Radisson RED Avaliações 

We had the pleasure of of a beautiful meal and drinks in the restautant. Exellent food and friendly professional staff

RADISSON RED VIENNA

Booked through the Radisson app, as I am a member of their loyalty programme. I arrived at the hotel with my mother, and the receptionist, who was actually a trainee, said she could not find my reservation, even after I gave her my booking number. After a good 10 minutes, she finally found my reservation, gave us the keys, and we went up to the room.
As soon as we entered the room, I immediately realised it was the wrong one. I had explicitly requested a twin room during the booking process, not a double room. I went back down to reception and pointed out that they had given us the wrong room, apparently disregarding the requests made at the time of booking. They then asked us to wait in the lobby for another 15 minutes while they prepared a different room.
After a while, the receptionist came over and informed us that the room was ready, but it was no longer on the 5th floor, but on the 1st floor. Fine, no problem — I only needed to sleep there anyway, and since I had booked a courtyard view, the change of floor was not a major issue.
We went up to the room and noticed that it was a fake twin room, as it consisted of two single beds pushed together. At that point, I really did not feel like going back downstairs and changing rooms yet again — I had already had more than enough — so I went to the bathroom to get changed.
That is when I noticed that the room was absolutely filthy. It looked as though it had been cleaned in a great hurry, if at all. I took photos and immediately prepared a claim, which I sent to the RH customer care team. I always check the cleanliness of hotel rooms, as I work in this field myself and therefore have a very trained eye when it comes to housekeeping standards.
Another major point against the hotel is that, during check-in, we were given absolutely no information about Vienna. Nothing. Zero. It was basically: “Here are your keys, bye.”
When I was leaving, I pointed out to reception that the room had been dirty and showed them the photos. Their only response was to offer us two welcome drinks.
The bar was the only positive note.

Jeg må desværre tilslutte mig de dårlige anmeldelser.

Én ting er, at hotellet fremstår noget slidt, at der er støj fra vejen, og at der på en varm sommerdag ikke er mulighed for aircondition. Men det klart værste ved opholdet var, at vi efterfølgende fik en parkeringsafgift — selvom vi havde booket og betalt parkering via hotellet.

Jeg vil derfor på det kraftigste advare andre gæster mod den parkeringsordning. Efter min opfattelse lever hotellet slet ikke op til sit ansvar for at sikre, at gæsterne får den nødvendige information og registrering, når parkering sælges gennem hotellet.

Kort fortalt: Hotellet vil refundere det beløb, vi betalte til dem for parkering, men selve parkeringsafgiften hæfter vi selv for. Hotellet fralægger sig ansvaret, selvom parkeringen var købt og betalt via dem.

Det efterlader desværre et meget dårligt indtryk af både service og ansvarlighed.

MEN beliggenheden er perfekt!

Hotel Radisson RED Madrid.

The service standards and staff supervision at this hotel are not managed effectively enough.

A comfortable hotel stay is shaped by many factors, but above all by the quality of service and the attention shown to guests. Unfortunately, our experience at this hotel did not meet expectations.

We selected this property primarily because of its convenient location. However, our arrival was not particularly welcoming. The automatic entrance doors were not functioning properly, and we had to wait outside until other guests exited the building. Although a concierge was present nearby, no assistance was offered.

The check-in process was also problematic. Our reservation, made through Booking.com, could not initially be located. Rather than requesting additional information, such as the booking reference number or confirmation email, the receptionist simply stated that the reservation was not in the system.

The reception area itself felt somewhat overcrowded, as several administrative staff members were seated around the front desk. This created a less professional atmosphere than one would normally expect.

When we were shown to the elevator, no explanation was provided regarding the use of the key card required to operate it. The staff member left before we had the opportunity to ask any questions.

The following day, we requested assistance in arranging a taxi. Instead of helping us directly, the receptionist gave vague directions to a taxi stand and suggested that we return if we were unable to find it. Another employee, who appeared to hold a supervisory position, was present but did not offer any assistance. As it turned out, the taxi stand was located some distance away and was not easy to find without clear instructions.

The breakfast service was also disappointing. The food selection was rather limited, and several tables had not been cleared despite the breakfast period being in progress.

