1. RT in our home: including childhood over 80 yrs, essential for programme listings (BBC Home Service, Light Programme et seq). Just as essential these days. 2. Punctual postal delivery especial... Ver mais
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Total waste of money. We are trying to report a missing issue. RT emailed my husband to say his email address doesn't exist - the very email address that they used successfully to tell him this.
If I could give it 0 stars I would. It’s becoming rare to actually get a delivery these days. More times than not it’s gone missing and customer service takes way too long to deal with problems.
A subscription to Radio Times magazine is a total waste of money. Its system of delivery is a shambles. It has now become a weekly occurrence that it does not appear. Ever since it changed its style a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Informações de contato
Vineyard House, 44 Brook Green, W6 7BT, London, Reino Unido
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
1,5
Muito Ruim
205 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Constant missed issues and terrible customer service
If I could give it 0 stars I would. It’s becoming rare to actually get a delivery these days. More times than not it’s gone missing and customer service takes way too long to deal with problems.
19 de junho de 2026
Avaliação não solicitada
This should be zero stars
This would be zero stars if that were available. Non-delivery is a common problem. Seeking credit is nigh-on impossible. The process requires logging in....only to be told that the email used does not exist. The RT had sent a routine message to it, along with my correct sub number. Next, it is the password that is incorrect.....but try to reset it and that way, madness lies. No follow up email is sent. So perhaps I should try the app, as I am told that after downloading, I click on a link and enter my sub number. Guess what? No such link. Just a request to log in..... which takes us back to square one. Now try cancelling.....oh, I need the email address and password. Utterly, moronically, useless. And that is before I get onto the illegible new layout.......
19 de junho de 2026
Avaliação não solicitada
Total waste of money
Total waste of money. We are trying to report a missing issue. RT emailed my husband to say his email address doesn't exist - the very email address that they used successfully to tell him this.
19 de junho de 2026
Avaliação não solicitada
A subscription shambles
A subscription to Radio Times magazine is a total waste of money. Its system of delivery is a shambles. It has now become a weekly occurrence that it does not appear. Ever since it changed its style and upgraded its price it has failed in one simple area - namely getting it delivered as promised.
13 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delivery issues you've experienced and understand how frustrating it is when your magazine does not arrive as expected.
We'd like to reassure you that these delays are not connected to any changes made to the magazine itself. While we work hard to ensure every issue is dispatched on time, delivery can occasionally be affected by factors within the wider mail network. Local sorting offices can experience periods of disruption, including staffing shortages, which may unfortunately lead to delays in some areas.
We appreciate that this does not lessen the inconvenience caused, and we are continually working with our delivery partners to help improve the service our subscribers receive.
If you could contact us at feedback@radiotimes.com with your subscription details, we'd be happy to investigate your individual case further and see how we can help.
Thank you for your patience and for supporting Radio Times.
As above
1. RT in our home: including childhood over 80 yrs, essential for programme listings (BBC Home Service, Light Programme et seq). Just as essential these days.
2. Punctual postal delivery especially useful for those of us who live in the country (we are 20 miles round trip to nearest alternative outlet).
3. Re-occurring glitch: centre staples not closed - blood has been shed!
4. Overall excellent.
8 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you so much for your wonderful review and for your loyalty to Radio Times over such an incredible period. To know that the magazine has been part of your home for more than 80 years and has remained an essential companion through generations is truly special to us.
We're delighted to hear that the convenience of home delivery continues to be valuable, particularly when alternative outlets are such a distance away. We know deliveries can experience delays but it is exactly why we work hard to ensure subscribers receive their copy as reliably as possible.
We're also grateful for you highlighting the issue with the centre staples. While we're relieved to hear your overall experience remains excellent, we're sorry that this recurring production fault has caused you inconvenience (and even the occasional injury!). We have shared this feedback with the relevant team so it can be investigated further.
Thank you again for your kind words, your continued support and for taking the time to share your experience and it means a great deal to everyone at Radio Times.
Sent a query about the digital edition…
Sent a query about the digital edition got several messages back within about an hour answering my question and offering information I didn’t know about, absolutely top class response
4 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you John, am pleased all was resolved for you.
I’m a subscriber of 20 years
I’m a subscriber of 20 years
The digital copy won’t download
I sent several emails but get no response
4 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
We are sorry to hear that. We are looking into this for you. The digital copy is available to you as we have checked. We are in contact with you to try and resolve.
Frustrated in France
Frustrated in France
I struggled for ages with trying to get RT magazine digital to work on my iPad (I live in France) and spent ages with the Subscription Support!
One email to the Feedback people and bingo - RESULT!
3 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you and glad to hear it is all sorted.
Minus 5 would be my choice
Minus 5 would be my choice! After 5 months of attempting to get an erroneous duplicate direct debit refunded & eventually going to my bank to get them to act on my behalf I cancelled my subscription as of April. Today I had to ring again to tell them to STOP SENDING ME COPIES. I then received an email to say my subscription had been suspended following a number of returned copies of Radio Times as my address was wrong and that it would stay suspended until I informed them of my correct address.
