Rapid Paints have been very quick and very professional with their services by providing me with the exact color matching body work spray paint for my car. Their Volkswagen LR7H Indium Grey Basecoat s... Ver mais
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Veja o que dizem as avaliações
I had never sprayed a car before so was a little wary of tackling my rear bumper scratches. The BMW A83 silver I ordered (with primer and lacquer = 3 spray cans) came quickly and was well packed... Ver mais
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Not a great experience, sent me the wrong colour paint! Asked for yellow and I got red, but then proceeded to not send me the correct paint until the wrong one was returned and received by rapid paint... Ver mais
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I haven't painted a car for nearly 30 yrs, i worked for a ford main dealer, and we used one of the best paints that money could buy, mop spies hecker. My little project was some alloy wheels, i forg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We supply the trade and public with thousands of automotive, commercial and industrial refinishing products.
Informações de contato
Reino Unido
- www.rapidpaints.co.uk
4,3
Excelente
241 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 61% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful advice and great service.
They provided excellent advice before my purchase. The order was turned around quickly a delived rapidly.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
We are glad to have helped ! :)
I haven't painted a car for nearly 30…
I haven't painted a car for nearly 30 yrs, i worked for a ford main dealer, and we used one of the best paints that money could buy, mop spies hecker.
My little project was some alloy wheels, i forgot how unforgiving silver basecoat is, in prep work, the paint that I used from, rapid paints, helped me out, it covered a lot of my mistakes, I did get a few runs in the lacquer, but I put that down to me, plus it was a bit cold, at the time, good paint, would use again.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for leaving a review!
Great product and amazingly fast…
Great product and amazingly fast service, especially when you need something in a hurry, highly recommend Rapid Paints.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Glad to hear you were impressed by our fast service :)
Rapid delivery and great product
Rapid delivery and great product, always buy drone here
30 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Many thanks for taking the time to leave a review for us here on TrustPilot !
Rapid is the name
Rapid is the name - rapid is the result!
Great speed of delivery and good matching paint/laquer
20 de outubro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Many thanks for your review :)
Not so rapid paint
Not a great experience, sent me the wrong colour paint! Asked for yellow and I got red, but then proceeded to not send me the correct paint until the wrong one was returned and received by rapid paints, and when I did get the right paint the can was battered and leaking, I lost 2 weeks of work progress because of this. Never again
20 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
We’re sorry to hear that you haven’t had a positive experience ordering from us. Please contact our Customer Services team so we can investigate the matter further. We’re confident that we’ll be able to work with you to find a suitable solution.
No pun intended but it does exactly…
No pun intended but it does exactly what it says on the tin. OK, pun fully intended.
I ordered a mixed colour and whoosh, it was here the following morning.
The paint was excellent too. And the price was reasonable.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for your review, this is much appreciated!
Volkswagen LR7H Indium Grey Basecoat
Rapid Paints have been very quick and very professional with their services by providing me with the exact color matching body work spray paint for my car. Their Volkswagen LR7H Indium Grey Basecoat spray paint was the closest color match to my car I have ever seen. Even professional body work shops can’t match that job so a big well done to Rapid Paints there. Highly recommend checking Rapid Paints out. Best way forwards.
23 de junho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Many thanks for your kind words, glad to hear you had a positive experience with us !
No refund of payment for goods not able to supply but paid for
In August I ordered some paint for my Honda Jazz but they were unable to match the paint with my car. I thanked them for their help and requested a refund of £37.78 being the amount paid . I have sent two reminders but so far no refund has been made.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Dear Customer,
We sincerely apologise for the delay in processing your refund and for the inconvenience this has caused.
Unfortunately, the paint information / vehicle registration number provided did not return a match in our system. We reached out to you by email to request some additional information but did not receive a response. This contributed to the delay in resolving your order and processing your refund.
However, we recognise that we should have followed this up with you to ensure the matter was resolved promptly, either by finding a suitable paint match or by processing your refund in a timely manner. We apologise that we fell short of the service you should expect from us.
We can confirm that your refund of £37.78 has now been processed.
Thank you for your patience, and please accept our sincere apologies for the frustration and inconvenience caused.
Kind regards,
The Rapid Paints Team
Prices and delivery good but wrong colour
Rapid Paints prices are pretty good and delivery was fairly quick. However, the colour was a bit out. My vehicle was a glacier white and I provided colour code from vehicle ID plate. But the colour was an off white with a hint of grey. Campany didn't seem too keen in rectifying
14 de setembro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Hello,
Thank you for your feedback. We’re pleased to hear that you were happy with our prices and delivery service, although we’re sorry that the colour did not meet your expectations.
We understand how disappointing it can be when a colour does not appear to match your vehicle as expected, particularly when the colour code has been taken directly from the vehicle identification plate.