In addition, although numerous tables were available, guests were not permitted to choose their own seating and were directed to specific tables instead. This policy felt unnecessarily restrictive and detracted from the overall dining experience.

Throughout our stay, there appeared to be a lack of supervision and a limited focus on guest service. A senior staff member was frequently present near reception, seemingly observing operations, yet no visible effort was made to address guest concerns or improve service quality.

Overall, our stay was disappointing. It is rare that we regret a hotel booking so soon after arrival, but unfortunately this was one of those occasions. Based on our experience, we would not choose to stay here again and would be hesitant to recommend the hotel to travelers who place a high value on attentive service and professional hospitality.

I spent a week in the newly opened contemporarily designed Radisson Red in Krakow. Very modern rooms generously equipped with USB and USB-C ports alongside mains outlets. Full blackout curtains, easy-to-control AC and lovely bathroom with walk-in overhead shower. I stayed in a superior room and found it spacious and thoughtfully appointed with a desk and comfortable sofas.

I didn't use the gym, sauna or restaurant. The only minor drawback is the distance from Krakow Glowny station. It's about half a mile which is fine if you don't mind walking but something to bear in mind if your mobility is impaired. There is no public transport option directly to the hotel. It's about one mile to the old town itself.

In summary I found it to be great and would happily stay there again.

Radisson Red Waterfront Cape Town. I am due to visit in September. I booked online directly with the hotel. I was shown a price that included taxes and service fees. I chose the pre pay option( so now unable to cancel) . I was then charged an addition £700 in taxes and service fees. This was not clear at checkout. When I phoned to complain I was basically told I should have noticed the additional charges before I paid! They are refusing to repay this duplicate cost for taxes and services. At best this is sharp practise and has put me off staying, but I have no choice unless I pay for another hotel! Very disappointed

Flexible cancellation?! Nonsense. Made a genuine mistake in the date selection which I noticed immediately and they basically stole my money. Caught in a game of ping pong with booking.com and Radisson Red shifting responsibility to the other. I will never use either again.

I was very disappointed with my recent stay at this hotel. The main issue was the lack of hot water, which is a basic necessity that should never be unavailable. I reported this to the front desk during my stay and also followed up via email, but the response I received was simply an apology saying they would “take it on board.”
Unfortunately, this felt like very poor customer service. There was no real attempt to resolve the issue during my stay, nor was there any offer of compensation or even an alternative solution. It gave the impression that customer satisfaction is not a priority.
I made it clear to the hotel that I would be leaving feedback, as I believe other guests should be aware of how this situation was handled. Overall, the experience was frustrating and disappointing, and I expected a much higher standard of service.

Absolute disgrace. I've stayed at the Radisson Heathrow and Art'otel Hoxton, so I know the standards, but Radisson Red London Greenwich O2 is a health hazard. Checked out after 2 hours because the rooms were filthy. The Superior room stank so bad I felt sick, and I found hair in the bed plus thick dust everywhere. Four different rooms viewed of disappointment and dirt.
When I complained, they showed us a "VIP" room that was even worse- yellowing toilet brush, stains on the walls and door handles, and a filthy bathroom. There were even used hygiene gloves left on the floor in the corridor. To top it off, we couldn't even use the lift because housekeeping had it blocked with laundry, so we had to walk down from the 4th floor. The receptionist just shook their head at us. Date night completely ruined and had to pay for a new hotel last minute. Still waiting for a full refund. Avoid.

Lad være med at brug ders p-klæder
Der er næsten ingen plads på vej ned samt heller ikke let at komme ud.

Jeg smader helt min for front pgr for lidt plads og jeg er ikke den først kan man se
Så find et andet sted at holde hvis du har din bli kær

The hotel was clean but I accidentally left my Bose earphones in the room. Contacted them they right away but they couldn’t “find” them even though I told them exactly where they were. Staff clearly dishonest and unprofessional - be warned!

