Radley London Avaliações 

10.238
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Ver mais

Avaliado com 5 de um total de 5 estrelas

My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to pro... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Malas e Bolsas
  2. Loja de Bolsas
  3. Loja de Acessórios de Moda
  4. Loja de artigos de couro
  5. Atacadista de produtos de couro

Sobre Radley London

Escrito pela empresa

Welcome to the official Trustpilot profile for Radley London.

We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.

We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.

A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.

Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(10.238)

2.003 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Delivery times and customer service awful

My order took over two weeks to arrive, and during this time there was absolutely no communication from the company to keep me informed of the progress. I sent them an email after 10 days requesting further information, as I was worried my order would arrive whilst I was away on holiday, and I am still awaiting any kind of response from them. Clearly their customer service is considerably lacking, which is quite appalling considering my order value was almost £300.

3 de julho de 2026
Avaliado com 3 de um total de 5 estrelas

Will miss you.

Will miss you.
Outer Packaging not as good as usually is. Box was ripped and crushed.
Well packed on the inside. Bag not damaged

3 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Radley are in trouble!

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Delivery took a lot longer than expected but goods arrived safely ( DPD UK ) and in great condition. Overall a great experience.

3 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Great staff and begs ect

Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years

19 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Quality product

Arrived in good time easy to order . Quality product.

19 de junho de 2026
logotipo da Radley London

Resposta da Radley London

We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊

Avaliado com 4 de um total de 5 estrelas

fabulous beautiful handbags

fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them

19 de junho de 2026
logotipo da Radley London

Resposta da Radley London

Thank you for your message.

Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.

We currently estimate delivery to take approximately 6–10 working days, excluding weekends.

We sincerely apologise for the delay and appreciate your patience and understanding.

Avaliado com 2 de um total de 5 estrelas

It took 12 days for my sandals to…

It took 12 days for my sandals to arrive . I don’t think that’s good enough.

14 de julho de 2026
logotipo da Radley London

Resposta da Radley London

Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.

Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.

We sincerely apologise for the delay and appreciate your patience and understanding.

Avaliado com 5 de um total de 5 estrelas

I love Radley quality as it is

I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.

18 de junho de 2026
logotipo da Radley London

Resposta da Radley London

Thank you for your review 😊

Avaliado com 5 de um total de 5 estrelas

Sad to see Radley go but still great service from Jo

My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.

15 de julho de 2026
Avaliação não solicitada
logotipo da Radley London

Resposta da Radley London

We appreciate you sharing your positive experience with us😊

Avaliado com 2 de um total de 5 estrelas

State Of My Package When Delivered Was Unacceptable

The quality of the 2 handbags and wallet I had ordered were still of great quality. However, it was over 10 days before I received my order and the box had already been opened. Thankfully, there was no damage and everything was there. I contacted Radley and DPD. I have yet to even receive a response, other than an automated reply. Customer Service just isn't there anymore with Radley since they've gone in to Administration. It's disappointing.

7 de julho de 2026
logotipo da Radley London

Resposta da Radley London

Thank you for your message.

Due to our recent closing down sale, we are currently experiencing a much higher volume of customer enquiries across all Customer Service channels.

We will be in touch as soon as we can and do apologise for the disappointment caused.

Avaliado com 1 de um total de 5 estrelas

Radley pockets

Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously purchased. No zip up internal pocket. Cheap external zip that doesn’t close properly. No proper stitching just painted on edge. Cheap thin leather. Not cheap at £85. So disappointed.

14 de julho de 2026
Avaliação não solicitada
logotipo da Radley London

Resposta da Radley London

Many thanks for you feedback and so sorry to hear this.

We will take your comments on board and do apologise for the disappointment caused.

Avaliado com 5 de um total de 5 estrelas

Dukes Place handbag

Thank you for my beautiful Dukes Place handbag, and purses. They are lovely I am very pleased with all my Radley purchases

18 de junho de 2026
logotipo da Radley London

Resposta da Radley London

We're so happy to hear you love your new Dukes Place handbag and purses!

It's wonderful to know you're pleased with all your purchases 😊

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