of shutters and I can’t fault the service, from start to finish it’s been superb. The product is great, looks stunning and is well made. Well worth the money.

1 de setembro de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Hi Louise,
Thank you very much indeed for the fantastic review. We're thrilled you have chosen to come back and order with us again and that the shutters are looking stunning! The team here are all so committed to offering a great customer experience so its lovely to hear your feedback, thank you.
Enjoy your new shutters,
Kind regards,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

First experience three years ago

First experience three years ago, superb.

Sue came round to measure up to do the rest of the house.
Amazing service, great price, quality product.

No hesitation in recommending this company.

20 de agosto de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you Mr Brown,
That's fantastic to hear, we really appreciate you taking the time to leave such a lovely review and we'll be sure to pass your thanks to Sue. The whole house is going to look great!
Kindest regards,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

So pleased with our shutters

So pleased with our shutters. We had to have one adjusted after they were & they came out & sorted it no problem. I've now ordered them for another window. Sue, who came to measure up & quote is so helpful. Would highly recommend this company.

17 de agosto de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Hi Jane,
Thank you very much indeed for the lovely review. We really value your loyalty so thank you for coming back to order with us again, we'll be sure to pass your thanks onto Sue.
Kindest regards,
Purely Shutters

Avaliado com 5 de um total de 5 estrelas

Used them for our lounge and main…

Used them for our lounge and main bedroom, would absolutely use them again. Had an issue where we had to fix our windows in between fittings, and Purely were very accommodating with the changes we needed even though it was an inconvenience to them. Thanks so much

10 de agosto de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Hi Pete,
Thank you very much indeed, we're absolutely thrilled you've been so pleased with your new shutters. We do always advise to make any changes to your windows before we measure for shutters just in case the dimensions alter, but its great to hear we were able to resolve this for you anyway. We'll always do whatever we can to help and we look forward to working with you again.
Very best,
Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

After a rocky start to the installation…

After a rocky start to the installation of our lounge window shutters, Russell has delivered !!!
His professionalism and desire to complete the fitting of the shutters to the highest of standards, is of the greatest credit to him, and ultimately, to the benefit of the company.
Thank you Russell

4 de agosto de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you Susan for your glowing review!
We very much appreciate your understanding with allowing us to rectify the install error at the start and we're very pleased to hear you're so thrilled with the finished result. We'll be sure to pass your thanks to Russell, he'll be delighted to hear that. Enjoy your shutters and we hope to work with you again.
Kind regards, Purely Shutters

Avaliado com 5 de um total de 5 estrelas

Wonderful experience start to finish

Wonderful experience from start to finish. Have used Purely Shutters twice now. Huge thanks to Cliff for his meticulous attention to detail - he is always a pleasure to deal with - our conservatory shutters look stunning! Even better than we had anticipated. Lastly, massive thanks to Russ and Clint, who did a fantastic install. Friendly, professional and thorough. Can’t thank you enough.

16 de julho de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Thank you very much indeed Leigh, for the fantastic review. We'll be sure to pass your thanks to Cliff and to our fitters Russ and Clint. We are very appreciative of your loyalty and hope to work with you again. The conservatory looks amazing, enjoy your new shutters!
Very best wishes

Avaliado com 5 de um total de 5 estrelas

Excellent local company

Great service from start to end. Thank you Colette for the initial consultation and to the rest of the team that installed the shutters! Very pleased with the service - highly recommended

4 de julho de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Dalia, thank you for you kind words and for taking the time to write your review. We really appreciate your feedback and are delighted you are so pleased with your shutters. Best wishes.

Avaliado com 5 de um total de 5 estrelas

I have used Purely Shutters several…

I have used Purely Shutters several times and have always been very pleased with the service from start to finish. Sue who comes out to do the measuring and quote is brilliant and very friendly. The shutters are a very high quality and I would not hesitate in recommending them.

27 de junho de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Lisa, thank you so much for your continued business and support for our Company. We really appreciate your feedback and are delighted you are so pleased with your shutters. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Delighted !

Such a lovely professional company to work with from start to finish. Sue was really helpful and informative at the time of us making our choices, and, the chap that fitted them was also very friendly and efficient. The office kept us fully updated as to the status of our order at all times.
We are really pleased with our shutters and would highly recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

8 de junho de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Rob, thank you for taking the time to write your review and your kind feedback. It is much appreciated and we are delighted you are so pleased with your shutters. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Fantastic quality and service

We used Purely Shutter 7 years ago to fit shutters throughout our home and they still look perfect. They have been subjected to three children and have definitely stood the test of time! We were so pleased with the quality and service that we have used them again recently to fit shutters in a second house that we have just renovated. The staff are always courteous and helpful. We had Sue to come and measure and then Kirsty was always at the end of the phone should I have any questions. Russ who came out to fit the shutters was very respectful of our house and left it clean and tidy when he had finished taking all of the packaging away. I would have no hesitation in using them again or in recommending them to others.
Julia

8 de junho de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Julia, thank you for taking the time to write your review and your kind feedback. It is much appreciated and we are delighted you are so pleased with your shutters. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Wonderful!

Wonderful service from the team at Purely Shutters! From start to finish the service was impeccable. Beautiful shutters, professional sales and fitting and I couldn’t be happier with them! Highly recommend!

23 de maio de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Sarah, thank you for taking the time to write this review. Your kind words are much appreciated and we are delighted you are so pleased with your shutters. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Happy customer

I was really happy with my experience today from sue at purely shutters. I already have shutters from this company and needed some more, I love the ones I have already got and look forward to receiving my new ones!, really easy to deal with and a great price too!!! Thankyou sue

21 de maio de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Louise, we are so pleased you are delighted with your shutters and have placed another order with us. Thank you for providing your kind feedback. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Professional and great service from Purely Shutters

Called Purely Shutters for an appointment for a kitchen shutter. This will be the second shutter to be fitted following great service from the Purely Shutters team.
Great service from the bubbly Sue who was very professional and we will look forward to the installation in a few weeks time.
Highly recommended

20 de maio de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Al, thank you for placing a further order with us. We are delighted you are so pleased with your shutters and thank you for taking the time to provide this feedback. It's much appreciated. Best wishes.

Avaliado com 5 de um total de 5 estrelas

Exceptional company to deal with

Had Sue from Purely Shutters measure up for shutters in are last two homes and the service is impeccable. From Sue measuring up to the installation the service is just perfect. Would highly recommend.

15 de maio de 2021
Avaliação não solicitada
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Resposta da Purely Shutters

Dear Steven, thank for your kind words and for taking the time to write this review. We are delighted you are so pleased with your shutters and our service. Best wishes.

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