Recliner Collection Avaliações 

371
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service and quick delivery the guy on the phone Lee went above and beyond to sort our recliner chair out as we had to change it.Which they did and issued the refund from the difference immed... Ver mais

Avaliado com 5 de um total de 5 estrelas

I opted for curb side next day delivery as I needed the chair right away. It arrived exactly when I was told it would , well packaged and easy to assemble. Excellent service, very polite reps on the p... Ver mais

Avaliado com 4 de um total de 5 estrelas

Our recliner chairs arrived, we unpacked both chairs, put them together with the foot stools. (Must say it was very easy). Chairs are very comfortable especially when putting your feet up on the lovel... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant company. Excellent advise and cheerful customer service. Phoned first, then ordered on line for ease of VAT relief form. Confirmed 2 man white gloves delivery following week. Then delivered... Ver mais

Detalhes da empresa


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

371 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(371)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great company to deal with

The recliner chair we ordered came on time and was assembled within minutes. It is very comfortable and is everything as advertised. The company kept us up to date with order very professionally. Very pleased with service provided. Would highly recommend.

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

I am over the moon with my new…

I am over the moon with my new Shelborne leather recliner. It looks fantastic and so so comfortable 😁 it is made to a high standard and lives up completely to the online descriptions I read before buying. From ordering through to delivery everything was seamless 👌👏

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant. Bought a leather reciner/riser. It was a lot of money do I was apprehensive about buying on line. Had a phone call the day after buying it. Delivery was on the day they said. The chair is gorgeous. Very very pleased

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

The service I received was amazing

The service I received was amazing.

The chair itself is amazing and ordering was so easy, the staff were very pleasant and helpful.

The delivery was good, but due to the nature of the product being sold, they are / could well be, dealing with elderly or chronically ill people, taking delivery.
There would be three improvements to be made.

One -
They could be in less of a hurry.
My Father took delivery and is still active and good health, with Advanced Prostate Cancer, but still felt rushed, and like it was a whirlwind of a delivery.

Two -
The Delivery tracker could give a map, to indicate where they are, as it only said 5th delivery, however, we didn't have a starting point, non did it count down, so I couldn't be there.

Three -
On the chair controller, the writing is so small and is written in Blue on a Green background, so makes it incredibly difficult for any age to read, and again given the nature of who the chair is designed for, I would have thought this would be clearly marked.

26 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Leather Lift Recliner in Tan

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10 day 2 man delivery, the delivery was within 10 days and the men arrived early in the morning and quickly assembled the chair. Because I was not able to visit a showroom I was allowed to test the item before accepting it. I appreciated that because the men were on a tight timescale. The chair does match my existing suite and works well, its comfortable and the heating is very nice. Im not sold on the massaging but it may grow on me. One downside is that this chair does require 1 metre of space behind it to fully recline.

11 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Delighted with my chair

Delighted with my chair. Great communication from the very beginning with the two gentlemen who delivered and set up the chair for me were very helpful, polite and on time. The chair is very comfortable and easy to use. I am delighted with the whole experience and would definitely recommend the chair and Company to my friends and family.

11 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent chair,Great Quality with a…

Excellent chair,Great Quality with a very very Good price.The Service was 1st class , the delivery a few days that was brilliant and your Couriers absolutely Exceptional they could Not be any more helpful than they were .A very well recommended Company .

5 de agosto de 2025
Avaliado com 3 de um total de 5 estrelas

Comfortable enough

Comfortable enough but remotes available are not that clear.Very disappointed that there is no instrution manual available, would have thought twice asbout purchasing.We'll see how long it lasts.

29 de julho de 2025
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Resposta da Recliner Collection

Dear John,

Thanks for taking the time to write a review. I am pleased to hear you're happy with the chair, but sorry to hear you are not happy with the remote control or the fact that the chair doesn't have an instruction manual.


I have just called and left a voicemail for you. The chair is very straightforward to use, as is the remote, but if you are having difficulty, we are open 7 days a week from 08.30 until 18.00 to answer any questions or queries you may have or give you guidance on how to operate the chair.

Feel free to call me on 01273 917336

Many Thanks
Lee
Customer Service Manager
Recliner Collection

Avaliado com 5 de um total de 5 estrelas

excellent customer service

excellent customer service, helpful when choosing chair, then very good regarding updates re delivery. we did have an issue with chair being damaged on arrival, presumably damaged in transit. Called to advise of issue, and matter was resolved within minutes. would definitely recommend.

29 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delivery by two people we did not have to do anything

We ordered our two now chairs without any hassle no salesmen involved they were delivered as promised by two man crew who put them together and instructed on their use.
We are very happy with the chairs they are comfortable and make life a little easier also the massage and heat options are good for the Arthritis.

15 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Manufacturing error

Hi Lee,

Thanks for your reply on my review. You have offered a refund on the bases that I arrange delivery back to yourself at my own expense. This is unfair as there is a manufacturing error with the product, as explained the buttons on the recliner chair have been programmed incorrectly. The button that should recline the chair in actual fact rises it and vice versa.

22 de junho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Company informed me immediately after…

Company informed me immediately after purchase with a thank you and delivery times 5-10 working days chair was delivered on the 10th working day a bit disappointed it took so long as it was needed badly only only wish there was a means of paying extra to have chair delivered quicker. Delivery was free in all fairness chair functions well thank you.

30 de junho de 2025
Avaliado com 4 de um total de 5 estrelas

Excellent communications but no operating instructions

Everything went extremely well, excellent communications from Recliner Collection to Courier who delivered and installed the chair. Could not wish for better communications. The reason I have only given a 4 star is that the chair did not come with any instructions on how to operate especially in relation to the massager and heater

25 de junho de 2025

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