CAN THIS COMPANY GET NOTHING RIGHT!!
And in response to Radio Times' comment below: you had all the details for 5 months with no result. You wasted hours of my time. Why the rhetoric now!! Not interested!
The issue has been resolved. My bank got my money back & I no longer have a subscription. Too little too late!
3 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
I am sorry to hear that. Can you please send us the requested information so we can look into this. Without your information we will be unable to resolve this.
Hopeless service...they don't care!
I've been having problems for about a year. In the past my issues would arrive Wednesday or Thursday before the Saturday. Now it's very rare for them to arrive on time. And the recompense is money off the next subscription, which is no recompense at all!
Extra annoyance by the formulaic replies from customer service. And the suggestion that I should look at the online version. I don't want to do that, hence my subscription to the pricey paper issues.
1 de junho de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delivery issues you've experienced over the past year. We completely understand how frustrating it is when a print subscription doesn't arrive when expected, particularly when you've chosen the paper edition specifically because that's how you prefer to enjoy the magazine.
You have an overseas subscription which with, Radio Times being a weekly, it is very tight deadline and we have no control over postal deliveries once they enter the various postal systems and it is frustrating for us and we do all we can to try and mitigate this. We've reached out to you for more information and see if we can remedy the situation to your liking.
Rotten service
My latest issue of Radio Times didn’t arrive so I requested a refund, only to be sent a voucher to be used at TG Jones - which wouldn’t normally be convenient but I happened to be going near one so tried to use it. It wasn’t accepted, probably because this branch is due to close. In addition, I’ve lost access to many of my online issues despite being a long-term subscriber and my efforts to resolve this have been fruitless. If this continues I’ll stop subscribing.
29 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for your feedback. We're sorry to hear about the issues you've experienced with both your missing issue and access to your digital editions. You do have access but because you recently renewed it resets your digital issues. We are addressing this.
We understand your frustration and apologise that your previous attempts to resolve these matters have not met your expectations. We have contacted you directly to gather further details so we can investigate and work towards a resolution.
We appreciate your long-standing support and look forward to hearing from you.
Better than BBC
News coverage is a million times better than the BBC.
19 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you but I think you have muddled Radio Times with Times Radio.
Selling Subscription services
Long-term reader giving up in disgust. It is now a promotion magazine for subscriber services. Most article, that I used read and rely on, are now just subscription puffs. They have just changed the layout and colouring, squeezing more scheduled services on to the same programme pages. I now have to hunt to see what has caught my eye is a scheduled programme and therefore something I might like to watch by finding the small print station information tucked away somewhere.
All in all a fast downhill slope.
13 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to share your feedback, and we’re very sorry to hear how disappointed you’ve become with Radio Times after being such a long-term reader.
As an update we have made some adjustments in the magazine you might want to have a look as we have been listening.
Media habits and viewing platforms continue to evWe do genuinely listen to reader feedback, and we fully recognise how important clarity, usability and trusted recommendations are to our audience. In response to comments from readers, we have already introduced a number of refinements, including moving Sports channels into green livery and adding grid lines to the listings pages. In addition, new listing page templatesolve rapidly, and our recent design changes are intended to reflect the changing ways audiences use and navigate the magazine. While we appreciate that not every change will appeal to every reader, we are committed to ensuring Radio Times continues to evolve rather than stand still.
We also appreciate your comments regarding the balance of editorial and promotional content. Subscriptions have long been an important part of Radio Times and, while they may now appear more noticeable within a refreshed design, the level of subscription messaging is not significantly different from what readers would have seen over many years.
Maintaining the trusted voice, authority and value that readers expect from Radio Times remains extremely important to us, and we very much appreciate all feedback. Your comments will be shared with the relevant teams.
I have a sub 4050703232 which ends 2nd…
I have a sub 4050703232 which ends 2nd wk June 2026. I cancelled my renewal due to costs & since haven't received any delivery since last wk & this wk. Delivery line keeps telling me I can't receive a credit as sub cancelled but can send out out of date mag. Subs line cant help saying they only take on ir cancel subs. No manager phones despite promise. Im furious that a company radio times can take my money and not give what I've paid for and are not prepared to sort it for me. The call centre is abysmal and only care about taking money. Anyone know an email of a CEO who I can contact
15 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. A colleague has now been in touch directly and we understand this issue has been resolved.
We apologise for the frustration caused and thank you for your patience while this was looked into.
Why the change
Why the change ? Harder to read . BBC relegated to next page -why ?
14 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to post a review.
We are currently adjusting the type sizes and weights used throughout the magazine, and you should see further improvements over the coming issues. We’ve reintroduced grid navigation lines in the 9–15 May edition, which I hope you noticed.
Regarding the channel ordering and BBC Four not being on the Main Channel spread. This reflects changes in both viewing trends and channel investment over time. BBC Four was originally placed in Channel 5’s former position because it carried a stronger focus on original programming and was of particular interest to Radio Times readers, while Channel 5 provided more limited listings information at that time.
