My account is under review for 2 weeks now.... The customer service already assured I'll get my account active soon... It's been 5 days I placed a withdrawal, would I still get paid while my accou... Ver mais
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Veja o que dizem as avaliações
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Ver mais
A empresa respondeu
The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Ver mais
A empresa respondeu
Pure profile is one of the better survey apps,I dont screen out too often,any contact with them is quickly responded to,payments quick and relevant surveys. Thankyou
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Informações de contato
263 Riley Street, 2010, Sydney, Austrália
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Muito Bom
2 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My account is under review for 2 weeks…
My account is under review for 2 weeks now.... The customer service already assured I'll get my account active soon...
It's been 5 days I placed a withdrawal, would I still get paid while my account is under review?
13 de abril de 2026
Avaliação não solicitada
ive been with pureprofile for awhile…
ive been with pureprofile for awhile now and have never had any problems at all until now
14 de abril de 2026
Resposta de Pureprofile
Thanks for your feedback. We’re sorry to hear you’ve recently run into an issue after having a smooth experience until now.
Could you please send us an email with a bit more detail about what’s been happening? That will help us look into it properly and get things sorted for you as quickly as possible.
Always quick to respond
14 de abril de 2026
Resposta de Pureprofile
Thanks for your kind words! We're happy to hear our team has been quick to respond, that’s something we really strive for.
They offer a good number of surveys to…
They offer a good number of surveys to complete and the reward points soon add up.
13 de abril de 2026
Resposta de Pureprofile
Thanks for your feedback. We're glad to hear you're enjoying the variety of surveys available and finding it easy to build up reward points. We’re always working to provide more opportunities and a smooth experience.
Have been with PureProfile for 6 years…
Have been with PureProfile for 6 years and as of 4 days ago i have been completely shadow banned, no surveys appear on my feed its completely empty no explanation and no reply from customer service. (All i see is this: There's more to know about your fascinating self. Login tomorrow.) A month ago i completed a radio survey and that would be a $7.80 manual addition to my balance and nothing received and no feedback from customer service regarding this as well .... the website is now completely useless meanwhile no one else is having the same problems so it is definitely a targeted personal attack by Pureprofile.
I have been experiencing problems with my computer browser and decided to secure them with cloudflare, this in no way should have constituted a shadow-ban, 6 years of membership and treated like this is utterly disgusting. 1 star rating warranted, and 1 star is too high a rating ....... and i advise all of my social media subscribers all 3 million to avoid PureProfile at all costs.
16 de abril de 2026
Avaliação não solicitada
Resposta de Pureprofile
We’re really sorry to hear about your experience, especially after being with Pureprofile for so many years. That’s understandably frustrating, and we take concerns like this seriously.
We’ve sent you an email so we can gather a few more details and properly investigate what’s happening with your account, including the survey access and the missing reward. Our team is actively looking into this to get you clear answers as soon as possible.
We appreciate your patience while we work through this and aim to resolve it for you.
A person got back to me with the answer…
A person got back to me with the answer to my query.
Not in the 5 days as stated but they did get back to me.
14 de abril de 2026
Resposta de Pureprofile
Thanks for your feedback—we really appreciate you taking the time to share this.
We’re glad to hear that your query was resolved, though we’re sorry it took a bit longer than expected. We’ll continue working on improving our response times to better meet expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
For the past months
For the past months, my account has received zero surveys. It is completely inactive. I log in regularly, but there are no opportunities — not one.
I have contacted your support team three times about this issue. Each time, I was told that your technical team was "looking into it" or "working on a fix." Each time, I was asked to be patient and wait.
I have waited. I have now contacted your team four times. Nothing has changed. My account remains empty.
I can no longer wait without a clear and honest answer.
If my account cannot be restored, please tell me directly so I can stop waiting and move on to other platforms.
I have been patient for more than a month. I now need a clear answer and a real solution — not another generic reply.
Thank you for your time.
11 de março de 2026
Avaliação não solicitada
You made it easy to change my email…
You made it easy to change my email address thank you
17 de abril de 2026
Resposta de Pureprofile
Thanks so much for your kind feedback—we’re really glad to hear that!
Happy we could make the process easy for you. If you need help with anything else, feel free to reach out anytime.
Poor customer support and bad returns
I've been using the site for years, it's OK but never going to be a money spinner.
I stopped, for no reason, getting surveys back in Nov 2025. I hadn't noticed it'd been that long (because surveys are inconsistent anyway), but when I did I contacted support.
A month later and despite a follow-up from me I've heard nothing. I did manage to do a couple of profile surveys that paid, but the credit didn't show on my account, or that I'd completed them. I did take a screenshot and sent that off, but still no response from customer support.
Really with the number of surveys that manage to be completed, the inevitable screening out, the shoddy support it really is a waste of effort. I've been tracking my earning for years and I have never earned more than £20 in a whole year since I've been a member.
This is fine if you really want to kill some time, but really it's frustrating and poorly rewarded.
17 de março de 2026
Avaliação não solicitada
Resposta de Pureprofile
We’re sorry to hear about your experience, especially after being with Pureprofile for such a long time. We understand how frustrating it is to stop receiving surveys and not see rewards credited as expected.
This isn’t the experience we aim to provide, and we apologise for the delay in getting back to you. Please know that we are now looking into your account as a priority, including the missing credits and survey activity, to understand what has gone wrong.
We appreciate you raising this with us and your patience while we work to resolve it.
I didn't really do anything,
Response was quick, hopefully no more TROUBLE with the major 4G. Thank you
16 de abril de 2026
Resposta de Pureprofile
Thanks so much for your kind feedback—we really appreciate it!
