This is the 2nd poor review i have posted about this company....we (my wife as a 70th birthday surprise) booked a very expensive trip but i was then sadly hospitalised before our departure...... Ver mais
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Veja o que dizem as avaliações
Charlotte & Alyssa were Amazing to work with!! They were so prompt & knowledgeable to answered all my questions, & there were many! They were so professional & Friendly to assist with customizing t... Ver mais
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I’ve had the pleasure of working with a few different members of the team with rail bookers and each one has been so so helpful. I had a transfer issue with a client tonight and Hillary was so quickly... Ver mais
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Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... Ver mais
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Detalhes da empresa
Escrito pela empresa
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Informações de contato
Fleet Street, EC4A 3DQ, London, Estados Unidos
- www.railbookers.co.uk
4,6
Excelente
728 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointed Customer
this is my third time booking with railbookers my first trip was Switzerland it was an amazing trip however as I was there I was checking my rail tickets and I was missing my last train I was able to contact them and they faxed over my ticket to the hotel with just minuets to spare, my next trip was last year in Canada again a great tip however they included a trip up to a sky resort from Lake Louise however there was no transportation from the hotel to the sky resort so I never got to go, I was about to attempt a walk it was about 2 miles however the hotel said no there are wild animals around and wouldn't recumbent it. my third and most defiantly last trip is coming up in August 2026 to Scotland I booked this trip last year May 2025 because I wanted to get the Harry Potter train first class which they confirmed last year, and just now a month before the trip they told me it was not available so I would be in standard class. this was very upsetting many because im a single traveler they bumped me for a couple I will never know the reason, so this is definitely my last trip with them.
16 de junho de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Harry,
We appreciate you taking the time to share your experience. It's disappointing to hear that, after enjoying your Switzerland vacation in 2018, your more recent experiences have left you feeling let down. While we're sorry your travels didn't unfold as you had hoped, we'd like to provide some additional context.
Regarding your Switzerland trip, we sincerely apologize that one of your rail tickets was inadvertently omitted from your travel documents. Thankfully, the missing ticket was provided before it affected your journey, allowing your travel plans to continue without interruption.
We're also sorry to hear about the transportation challenges you encountered in Canada. While the gondola excursion was included in your itinerary, transportation to and from the attraction was not part of the package. As outlined in the travel documents, some hotels may offer complimentary shuttle service, and guests are encouraged to check with the hotel directly regarding availability. Had we been made aware of the issue while you were traveling, we would have been happy to assist by contacting the hotel to help determine what options were available. Although transportation was outside the scope of your package, we were still pleased to extend a goodwill gesture in recognition of your disappointment.
We also understand your frustration regarding the Jacobite Steam Train on your upcoming Scotland vacation. This season was particularly challenging, as the operator delayed the start of service, resulting in an exceptionally high volume of guests attempting to secure reservations once tickets were released. Our team booked your seats as soon as inventory became available; however, First Class had already sold out. Rather than have you miss this iconic experience altogether, we secured Standard Class seating, adjusted your reservation to reflect the fare difference, and provided an additional goodwill gesture in acknowledgment of your disappointment.
We never want a guest to feel that their concerns have gone unheard. While some aspects of travel are outside of our control, we remain committed to being transparent, finding solutions whenever possible, and supporting our guests every step of the way. We appreciate your feedback, and we will continue using it to improve the experience we provide to future travelers.
Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group
Charlotte & Alyssa were Amazing to work…
Charlotte & Alyssa were Amazing to work with!!
They were so prompt & knowledgeable to answered all my questions, & there were many!
They were so professional & Friendly to assist with customizing the booking.
I would definitely book with them again.
4 de junho de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Kerri,
Creating a seamless and personalized booking experience is what we strive for, and we are delighted to hear that Charlotte and Alyssa delivered exactly that. Their professionalism, friendliness, and attention to detail helped make the planning process easy and enjoyable. We appreciate you taking the time to recognize their efforts and look forward to assisting with your future travel plans.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio was fantastic to work with
I had the pleasure of working with Claudio to create a custom Itinerary for a client. Claudio took the time to understand exactly what my client was looking and helped curate an itinerary that perfectly matched my clients interests and travel style. He offered valuable suggestions and answered all my and my clients questions.
