Redrow Avaliações 9.492

Worst company to deal with, ignore major faults and try and hide issues across the whole site. Do not take any responsibility and are in denial on how bad they are.Management are aware and when they are not tying people up in NDA they try to bully you.
Reposted as they had it removed…
Since this review many other houses have had issues ignored and parts of the builds are not to building regs. Disgusting

We recently purchased our home (The Hampstead)at Kensington Gate in Worcester with Redrow Homes, and the whole experience has been excellent from start to finish.

A huge thank you to Donna, Julie, and Rosanna for all their hard work – they were incredibly helpful throughout and made the process feel smooth and stress-free. Donna in particular kept us fully informed every step of the way, which we really appreciated.

The aftercare has also been fantastic, which makes such a difference once you’ve moved in. We’re absolutely delighted with our new home – it’s a beautiful house on a lovely estate.

We would thoroughly recommend Redrow Homes at Kensington Gate. A truly fantastic team!

I visited the Leestone Chase development this week & the lovely Suzi, in the marketing suite, couldn't have been more helpful. She gave me a complete overview of the development & showed me one of the beautifully fitted showhomes. She also shared her extensive knowledge of nearby Redrow developments, that may also be of interest. I'm still searching but would have confidence in dealing with Redrow.

Redrow - Worcester Royal gardens.
sales staff excellent!
special mention to Donna, wonderful experience from start to completion.

Hello Trustpilot,

I spend myself my kind time writing here from my honest. If you are looking for an house. Please hear from my experiences I had with Redrow.

I am still going through my first time buying an house. I had made connections with Lyndsay and Emily, two Redrow staffs in Centurion Fields's shop for about four months counting, we all made noble conversationalist during my research on brand new houses. Giving me many proper answers and details with prove in all spider diagrams and flow charts that makes myself worth trusting Redrow. All show homes and on the tour to realistic Redrow are what I expect.

At the behind the scene. Lyndsay and Emily are both kind people to speak to. They offered a hot and cold drinks and we did all have plenty of wonderful chatting about fictional characters and imagine worlds we do fancy to live in. Overall I do enjoy speaking to Emily and Lyndsay in both yin and yang (formal and informal) talking skills and I always look forward to our appointment and on the tour to new home in Redrow.

After visiting to other construction companies nearby, social media and rumours. I am still in the middle of the long road buying my first noble home, where is living in the edge of stunning phenomenon houses, and I remain to work hard for my dreams.

I do believe Redrow is the best construction company in Yorkshire and United Kingdom.

Yours sincerely,
Spencer Wolf.

The guys were reliable and professional and got the job done with no disruption to my daily life

Moved into a Redrow new build in September and unfortunately had a very poor experience when a serious issue arose.

A serious issue arose, causing significant internal water damage and requiring large parts of the house to be stripped and refitted. Redrow have since acknowledged that we were not provided with the necessary information at handover to prevent this — something that would have avoided the damage entirely.

Despite this, the situation has been handled extremely poorly. The works have been slow, uncoordinated and frustrating to manage, with contractors not being booked properly, long gaps between visits, and no clear plan to resolve everything efficiently. What should have been treated as a serious issue has instead been approached as a “gesture of goodwill”, which is not acceptable given the circumstances.

We are still dealing with outstanding issues weeks later, with basic items left unresolved and timelines pushed out unnecessarily. This has taken a significant amount of time to manage personally, which should not be the case.

The house itself has also had multiple snagging issues, and the overall quality of workmanship and aftercare has fallen well below expectations.

For a developer of this size, you expect accountability, organisation and professionalism when things go wrong — unfortunately that has not been our experience.

I will now be submitting a formal complaint and, escalating the matter through NHBC to seek resolution. Would strongly advise others to be cautious and ensure everything is thoroughly checked and documented before moving in.

We purchased and moved into our new Redrow home in Saxonbrook, Devon, in January 2026.

Unfortunately, both the external and internal finishing of the property were to a hugely disappointing standard. Within a week of receiving the keys, we submitted a snagging list comprising approximately 110 items. These ranged from serious issues—such as lack of hot water, damp, and structural damage—to more minor decorative concerns.

Over the past two months, only around 18 of these items have been addressed. Of those, 6 have either been completed to an unsatisfactory standard or, in some cases, the issues have worsened.

We were informed two weeks ago that the entire house would be redecorated; however, no one attended and no further communication was provided.

In addition, the site agent advised that the front door—cracked along the frame—would require replacement. Despite this, Redrow instead sent a contractor to carry out a cosmetic repair. We are now being told the door will not be replaced, even though it does not close properly.

