Qutoys Avaliações 

I'm impressed by the craftsmanship, every detail is well-made. It has satisfying weight, easy to clean. Customer support replied quickly when I had questions. Highly recommended.

Qutoys is a reliable supplier with a wide range of beauty products. Their products are always fresh and of the best quality.

After placing the order I quickly received logistics email notification, order checking details are also super good, my email was wrong, customer service updated very timely.

First off, this company is in China, which is not always clear, and they ship from China. They released a product I was interested in a year ago, and I was nervous buying from a company I never heard of and was in China. I used a credit card (not debit or paypal) just in case something went wrong. Everything went fine, I got a tracking number, and in about 2 weeks or so I received my item and was happy. This is why they get 2 stars and not just one.
However, December 2025 they released a new product I was interested in, and I decided to place an order since it seemed fine and legit. Everything started out fine, I placed the order, they shipped it and sent me a tracking number. About 3 weeks later, I got a notification saying my item was "attempted delivery, unable to deliver". First, they day they claim was attempted delivery was during my Christmas holiday time and I was home all day with no one coming to my house. Qtoys uses various delivery companies to get to China to the US and then to your home. I looked up the company they were using for the second half and the website said "unable to deliver" meant you live an apartment building without public access or a gated community. I attempted to contact the shipper however you can't speak to a human and can only put in a trouble ticket. I put in two separate tickets at two different times and each time I received a message that my item was automatically scheduled for redelivery. Two weeks later and still nothing so I reached out to Qtoys about my order. First they said they would contact the shipper, nothing happened, then they said they would send a free gift. I told them, why would I want to wait a month for a free gift, if it even got to me, when I never received the item I paid for. I asked for a full refund, and they declined my request. I had to call my credit card company directly and dispute the charge for something I never got. I gave them the shipping information as proof and they issued me a full credit for the amount back. Obviously after my bank went after them for the money, they contacted me offering a replacement, IF I would contact my bank and take back the refund request. I told them, I didn't want any replacement (now 2 months after my order) and I just wanted a refund, which they initially refused. They then asked me to tell my bank to give back the refund, then THEY would issue a refund directly from them. I did nothing. I got my money back, end of story. Beware, you may or may not get what you paid for.