26 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Carol,
We’re thrilled to hear about your positive experience working with Claudio. It’s wonderful to know that he took the time to understand your client’s unique interests and travel style, helping to create a custom itinerary that perfectly matched their expectations. We’re also pleased that his thoughtful recommendations and responsiveness helped answer all of your and your client’s questions along the way. We’ll be sure to share your recognition with Claudio. Thank you for choosing Railbookers, and we look forward to helping you create many more exceptional travel experiences for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I’ve had the pleasure of working with a…
I’ve had the pleasure of working with a few different members of the team with rail bookers and each one has been so so helpful. I had a transfer issue with a client tonight and Hillary was so quickly on the case and sorted this out for me. I look forward to working and making many more bookings with railbookers in the future
26 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Harriet,
Hearing feedback like this means so much to our team. We’re delighted to know that your experiences with Railbookers have been consistently positive and that Hillary was able to provide quick assistance when your client needed support. We truly value your partnership and are excited to continue working together on future travel experiences.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
As an agent
As an agent, Railbookers is my go-to supplier for any custom rail trip I curate for my clients. Their inventory for rail, hotels, and excursions are far superior to others in the industry. My trusted Account Executive, Claudio Marin, truly is a mastermind - there is no trip too small or complex in which he doesn't come out the hero. His timeliness, attention to detail, and overall passion for travel comes through with every itinerary we collaborate on.
20 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Aimee,
We sincerely appreciate your wonderful feedback and your partnership with Railbookers. It’s fantastic to hear that our rail, hotel, and excursion offerings continue to stand out within the industry. Claudio will be especially grateful for your recognition — his dedication to crafting seamless and personalized itineraries is something we value greatly. Thank you for allowing us to be part of creating memorable journeys for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
twice bitten!
This is the 2nd poor review i have posted about this company....we (my wife as a 70th birthday surprise) booked a very expensive trip but i was then sadly hospitalised before our departure...all we wanted to do was postpone but there was zero customer service apart from "please see out T & C's"...i then emailed the CEO's office but nothing!..so 100% loss!
Stop Press..my disappointment was picked up by customer services whose response was highly professional and has restored my faith … thank you
8 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Michael,
Thank you for updating your review. We were sorry to hear about the circumstances surrounding your trip and the disappointment you experienced during such a difficult time.
We appreciate you giving us the opportunity to review your concerns, and we are pleased that our Customer Service team was able to assist and help restore your confidence in us. Thank you as well for your kind words about the support you received.
We wish you all the very best and look forward to assisting you on your upcoming journey.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita Brooks fixed it!
Anita Brooks was able to make a correction to my clients Itinerary that no one has been able to make in several tries over the past six months.
19 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Julie,
Thank you for sharing your experience. We are so pleased to hear that Anita Brooks was able to successfully make the correction to your client’s itinerary after so many previous attempts over the past several months. Anita’s persistence, attention to detail, and dedication to finding a solution are qualities we truly value, and we will be sure to share your kind recognition with her. Thank you again for taking the time to acknowledge her efforts.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita was wonderful
Anita was wonderful, patient, and knowledgable
19 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Greta,
We’re so happy to hear Anita provided such a wonderful experience for you! Her patience, knowledge, and commitment to helping our guests truly make a difference, and we’ll be sure to share your feedback with her. Thank you for taking the time to recognize her efforts!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita is a rockstar
Anita is going the extra mile to fix an issue with my clients booking and I appreciate her honesty, transparency and willingness to find a solution. Part of problem solving is listening and the other half is action and Anita does both really well.