Automotive paint colours can sometimes vary due to factors such as vehicle age, fading, previous repairs and manufacturer variations. While we use the colour code provided to formulate the paint, this does not always guarantee a perfect match to the vehicle’s current finish.
We’re sorry if you felt that we were reluctant to help resolve the issue, as customer satisfaction is important to us. We would welcome the opportunity to look into your order and discuss the concerns you experienced.
Please contact us at info@centralpaints.co.uk with your order details so our team can review the matter further.
Kind regards,
The Rapid Paints Team
Terrible
Terrible, and deceptive shipping practices,.
I am highly disappointed with this company.
A flaw in their website's selection system resulted in me receiving the wrong hardener, which is now completely wasted because customer service flatly refused to offer an exchange.
To make matters worse, I placed three separate orders and paid for next-day delivery three times. Instead of honoring this, they crammed everything into a single package to pocket the extra shipping profit. They easily could have used those funds to resolve their system mistake by exchanging my item for the "Fast" hardener, but they showed zero flexibility or common sense.
I also have serious doubts about the accuracy of the base coat color. I am currently testing it on a sample surface, but I fear this entire experience has been a waste of both time and money. I will never use this arrogant company again.
Also,
Paint Strainers Filters 190 Micron Fast Mover.. advertised as cming in a box but instead it was taped together to save space in the shiping box.
Product Code
SKU: S20828S
The hardner I selected:
Product Code:
SKU: 2KCGA-5
what a joke.
22 de setembro de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Hello,
We’re sorry to hear that you’re disappointed with your experience and appreciate you taking the time to share your feedback.
Regarding the hardener, we understand your frustration. However, we have to ensure that products are supplied in accordance with the selection made when an order is placed. If there was an issue with the website’s selection system, we would certainly want to investigate this further so we can establish what happened.
Regarding the delivery charges, your orders were combined into one parcel for dispatch. This was done to consolidate the shipments, rather than with any intention of misleading you. We appreciate that you placed three separate orders and understand your concerns about the delivery service provided.
With regard to the paint strainers, we’re sorry that the packaging did not meet your expectations. We will review how this product is presented on our website to ensure the description accurately reflects what customers can expect to receive.
We also understand your concerns about the basecoat colour and hope your testing confirms that it meets your requirements.
We take customer feedback seriously and are sorry that your experience has fallen short of your expectations. We would welcome the opportunity to review the issues you’ve raised and investigate the website selection process further. Please contact us at info@centralpaints.co.uk with your order details so we can look into this properly.
Kind regards,
Customer Services Team
Rapid Paints
Avoid this company. Customer service is not a strong point.
Having purchased paint with a as advertised standard hardner and yet sent a Fast Hardener. After many conversations they say error on website and will be amnended. Will not give refund or exchange as paint made up. Any decent company would honour there error but not these. Definitely wont use again.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Hello,
We’re sorry to hear that you’re unhappy with your experience and appreciate you bringing this matter to our attention.
We understand your frustration regarding the hardener supplied and the discrepancy between the website description and the product received. We acknowledge that where a website listing is incorrect, this can understandably lead to disappointment, and we take these matters seriously.
As the paint was mixed specifically to order, this does affect the options available for returns or exchanges. However, we recognise the importance of ensuring our product descriptions are accurate and have taken your feedback on board regarding the website listing.
We’re sorry that the outcome of our conversations has left you feeling disappointed. This is not the impression we want to leave with our customers, and we will use your feedback to review both our website information and how we handle similar situations in the future.
Please contact us at info@centralpaints.co.uk with your order details if you would like us to review the matter further.
Kind regards,
Customer Services Team
Rapid Paints
VAT SCAMMERS
WOW, IT HAS TAKEN SINCE 20TH AUGUST TILL 11TH OCTOBER FOR THIS COMPANY TO RESPOND ONLY DUE TO THE REVIEW. THEY HAVE IGNORED ALL EMAILS SENT.
NOT VERY PROFESSIONAL.
This company is a VAT scammer.
They charge you VAT and never send you the VAT receipt and ignore all communications once they have your money.
AVOID AVOID AVOID
31 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Hello,
We’re sorry to hear that you’ve had this impression of our business. However, we would like to clarify our VAT receipt process to avoid any misunderstanding.
We do provide VAT receipts, which customers can request by emailing our customer service team. We have also recently introduced an improved system whereby a PDF VAT receipt is automatically emailed to the customer after placing an order. Additionally, customers can download their PDF receipt directly from the order confirmation thank-you page for easier access.
We take our customers’ concerns seriously and certainly do not want anyone to feel that their requests have been ignored. If you have not received your VAT receipt, please check your inbox and junk folder. Alternatively, contact us at info@centralpaints.co.uk with your order details, and we will be happy to assist.