We currently have no idea when these issues will be resolved and have no confidence in the people dealing with our complaint.

All in all we feel thoroughly let down by Redrow South West.

Emma-Louise at the Harrogate development has been so helpful, spending several hours with us last weekend to help us reach a decision. Thank you. Chris and Jo.

So far our experience has been excellent.

We are using Redrows part exchange scheme (after a very fair offer on our existing house) to purchase on the Gleaves View development (Daresbury Garden Village) and it is making the whole moving experience so straightforward and stress free.

Gabby, Olivia and Sophie, who we have dealt with so far, have all been very friendly, helpful, and answered all our multitude of questions quickly and professionally. We can’t thank them enough.

Excellent explanation of detail at Oakleigh Fields and Hamlet Park.

Darren from the after care team on The Grange at Yew Tree Park in Burscough has been fantastic when coming to sort out our snags. Nothing has been too much trouble and his work is to the highest standard. He's been very helpful when giving advice and has really gone the extra mile when it comes to making things right in our new home.

I’m extremely disappointed with my experience with Redrow. What should have been a straightforward issue has turned into a frustrating and ongoing problem.
The boundary fence for my property has been installed in the wrong position and should never have been built like that in the first place. I even raised concerns about the fence position before it was constructed, yet this was ignored. It also does not match the drawings I was presented with at reservation or exchange. The correct boundary has since been confirmed by a surveyor, and the presence of a retaining wall makes the error even more obvious. This issue has been going on for 2½ years, long before the neighbours were even in.
It is shocking that part of my garden now falls within four other people’s gardens, which has created an ongoing confrontation. The neighbours understandably do not believe I should have access to my own garden via their properties, leaving me in an extremely difficult and unfair situation. Where boundaries were going to look the same walls were taken down and rebuilt to allow for a fence to be positioned closer/ on the wall.
Despite this being clearly identified, Redrow have refused to correct it. What’s most frustrating is their reasoning—they’ve claimed that moving the fence would present “health and safety” concerns. This feels completely contradictory given that the surrounding streets have been left with obvious trip hazards, which they’ve made no effort to address and they have built a fence exactly how they say they can’t. Redrow continue to rely on “health and safety” as an excuse rather than admitting that the real issue is the cost involved in putting things right.
To make matters worse, further in to the development where there are similar boundary arrangements, they have clearly changed their construction method for building the fences. This only highlights that my boundary was constructed incorrectly from the start.
Their customer care team initially acknowledged the issue and gave assurances that the fence would be moved. However, after repeated follow-ups, they’ve now gone back on those promises and are saying the work can’t be done. This lack of consistency and accountability is unacceptable. There has also been poor involvement and support from the customer care team, the managing director, and the construction team throughout this entire process.
Overall, the experience has been disappointing. Poor communication, broken promises, and a refusal to take responsibility have made what should have been a simple fix unnecessarily stressful. I expected far better from a developer of this size and reputation. Overall the build quality has been shocking, I’ve had 4 new front doors as well as 4 new back doors all because the quality is substandard with the product either bowing or delaminating. I’d addition there as been plug sockets missing in my house that have needed to be added later, plus sockets that spark or have cracked.
Substandard materials and I feel the worst is yet to be exposed the longer I live there.

7th Apr 26 -This issue is now with the NHOS for mediation.

The service from REDROW has been appalling , the moment you buy the house the customer service stops . The sale team do not communicate with the customer service team , a lot of broken promises prior to moving in takes the shine off the house move - 9 months later we just want to have nothing to do with Red row due to the lies and poor service

9 months plus to get basic snag lists complete ,9 months to fix serious build issues & defects for house, security issues with faulty doors and incomplete build work

The standard of build is very poor and rushed , take a drive around the estate at night and look at the brick work when under the spot lights, shocking

The company has more annual leave than any company I have come across, everyone seems to be on holiday or been sacked so can’t answer or reply , or simply avoid you

No accountability, & as soon as the problem becomes too big your passed to the next manager without a handover , where you have to explain all over again.

We have had 4 site managers come and go in the 9 months we have moved in , each one , proclaiming their not like the last, eventually they do not answer calls or texts or emails and you are left waiting weeks.

And told he or she was moved on ..

Combined, myself and my fiancé have spent over 9 weeks of days at home where we had to book leave for appointments for jobs, where contractors where not briefed correctly so could not complete the work , the wrong contractors turn up so could not do the job , arrive in the wrong order so they needed another contractor before being able to complete the works and the best one no one turns up at all !