19 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Ashley,
Thank you for taking the time to recognize Anita’s support. We’re very pleased to hear that her transparency, responsiveness, and dedication to resolving your clients’ booking issue made such a positive impression. Listening carefully and following through with action are essential parts of great service, and we’re glad Anita delivered both throughout the process. We truly appreciate your kind feedback.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Fail even before we started
Inquired last week about a trip and worked with them on some customizations for Edinburgh return/departures, responded back Friday afternoon with email requesting a call to book the trip, no reply so I called back the following Monday morning only to find the flash sale over and our discount no longer on offer and management unwilling to honor the deal even though there was no mention of the sale ending on Monday or attempt to return our call before that. VERY poor form; I had my doubts about his company looking at reviews and the slow response to travelers with difficulty, but thought we might see how Railbookers worked in practice, well I guess we got our answer. They couldn't get it right even BEFORE the start.
UPDATE; After an hour I was called and informed Railbookers WOULD honor the discount. All this angst could have been avoided had the company informed me when the sale ended.
18 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Mark,
We are sorry to hear about your frustration regarding the booking process and appreciate you bringing your concerns to our attention. Our records indicate that Peter was in contact regarding your inquiry, and we apologize for any misunderstanding surrounding the timing of the flash sale and the follow-up communication.
While flash sale promotions are subject to specific booking windows, we are pleased that our team was ultimately able to honor the discount for your trip. We understand how important clear communication is during the planning process and appreciate your feedback regarding your experience.
Thank you again for sharing your comments and for giving us the opportunity to address your concerns.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Sean Michael Dodman listened to my…
Sean Michael Dodman listened to my concerns (on behalf of my clients) and fixed the issues. His willingness to solve the problem to a satisfactory resolution and his warmth and humor though the process was greatly appreciated.
14 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello JA,
Hearing about experiences like yours is incredibly rewarding for our team. We are delighted to hear that Sean Michael Dodman listened carefully to your concerns and worked to resolve the issues for your clients in a positive and professional manner. His commitment to customer care, along with his warmth and humor throughout the process, is exactly the experience we strive to provide.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio Marin is awesome to work with!!
So excited to just have booked the London, Edinburgh and Dublin trip for May of 2027. Claudio was amazing to work with! He was interested in putting together an amazing retirement trip for me. He helped us to trim the costs a bit with great hotel options and tour options. Definitely would love to work with Claudio again. Very warm and personable!! 5-star service!!
12 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Tina,
Thank you for sharing your experience with us. We’re so pleased to hear Claudio provided warm, attentive, and personalized service while helping plan your London, Edinburgh, and Dublin getaway. Retirement trips deserve to be truly special, and we’re glad he was able to tailor everything to your vision while helping manage costs along the way. Your thoughtful words mean a great deal to our team, and we look forward to assisting with your future travels.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I want to recognize Sarah Hays from Railbookers In Travel Team
I want to recognize Sarah Hays from the Railbookers in travel team for her awesome customer service. She assisted me with a situation while my clients were currently traveling, and her response was exactly what I needed. She didn't just offer advice; she provided a quick solution and stayed on top of it until the end. It's so reassuring to know that Railbookers has experts like Sarah who can step in and handle real-time travel issues with such professionalism and speed. Thank you, Sarah, for your fantastic support!
8 de maio de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Kim,
We truly appreciate you taking the time to recognize Sarah! Providing reliable support during active travel is incredibly important to us, and we’re so glad Sarah was able to step in quickly with a solution and see everything through to the end. Your feedback means a lot, and we’re proud to have dedicated experts like Sarah on our team. Thank you for your kind words and continued trust in Railbookers!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Railbookers disappointing
We booked a multi-city European trip through Railbookers that included Dublin, Belfast, Glasgow, Fort William, Inverness, Edinburgh, London, and Paris. Unfortunately, the experience was very disappointing and did not reflect the premium price we paid.
Several major parts of the itinerary were cancelled or mishandled. The Jacobite train was cancelled and refunded, which we understand can happen. However, our London package advertised as Tower of London + Thames River Cruise + Changing of the Guard ended up being only the Tower of London, with the other portions cancelled. We have still not received a refund.
The biggest disappointment was in Paris. We booked a Normandy day tour, which we considered one of the highlights of the trip. No one was present at the pickup location provided in our documents, so we missed the excursion entirely. We contacted support, but no refund has been issued.
The hotels selected were basic budget accommodations, which was surprising given the total price of the trip. We also found parts of the travel packet unclear and inadequate, especially instructions for changing from bus to train in Ayr, Scotland.
