Rapid Paints have been very quick and very professional with their services by providing me with the exact color matching body work spray paint for my car. Their Volkswagen LR7H Indium Grey Basecoat s... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I had never sprayed a car before so was a little wary of tackling my rear bumper scratches. The BMW A83 silver I ordered (with primer and lacquer = 3 spray cans) came quickly and was well packed... Ver mais
A empresa respondeu
Not a great experience, sent me the wrong colour paint! Asked for yellow and I got red, but then proceeded to not send me the correct paint until the wrong one was returned and received by rapid paint... Ver mais
A empresa respondeu
I haven't painted a car for nearly 30 yrs, i worked for a ford main dealer, and we used one of the best paints that money could buy, mop spies hecker. My little project was some alloy wheels, i forg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supply the trade and public with thousands of automotive, commercial and industrial refinishing products.
Informações de contato
Reino Unido
- www.rapidpaints.co.uk
4,3
Excelente
241 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 61% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrendous customer service
Some of the worst and most incompetent customer service imaginable.
Received some incorrect products, it happens. However it took me nearly 2 months to convince them they had sent me the incorrect product for them only to cease communication after saying they'd sort a resolution.
Doesn't help they don't have a phone line.
6 de junho de 2024
Avaliação não solicitada
terrible service
Ordered just last week and just arrived a few days ago, they sent the wrong item out to me, emailed various times with no response back, waste of money terrible service
26 de julho de 2024
Avaliação não solicitada
Good product and good price and fast…
Good product and good price and fast delivery can’t fault them
4 de julho de 2024
Avaliação não solicitada
Terrible company to deal with and…
Terrible company to deal with and terrible communication. My recommendation is to order somewhere else.
2 de julho de 2024
Avaliação não solicitada
Good for my small touch ups
I ordered my cars colour and it arrived quicker than expected. I had no issue using the spray can, it went on fine and has covered an area well.
I will be getting the whole bonnet professionally resprayed as I am no pro, but to cover the peeling areas needed, its worked well.
22 de junho de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Great to hear you had a good experience with our products. Thank you for leaving your feedback here on TrustPilot!
it's a total scam
it's a total scam, don't waste your time and money with them. on govuk, the company was closed in 2018. the paint did not come
27 de junho de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Good Afternoon,
Here at Rapid Paints we are still fully established and trading to this day. I believe you have accidentally obtained some incorrect information. We kindly ask that you update your review. The company that closed in 2018 must be a different company with a similar trading name. If you would like to contact us please contact our support team info@rapidpaints.co.uk
Many Thanks
The Rapid Paints Team
Problem solved quickly
Ordering was very easy. Got damaged in transit. I had problems trying the chat app but emailed the company they replied quickly and sent the replacement thinner etc that had fallen out. Really good service will use again. Paint was good too. 👍
1 de junho de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
We apologize for the inconvenience caused with the parcel lost in transit, I am glad our customer services team was able to resolve this quickly for you. Thank you for leaving feedback here on Trust Pilot.
Not so Rapid Paints
Ordered Paint with Next day delivery. 2 days later I contact the company and this is the response "Our courier has advised that your parcel was returned to their depot as it is bigger than expected. They will repack the items and will be delivered asap" "I sincerely ask apologies for the delays but this is out of our control and we aren't aware that our courier has updated restrictions on the size of the parcel".
Paint received this morning, thanks
13 de junho de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Good Morning, sorry to hear you did not have a good experience with our parcel delivery service. We apologise for the inconvenience this has caused. Unfortunately our courier did not notify us of new parcel size restrictions and this was the first parcel sent out over the new size restriction. As advised your parcel was repacked at the distribution centre and posted back out to you. If you paid for next day delivery please contact our customer services team who will be happy to refund this for you.
2K paint and activator
Purchased 2K paint and activator for my car (code 300 BMW Alpine White).
Rapid Paints are the first company to get the colour and shade correct. Definitely will purchase again.
Thanks.
11 de junho de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for sharing your feedback.
Order 26162 not been received
Order 26162 not been received!
Has been delivered to wrong place with no photo to help find it. All they respond is “open a PayPal case and we will respond” but I didn’t pay with PayPal! Such an unprofessional company! Absolutely terrible service! I want my money refunded!
24 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Hi, thank you for bringing this to our attention. I have spoken with our Customer Services team, unfortunately there was some confusion with the payment method related to your order, our apologies for this confusion. We can see you paid via Card. Your order was delivered on the 23rd of May at 4:41PM by Evri. I have just checked for you now and a proof of delivery photo is available on your Evri tracking link which we emailed to you the other day.
Many Thanks
Rapid Paints
Resposta da Rapid Paints UK
Great to hear you were happy with our service!
Ex paint refinnisher
Purchased an aerosol to paint a car front wing, excellent colour match, fast shipping, would recommend this company.
7 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for leaving your feedback.
Right colour provided quickly.
Rapid paints provided me with the correct colour spray cans for an obsolete Vauxhall colour (Spectral Blue). The customer service team advised me how to order a 'custom colour' using the code via their web site. I had provided the colour code to another provider previously, but this resulted in the wrong colour being provided. I asked Rapid Paints for spay cans with the same code and they got it spot on. They also sent the paint very quickly, allowing me to continue my restoration job.
I have used Rapid Paints previously, to provide a current Citroen colour. That was also spot on, so I will not waste time and money going elsewhere in future.
1 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Great to hear we have another happy customer! Thank you for leaving feedback here on TrustPilot :)
Very Happy
I'm very happy with my purchase and the service provided. Thank you!
20 de abril de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for leaving this TrustPilot review.
Great service and great value
Great service and a very impressive product.
Excellent colour match plus a really good spray pattern.
21 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Very happy to hear we were able to provide you with an excellent colour match.
Mercedes mars red 590
good quality paints,customer service excellent also.
7 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for appraising our Customer Services department. All the best from the Rapid Paints team.
Fantastic service 👍
Well what can I say ?
I’ve used this company many time for paint chip repair jobs on my motorcycles cars & vans. The colour is a perfect match every time. Thanks 👍
21 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for leaving us feedback!
Only place I could source an old honda…
Only place I could source an old honda paint code, got touch-up and a rattle can of what I needed 10/10
21 de maio de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for sharing your experience with our products. Many thanks the Rapid Paints team.
No communication and didn’t send product
Ordered paint payed extra for next day delivery didn’t turn up even on evri it said they are still waiting on the parcel so the never shipped it messaged them on there website live chat spoke to someone said she will look into it and she will get back to me shortly waited 30 minutes nothing so I emailed them and explained what happened again no response 5 hours later nothing no response so I bought from somewhere else messaged them for a refund again no response had to go through PayPal to get my money back AVOID THIS COMPANY
25 de abril de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
We are sorry to hear you did not have a good experience with us. Your order was collected from our warehouse and scanned into the collection van on the 23rd of April at 13:03 however Evri did not deliver until the 8th of May at 12:35. This is a very rare occurrence of a parcel being delivered late, 97% of our orders are delivered on-time. My expectation is that this parcel was lost and then found. I can see that our customer services team has refunded your order, I am happy to see we arrived at this decision. Kind Regards the Rapid Paints team.
Would use again
Ordered from this company before, again fast service and perfect colour match!
16 de abril de 2024
Avaliação não solicitada
Resposta da Rapid Paints UK
Great to see another happy customer. Thank you for leaving your feedback.
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