The the standard and finish of their work is so poor, even your cow boy builder and rouge trader would winse.

Customer service managers, we are now on the 3rd , again each one acknowledging the poor service even paying a fee as compensation to time wasted, they come to your house , make comment agreeing how bad the finish is and too many have said It’s poor finish… they agree it’s a poor standard.

Daniel..Garry .. “ I shouldn’t say that really “

After 9 months of this, my partner and including many neighbours as they all facing similar 5 Star service , are sick to death of RED ROW DARESBURY GLEAVESVIEW

Most issues had they done the right standard ,first time they would not keep wasting their money (buy nice or buy twice )

Complete and utter incompetence and lack of care or accountability

Their fix it app , their shinny online portal to log issues , they have a time limit to respond , they just delete them or say resolved having never completed the job or spoke to you on the phone or asked what the issue is , also log as waiting on contractor which takes the responsibility off Red row and then your waiting months … for simple jobs

It’s boring listening to the lies the Bs it’s all waffle and we all have careers where we be sacked for such waffle

Simple jobs taking over nine months to complete

Builders arriving without parts to do the job

Ordering wrong parts

Building work left incomplete

Contractors not showing up and you booked time off work … over 9 weeks between me and my partner of Red row appointments … missed or unable to compete the job or have to return due to poor standard . Then no timeline

to add insult to injury they continue to build more houses and complete them in the time it’s taken to finish the poor standard of work on our existing home

Wiring a mess when you start changing light switches and see what’s behind the scene

Tiles and build work not complete

No wall or ceiling level or straight

Door frame out of plumb , doors jamming

Plastic doors warping in the sun , but only offer to replace like for like , Same issues again

Fence in the garden insecure and put together with temp fixing , poorly constructed

Mountains of rubble in the garden

Leaks and more leaks due to poor workmanship or blocked pipes due to workers leaving tools or rubbish which end up in pipes and drains , not checked before moving in

Heat pumps in each house not set up correctly , different settings on each home , so residents have to all gather together to pay external company to help set up the heating as bills over (£260-300) a month in electricity due to poor instillation set up

Then under floor heating blocked and still ongoing issue after 9 months

The list goes on and on , no emails replied too in a timely manner or at all , or even acknowledged with an update or an answer so your left guessing and chasing , customer service all sharing the same email account , so no one willing to take ownership or pass on a message, and avoid the inbox of angry customers I’m sure

Complete and utter cluster F(k

As REDRow keeps wasting our time

I will highlight the problems until someone resolves the matter , already missed numerous deadlines and at this stage Red Row north west is either unable to do the job or avoiding , or have so many houses with faults cant handle it .

The sales associate, Paul, was very good and informative. The process was very easy and every detail was made very clear

I can't say enough good things about the incredible work done by Martin and Malcolm! The areas they worked on are the highest quality in the entire house. They completed an impressive amount of work in a surprisingly short time, and the results are absolutely outstanding. True professionals in what they do. Thank you from King's Meadow , South Midlands

We are extremely happy with the service that we have received from redrow employees. Both Paul and Olivia from Curborough Lakes have been amazing throughout. Very approachable and always there if we have any issues. They’ve been incredibly helpful throughout the entire process to date, and we would highly recommend them. Jordan & Matt.

We have been very well looked after and super impressed with the knowledge and support from Jesse from the get go. Nothing is too much trouble and no question too silly.
Thank you for making our house purchase so easy and smooth. Let's hope we get in on schedule :)

From reserving the house in May last year we moved into our new house at Royal Gardens Worcester late November last year and the journey from reserving into moving in was excellent. Donna was very patient, welcoming and helpful and kept us informed all along the way. Due to us living some distance away from the new house Richard the site manager gave us his contact details and said we could call him about any queries regarding the progress of the house. Once we had moved in there were a few issues/snags which on the whole were dealt with quite quickly and satisfactorily.
Basically the only issue that has not been dealt with quickly is due to outside contractors.
Shortly after we moved in we had an incident which was our fault and we contacted Richard who immediately sent out John (who was great and very helpful) to resolve the issue which was very much appreciated as this is a very busy site. The house was ready almost to the day they estimated and the move went very smoothly. We love the house and its location on the site plus its warmth (the underfloor heating is fab). Overall we have been very happy with our Redrow experience.

Just visited Matt at Arden Fields, Bulkington. He was a lovely guy, gave us lots of time, really thorough and informative. All round great expertise. Thanks Matt.