Overall, we feel the trip was overpriced for the value delivered. There were too many problems, poor communication, missing excursions, and disappointing accommodations. Based on our experience, we would not use Railbookers again.
18 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Larry,
We are very sorry to hear that your recent Railbookers journey fell short of expectations and appreciate you bringing these concerns to our attention. We understand how impactful these missed experiences can be, particularly when they are highlights of a trip. Additionally, we regret that the accommodations and travel instructions did not meet your expectations, as we aim to provide clear guidance and comfortable stays throughout our packages. This is not the level of service we aim to provide, and we take your feedback seriously. Please feel free to reach out directly at 1-800-268-7252 or socialmediasupport@railbookers.com with the reservation number and it would be our pleasure to review your inquiry in detail.
Dana Miley
Service Recovery Specialist
Railbookers Group
Kelli is Awesome!!
I spoke with Kelli and was very helpful and attentive.
She was a pleasure to work with and look forward to working with her again.
15 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Teresa,
It’s wonderful to hear about your positive experience with Kelli. We’re so glad she was helpful, attentive, and a pleasure to work with. We will be sure to share your kind words with her, and we look forward to assisting you again in the future.
Dana Miley
Service Recovery Specialist
Railbookers Group
Terrible company with lack of…
Terrible company with lack of communication between them and their contractors and us. Missed tour . Also they never notified us of train difficulties
15 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Carlos,
We’re so sorry to hear about your experience and the frustration this caused. Missing a tour due to a communication issue is incredibly disappointing, and we completely understand how upsetting that must have been.
While occasional last-minute changes from our partners can happen, our goal is always to make sure our guests are clearly informed and supported throughout their journey. We sincerely apologize that this did not happen here, and for the gap in communication that left you without the information you needed in time.
We work closely with our vendors and encourage direct updates to guests whenever possible, but we ultimately take responsibility for ensuring you receive timely and accurate information. Please know that your feedback is being taken seriously, and we are reviewing this internally to prevent this from happening again in the future.
Dana Miley
Service Recovery Specialist
Railbookers Group
Johnathan Gorrie is great!
Johnathan Gorrie was the most helpful of the three people I spoke with previously. I will definitely use him for the future. He found one mistake and made a better correction for us.
13 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello DeEtte,
It means a lot to hear such positive feedback about your experience. We’re delighted that Johnathan stood out and was able to resolve the issue while improving your plans. We look forward to helping you with your future travel needs.
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio was phenomenal and understood…
Claudio was phenomenal and understood what my client wanted. Claudio listened to what my client wanted and provided excellent customer service. His professionalism was second to none. I would highly recommend Railbookers. I will be using Claudio for any future enquiries.
10 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Arline,
We are delighted to learn that Claudio made such a positive impression. Providing personalized service and understanding each client’s unique needs is so important to us, and it is wonderful to know he delivered on that promise. Thank you for your recommendation, and we look forward to working with you again soon.
Dana Miley
Service Recovery Specialist
Railbookers Group
Raymond was fantastic to work with
Raymond was fantastic to work with! He helped me rework a quote for a client and found a hotel in a city centre that just made sense for my client and her family to maximize their trip. He was patient, answered every question that I had (as well as my client!) Thank you Raymond!
11 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Julie,
We are so pleased to hear how fantastic your experience was working with Raymond! It’s wonderful to know he was able to thoughtfully rework the quote and find the perfect hotel to enhance your client’s trip. His patience and dedication to answering every question truly reflect the level of service we strive to provide. We will be sure to share your kind words with him!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Exemplary Service
Raymond was outstanding to work with. He was beyond knowledgeable and never wavered a bit when I gave him a challenge. I felt taken care of the entire way!
10 de abril de 2026
Avaliação não solicitada
Resposta da Railbookers
Hello Jody,
We love hearing about experiences like yours! It’s fantastic to know Raymond provided such knowledgeable and reliable support, even when faced with challenges. We’re grateful you felt cared for throughout, and we’ll be sure your feedback is shared with him.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
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