Glad we could assist quickly, and we’re hoping everything runs smoothly for you from here on. If you do run into any issues again, don’t hesitate to contact us at support@pureprofile.com — we’re always here to help.
I have some issues with my previous…
I have some issues with my previous account. Is it possible to close that particular account and reopen a new one on the same device? Thanks
I need a direct answer please
14 de abril de 2026
Avaliação não solicitada
Resposta de Pureprofile
Thanks for letting us know,
Yes, it may be possible to assist with closing your previous account and guiding you on setting up a new one, but this depends on a few account-specific factors.
To help you properly, could you please provide the email address linked to your previous account? Once we have that, we can review your situation and advise you on the next steps.
THEFT OF REDEMPTIONS
I have tried redeeming NZ$20 from my account to be deposited into my bank account and, despite Pureprofile having my phone number, they REFUSE to deposit MY MONEY into MY ACCOUNT, this is THEFT, when I try to call them in their Sydney, NSW number, the call defaults to VOICEMAIL and they don't bother to call back. SEE YOU IN COURT PUREPROFILE!
16 de abril de 2026
Avaliação não solicitada
Resposta de Pureprofile
We understand your frustration and we want to get this sorted out immediately for you.
We’ve responded to your email with detailed steps on how to complete this verification. Once your phone number is successfully linked and verified, you should be able to proceed with your redemption without issue.
If you have any further questions or need assistance, please don’t hesitate to reply to our email and we’ll be happy to help.
you do a great job
8 de abril de 2026
Resposta de Pureprofile
Thank you so much for your kind words. We’re really glad to hear you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best possible service.
A OK. Reaonably easy to earn if checked…
Reasonably easy to earn if checked daily. But washout takes a long time but at least you get it
8 de abril de 2026
Resposta de Pureprofile
Thanks for your feedback, We’re glad to hear you find it reasonably easy to earn when staying active. We understand that the washout process can take some time, and we appreciate your patience with it. It’s great to know you still find value in the overall experience, and we’ll continue working on improving the process where we can.
I am a retired person so giving me…
I am a retired person so giving me surveys about Business's does not apply to me and I seem to get quite a few that are not applicable to me so I can't answer
14 de abril de 2026
Resposta de Pureprofile
We understand it can be frustrating to receive surveys that are not relevant, especially if you are retired. Surveys are matched based on your profile, but each one has specific criteria set by clients. You may be screened out if your responses do not match what is needed, and quota full means enough people from a certain group have already completed the survey.
Keeping your profile up to date can help improve the relevance of the surveys you receive.
We appreciate your time and participation, and we are here if you need any assistance.
I enjoy the surveys and giving my…
I enjoy the surveys and giving my opinions, each survey is comprehensive and generally have a good range of meaningful questions
13 de abril de 2026
Resposta de Pureprofile
Thank you so much for your kind feedback. We're really glad to hear that you're enjoying the surveys and find them comprehensive and meaningful.
It’s great to know you value having the opportunity to share your opinions, we truly appreciate your participation.
Easy to use Platform
Surveys are generally easy to complete and not too time-consuming.
The platform is straightforward to use.
Payments are also reliable, and I appreciate that there are regular opportunities to earn rewards.
The customer support unit is wonderful the way my issue was treated within the time frame.
8 de abril de 2026
Resposta de Pureprofile
Thank you so much for your thoughtful review. We're really pleased to hear that you find the surveys easy to complete and that the platform is straightforward to use.
It's also great to know that you’ve had a positive experience with our payments and that you’re seeing regular opportunities to earn rewards. We’re especially glad our support team was able to assist you effectively and within a good timeframe.
Pure profile is one of the better…
Pure profile is one of the better survey apps,I dont screen out too often,any contact with them is quickly responded to,payments quick and relevant surveys.
Thankyou
8 de abril de 2026
Resposta de Pureprofile
Thank you so much for your kind words and positive feedback! We're really glad to hear that you're enjoying the surveys, experiencing fewer screenouts, and finding our payments and support responsive.
We truly appreciate you taking the time to share your experience, this means a lot to us.
its been now 3 month when my account…
its been now 3 month when my account was suspended they asked for id verification and then i provided within hours they they gived me this ticket number 586284 and said we are reviewing your id then i contacted several times they havent replied and now its been 3 months and my id is still under review about two weeks ago i posted a review on trustpoilot then they replied me there that we will work on it and its now 2 weeks and no response now pureprofile team can you please tell me what should i do now? am hare to see response and get my issue resolved am requesting if there is an issue in my quee please mannually forward its been 3 months now.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de Pureprofile
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication you’ve experienced. We understand how frustrating this situation must be, especially given the length of time it has taken.
We’ve now flagged your case (Ticket #586284) for priority review, and our team is actively working to provide you with an update as soon as possible. Please be assured that your case has not been overlooked, and we are taking steps to ensure it is handled promptly.
We truly appreciate your patience and understand the importance of resolving this for you. You should hear from our team shortly.
hey guys
hey guys , when i ve had an issue with surveys , ive reported a few , i usually get a quick response and answer for the issue.. and some times its my own fault, but i get a resolution !
7 de abril de 2026
Resposta de Pureprofile
Thank you for sharing your experience—we really appreciate it!
We’re glad to hear that our team has been able to respond quickly and help resolve any issues you’ve had. It’s great that you’ve found the support helpful, and we’re always here to assist whenever needed.
Thanks again for your feedback and for being part of Pureprofile!
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