We hope this clarifies our process and reassures customers that we are committed to providing a transparent and professional service.
Kind regards,
Customer Services Team
Rapid Paints
sent me two areasols of the wrong…
sent me two areasols of the wrong paint...said they were gonna sort it..but after many chats through live chat they decided to ignore me....they seem to do this to alot of customers...
15 de agosto de 2026
Avaliação não solicitada
Ignored , fobbed off and left out of pocket
If you want a paint supplier that gets your order wrong, is impossible to contact, ignores your emails, and then tells you you’re outside the returns policy when you finally get a response, Rapid Paints is the place to go.
To be fair, I didn’t inspect the paint for almost a year because my project was delayed. However, I’ve been using various paint suppliers for over 15 years and know exactly how to store paint correctly. It’s perfectly normal for paint to settle over time, and a thorough mechanical mix should bring it back to its original consistency and colour.
That wasn’t the case here. I ordered a green paint, but after mechanically mixing it, I was surprised to find the colour looked far more like Nardo Grey. In my opinion, it was clearly mixed incorrectly.
I contacted Rapid Paints and, on multiple occasions, offered to return the paint so they could inspect it themselves. Every single request was ignored. When they eventually responded, rather than investigating the issue or accepting my offer to return the product, they simply hid behind their returns policy.
I only wish I’d read the reviews before ordering, as my experience appears to reflect many of the concerns others have raised. Based on my experience, if you value quality products and customer service that actually supports you when something goes wrong, I’d strongly recommend looking elsewhere.
29 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We appreciate that your project was delayed and understand your comments regarding the storage and mixing of paint. However, as you mention, the product was not inspected or reported until almost a year after delivery. Unfortunately, after such a significant period of time, we are unable to determine whether any issue originated during manufacture, storage, or from other factors outside of our control.
Our returns and quality inspection procedures are in place to ensure that any potential issues are investigated promptly while the product's condition can still be reliably assessed. As the paint was reported well outside this timeframe, we were unable to accept it for inspection or replacement.
We're sorry if our communication did not meet your expectations. We always aim to respond to customer enquiries as quickly as possible, and we'll review your comments internally to see where we can improve.
We value all customer feedback and remain committed to supplying quality products alongside clear and fair after-sales support.
The lacquer I used completely ruined…
The lacquer I used completely ruined all of my primer and paint. It was dusty and nothing like the product description. I contacted customer support to request assistance and a return, but unfortunately, I never received any response or suggestions.
25 de junho de 2026
Avaliação não solicitada
Completely wrong colour, no help from support.
An aerosol can of Fiats Giallo 509 was ordered and paid for, direct from the company. Gallio 509 is a bright yellow but when I sprayed a test piece from the can, it was beige. Not a shade or two different but a country mile wrong. There was a second identifying sticker placed over the original sticker on the can and I suspect the first sticker was a different colour. I complained and furnished Rapid Paints with images of the test piece, the car paintwork and the manufacturers paint code plate. It took days to get a response, the so called chat line wasn't working and subsequent emails from them bore no name of a person taking responsibility, just Rapid Paints. They have, eventually out of good faith (what a joke, not an ounce of good faith) deigned to reimburse the paint part of the order but, if I want the lacquer that was ordered with it returned, it would be at my own expense. This is about as far from good service as you could get, faceless emails quoting their T's and C's without managing their own incompetence in favour of a customer. They did offer a "sincere apology" (another joke, just words !) Sometimes a company can be judged by how quickly or well they manage their mistake. Rapid Paints, you failed miserably. Don't trust a purchase from Rapid Paints.
UPDATE 11 days after refund promised - NO REFUND RECEIVED. What a useless bunch!
16 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration.
We can confirm that your refund has now been processed. Depending on your payment provider, it can take several working days for the funds to appear in your account, and we appreciate your patience while this is completed.
We sincerely apologise that the colour you received did not meet your expectations and that our communication did not provide the level of service you expected. We recognise that delays in responding only added to your disappointment.
We are sorry that we were unable to restore your confidence in our service and thank you for bringing these issues to our attention.
The paint is good quality
The paint matched perfectly and the clear coat was very good to spray and of good quality. I would definitely buy these products from them again. Thanks John
2 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Thank you for leaving a review here on TrustPilot!
Excellent product
Excellent product, fast and reliable service.
Thanks
5 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Paints UK
Many thanks for your kind words :)
Great paint supplier, will buy from them again!
After planning on spraying multiple panels on my car I was looking for somewhere that sells paint at an affordable price, after choosing rapid paints I found that my projects were actually doable. I am a novice when it comes to spraying but I have gotten good results from them and will definitely be buying from them again. Many of my orders came within 2 - 3 days, depending on what time I order it. I'll just try to order more than enough paint on my next order 😂
18 de junho de 2026
Avaliação não solicitada
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