I stayed at the Radisson Red and Conference Centre at Heathrow Airport on 30th January 2026. I pre booked this as a solo disabled (I suffer with epilepsy) traveller. I had emailed them to ask for a low floor room with a bath near facilities. Upon arrival. I was put in a 2nd floor room a 5 minute walk from reception and facilities. Not ideal after a very long journey. Lovely room and bath worked and a good nights sleep. That's where it all went pear shaped. Next morning I went to have a shower and that did not work at all and I didn't want a bath again. Phone didn't work to contact reception to get someone to sort it out. So went down for some breakfast. Reported it to the only staff on at the time who were very rude and said it would not be sorted until later after I had checked out. Food was ok but not up to standards would expect for price paid. Asked what time the bus back to the airport would be and had to rush to room to get case and bag as would be coming soon according to what they had told me. To then it not turning up and having to wait another half an hour for the next one to turn up or the same rude staff to pay and get a taxi. Certainly would not reccomend this hotel at all. Called and made a complaint and not heard from them at all.

Disgusting customer service. Contacted to ask questions regarding accessibility and had the phone cut short on me three times

I cannot fault the Radisson Red at Gatwick Airport. There was nothing I'd have changed or could have been better. For a budget price I had an exceptional stay. What stood out was the cleanliness, the modern updated decor, large, warm rooms, breakfast was well prepared with plenty of options, and staff were courteous, inviting and professional

Radisson Red Århus.

Vi havde valgt et af hotellets dyreste og bedste værelser....44 kvm og terasse med udsigt over byen, til aros m.v.

Hotellet har en perfekt beliggenhed
Alt er som man kan forvente... dog er adgangs forhold elendige, og elevatorer små kedelige og kører hellere gæster ned/ud end gæster der er på vej op/ind.

Værelset, den ene terasse dør var defekt ved ankomst, blev ikke repareret under opholdet, ikke engang blev det nævnt. Varmen er svær, hvis ikke umulig at styre.
Badeværelset, kalk i kanterne og bærer præg af for dårlig/hurtig rengøring

Morgenmad
Uindspirende kedelig
1. Bake off brød. Ikke bager kvalitet.
2. Pølser kedelige hotel ikke brunch Pølser
3. Ost kedelige skiveskåret taget lige ud af en pakke.
4. Pålæg som osten.
5. Makrel smidt i et glas, slet ikke anrettet.
6. Det samme gælder tomat agurk mv.
7. Kager, jævnt kedelig bake off.
8. Stort set alt, var ikke varmt, kolde æbleskiver, kolde pølser, kold røræg osv osv.

Det er absolut intet der gør/ eller retfærdiggører en højerer pris end andre steder, tværtimod, har været på steder til halv pris hvor morgenmad er dobbelt så godt...

I had one of the worst resevation experience !
I reserved, paid with the card, then without any explanation or any email to let me know.. was the reservation cancelled!
The room category that I booked disappeared!
I lost time, money and went through a stressful situation, specifically i am traveling with the family.
Never again.

Extremely Disappointing and Unacceptable Experience

I had a confirmed booking for a suite for four people at Radisson RED in Belgium.
After the booking was completed and confirmed, the hotel cancelled it without any explanation at all.

What makes the situation even worse is that suddenly the suite category completely disappeared from all booking applications, as if it never existed.
After that, I was told that the only option available is to book two separate rooms for almost double the price.

This is extremely unprofessional and feels like a clear case of misleading customers.
If a room type is not actually available, it should not be offered in the first place — and certainly not cancelled after confirmation with no reason given.

This caused unnecessary stress, wasted time, and financial pressure, especially when traveling as a family.
I expected much better transparency and integrity from a hotel under the Radisson name.

I do NOT recommend this hotel.

I stayed at this hotel and unfortunately left my Burberry jacket in Room 3117, with clear proof it was left there. I reported this immediately and spoke to the duty manager, Salman, on Sunday, who assured me he would get back to me. I received no update.
After chasing the hotel myself, I was later told the jacket had not been found. The lack of follow-up and poor handling of a serious issue is extremely disappointing. I am now left with no option but to consider legal action due to the hotel’s failure to resolve this matter.

Stayed in the Radison red London Twickenham. The toilet was broken and had excrement on the toilet seat. The Aircon would not cool the room down. there was a 15 minute queue for checkout the following warning due to inadequate staff. Very poor stay and poor customer service. When I contacted customer services, they asked me to bring photos with me when I check-in! Which clearly makes no sense considering I have already stayed in the hotel.

Patong Hotel dirty , staff are rude , had to change rooms 3 times in 24 hours and spent my birthday waiting for a telephone engineer. Worst service ever