Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Reds Removals are a family-owned, Trading Standards Approved removal company based in Stockton-on-Tees, serving customers across the North East of England. Run by Steve and Nicky Kenley alongside our trusted drivers and porters, we provide local and long-distance home removals, office moves, storage, and full contents packing services at competitive prices. We understand that moving home or relocating an office can be both exciting and stressful. That’s why we focus on delivering a reliable and professional removals service designed to make your move as smooth and stress-free as possible. Whether you’re moving locally or across the country, our experienced team is here to support you every step of the way. At Reds Removals, we pride ourselves on first-class customer service and being one of the most competitive and caring removal companies in the North East. Our excellent customer testimonials reflect our commitment to providing a friendly, dependable, and high-quality moving experience.
16, Castleton Road, TS18 3LP, Stockton On Tees, Reino Unido
3,7
7 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Got in touch with Reds Removals through their online quote form and had a quote back within an hour for my mum’s move. Great service from start to finish and the lads were brilliant on the day. Would definitely recommend.
Resposta da Reds Removals
Hi Tony
Thanks for the positive feedback, we hope you mum's settling in to her new home.
Thanks again
Team Red! 😊
We had a very good experience moving with Reds Removals. Our move was not straight forward due to distance, so there was a collection one day, storage overnight and then delivery the next day. Everything was done professionally, no damage to any items. Lovely people to deal with. We would definitely recommend this Family business.
Resposta da Reds Removals
Thank you, Paula, for the lovely review. It was a pleasure helping with your move and we’re really pleased everything went smoothly. Thank you for choosing Reds and for recommending our family business — it really means a lot to us.
Thanks again.
Steve & the Reds Removals Team
Unfortunately, I would not recommend this company. We found them very careless with our furniture, with several items not properly protected during the move and some being damaged. The overall service felt unprofessional, communication was rude, and we felt overcharged for the service ultimately provided. Overall, a very disappointing experience that left us with little trust in the company.
Resposta da Reds Removals
We are sorry to see this review following the recent disagreement regarding the price of your move.
This was not the customer’s first experience with Reds Removals. We had previously carried out a move for the customer, and they chose to use our services again for this move.
We would like to clarify that the arrangements for the move were significantly changed at the customer’s request. The original agreement was for Reds Removals to professionally load the belongings into our removal vehicle, transport them to the customer’s chosen storage facility and unload them into storage.
At approximately 11pm on the night before the move was due to take place, the customer changed these arrangements. Rather than Reds Removals transporting and unloading the belongings into storage as agreed, a family member would load them into a privately hired vehicle and transport them approximately 300 miles to Brighton. We continued to assist by bringing the belongings out to the vehicle.
Before arriving, we had specifically advised that Reds Removals would not professionally load or secure the privately hired vehicle. The loading, securing and onward transportation were therefore undertaken by the family member, and we cannot accept responsibility for how the belongings were loaded, secured or transported during that journey.
Our normal service uses a combination of shrink-wrap, specialist protective covers and removal blankets as required, with additional transit protection applied when furniture is professionally loaded into our removal vehicles.
The review also refers to damaged items. At the time of writing this response, no details or photographs of any alleged damage have been provided to Reds Removals, despite extensive correspondence regarding the customer’s concerns.
The price was a fixed, all-inclusive price agreed before the move commenced following discussions with the customer. It included a full packing service, the removal itself, and the specialist dismantling, collection and delivery of a 7ft slate-bed pool table, which was carried out by a specialist pool table company. The work was also carried out over a Bank Holiday weekend.
Despite the significant last-minute change to the arrangements, the agreed price did not increase by a single penny. It was not an hourly or daily rate.
We take complaints seriously and have responded directly and in detail to the concerns raised. While we are disappointed that we have been unable to reach an agreement, we stand by the service provided and the explanations given.
Steve Kenley
Managing Director
Reds Removals
We have used Reds Removals twice now and although we don't plan to move house again, if we did, we wouldn't use anyone else! From start to finish they were brilliant and made a hard, stressful process a lot easier. We couldn't have moved house without them! ⭐️⭐️⭐️⭐️⭐️... 5 stars from us!
Resposta da Reds Removals
Hi Janine,
Thanks so much for the great review and for choosing us again, we really appreciate it. Glad we could help make the move less stressful for you.
All the best in your new home.
Steve & Nicky
Reds Removals
These lads made a very stressful day a tad easier and calmer with their help and patience would massively recommend..
thanks again! Sarah
Resposta da Reds Removals
Hi Sarah,
Thank you for your kind words, we really appreciate it. Glad we could help make the day a bit easier and less stressful for you.
All the best in your new home.
Steve & Nicky
Reds Removals
Easy booking. Lads arrived exactly on time. Fast, efficient, friendly and professional. Absolutely no complaints at all. No hesitation in recommending and will use again.
Resposta da Reds Removals
Hi Nick,
Thank you for your great feedback—we really appreciate it. Glad everything went smoothly on the day and that the team delivered a professional service.
We’d be more than happy to help again in the future.
Steve & Nicky
Reds Removals
I was incredibly anxious about my move as I had never hired people before, only had family help. But I had big furniture that I needed help with this time. I started to panic when I was trying to explain my anxieties (Such as 'outside dirt' coming into the home) and they reassured me with kindness and patience. They talked me through some things they were doing so the day didn't go to quickly or slowly for me, it was at my own pace.
Nothing was broken or left behind. They even had special soft containers for all my art work. Even random awkward loose items I wasn't sure how to secure (such as the air fryer, lamps etc) they had ways to take everything safely. Things like sofas were wrapped so no dirt got on anything.
I was surprised at how much less stressful the move was because of these two people. They did a great job. Thank you.
Resposta da Reds Removals
Hi Golden,
Thank you for such a thoughtful review—we really appreciate you taking the time to share your experience. We understand how stressful moving can feel, especially when it’s your first time hiring a company, so we’re glad we could help put you at ease and make the day run at your pace.
Apologies for the delayed response, and thank you again for your kind words.
Wishing you all the best in your new home.
Steve & Nicky
Reds Removals
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.