However, Channel 5 has since grown significantly in audience share and original programming, with popular productions such as All Creatures Great and Small. Following a reassessment of viewing habits and channel prominence, it was considered appropriate to move Channel 5 into the main channel spread.
We are also very aware that change can be difficult to come to terms with, especially as we had the previous design for over 20 years.
One of the main reasons for the font changes is that the fonts we previously used are no longer compatible across all of our platforms, so the change was, to some extent, forced upon us. We have tried very hard to choose replacement fonts that are as close as possible to the originals in style and readability.
We appreciate your comments and value all reader feedback, we do listen as it helps inform ongoing improvements to the magazine.
Shockingly poor customer service
Shockingly poor customer service, forced to go through the portal and three times absolutely no response at all. Called once and they just sounded frustrated and no help. It does not match the brand image. Magazine good, though increasingly focussed on streaming so not much use to man nor beast for many that don’t have access to it all. I imagine they promote streaming only programmes as they get paid to do so.
6 de maio de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
thank you for your review and I am sorry that you have had this experience. We've asked you for more information on your experience so that we can see where we can improve things but you havent provided it to us within the Trustpilot deadline.
We aren't paid for any content in the magazine - all our editorial content is independent as per our Reader Promise which is in the print edition every week on our Feedback pages. We didn't ignore TV when it started in the 1930s and so cannot ignore Streaming. This is the biggest change in viewing habits since TV began so we do have to reflect streaming as we live in a world where people are watching less and less live tv.
Bait and switch price gouging
I found out my elderly Mum was paying £128 every 6 months, despite the web site offering the same at £65 (auto-renew) or £55 (one-off). On cancelling I was offered a renewal deal of £27.50 every 6 months on auto-renew and decided to accept. However, they registered this as £55 and when queried said that the offer was not available to existing subscribers and I'd be charged the full £128 at renewal and would have to scrap it out with the Retention Team.
I cancelled properly at that point.
29 de abril de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
thank you for your review. We will be looking at your experience and will be seeing what we can do to improve things and our subscriptions team will be looking at your Mother's account and payments.
FINALLY RECEIVED MY REFUND!!
Further to my post of 21st April 2026. I have FINALLY RECEIVED MY REFUND!!
However this does not change my opinion of the 'service' currently being offered by Radio Times/Immediate Media.
22 de abril de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to update your review. We’re pleased to hear that your refund has now been received, although we’re sorry it took longer than expected and that your overall experience has been disappointing.
This isn’t the level of service we aim to provide, and your feedback has been noted and shared with the relevant teams as we continue to improve our processes.
No access to Radio Times Magazine app for subscribers who pay for Print+Digital
I have subscribed to Radio Times - Print + Digital for several years. In the past, where print issues have failed to arrive on time, I have used the "Radio Times Magazine" app on Android obtained from the Google PlayStore. Inputting my subscription number gave me access to a digital facsimile of the pages of the print edition. Several issues have been very late recently but, on this occasion, entering my subscription number did not give me access.
I contacted Support, and began an email exchange with Angel Mortarino. Angel took 17 days to reply to my last email, and insisted that:
"While your confirmation states “Radio Times – Print + Digital”, the digital access included refers specifically to the What to Watch app only, and not to the digital edition of the magazine."
I replied:
"Angel
I understood that "Digital Edition" meant the app that presented the same pages as the print edition, and I believe that is what any reasonable person would take it to mean. I have seen nothing in any terms and conditions to say that it means another app that bears very little resemblance to the print edition of Radio Times. If that is the case I would contend that the "digital" element of my subscription was sold under false pretences.
I have cancelled my subscription."
The "Radio Times Magazine" app is a digital copy of the print edition, and I understood that this is what I was paying for. According to the response from support, it only covers the separate "Radio Times - What to Watch" app, which is no use to me. This is very sharp practice, and I consider it to be selling under false pretences.
22 de abril de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for taking the time to share your experience.
We’re very sorry for the confusion caused and for the delay in our response to you. The information you were given was incorrect, and we understand why this led to frustration.
To clarify, a Radio Times Print + Digital subscription does include access to both the What to Watch app and the digital replica edition of the magazine (the version that mirrors the print pages). You should have been able to access the digital magazine using your subscription details, as you have done previously.
We sincerely apologise that this was not clearly communicated and for any inconvenience caused, particularly given the recent delays in print delivery. This is not the level of service we aim to provide.
We have sorted out your access to digital editions as you had been inadvertently logged out and this has been resolved.
Thank you again for your feedback.
Excellent customer service
On Saturday I emailed Radio Times to complain that I had received an envelope containing advertising material but no Radio Times. On Sunday morning I received a personalised reply, apologising, offering to send a copy and with a link to the online version. My replacement copy duly arrived with the following week’s copy on Tuesday. This was clearly a fault with an automated system, yet the response was immediate, polite and kind. Well done Radio Times!
17 de abril de 2026
Avaliação não solicitada
Resposta da RADIO TIMES
Thank you for your review and we are pleased the problem was resolved so quickly and to your satisfaction.
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