Regency Avaliações 

1.411
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service from Regency Bedding, they got me a mattress cover cheaper than I had been quoted. It fits beautifully. I also bought a memory foam topper and it smells of lavender and has made a hard... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a sofa and foot stool due for delivery 6 weeks later. I advised Regency that there had been a delay in finishing work in my lounge and could they hold the furniture until the room was ready w... Ver mais

Avaliado com 5 de um total de 5 estrelas

We visited Regency Bedding with a view to purchasing a new mattress, and were met at the top of the formidable staircase to the main showroom by a Salesman who was friendly, knowledgeable and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found the mattress I had picked too hard after sleeping on it for a few days. The staff where very patient and understanding!! They assessed the mattress and then allowed it to be returned. I was... Ver mais

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.411)

194 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent support and communication

Went into the showroom, we were well looked after and advised, not pushy sales and exactly what we wanted. Measuring was easy for them to come and check. Delivery was easy to arrange and everyone I dealt with was friendly and professional.

6 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Great company …

From choosing our cabin bed in the showroom to it being expertly filled was a great experience the staff are extremely helpful and friendly would totally recommend Regency

8 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Welcoming and knowledgeable

Welcoming and knowledgeable, our options were explained to us in the shop. Delivery was arranged to suit us and for a small fee our old mattress taken away. The delivery guys were efficient and polite. Over all a great service.

18 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

I had a lot of help in store when…choosing my recliner chairs

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric.
After placing my order I was given a provisional delivery date and my order arrived around that time even though Christmas was fast approaching.
The delivery men were courteous and very quick.
All in all a first class shopping experience. Thank you.

16 de dezembro de 2025
Avaliado com 2 de um total de 5 estrelas

Disappointing customer service

The bed has arrived today two months after we ordered it. When we ordered it we were given a delivery estimation of two weeks . With the two weeks estimated delivery , we gave away our old bed to a young couple who just had their first flat which would give plenty of time for our new bed to arrive by the time our guests were here in the middle of November but it didn’t. I rang up several times and twice was told it was in Portsmouth but not told that this means nothing . I was expecting it to be delivered imminently. Eventually 10 days ago I went in to the show room to ask what was going on - our guests had had to sleep on the floor and we are expecting family for Christmas with nowhere to sleep them. Your sales man just kept saying that you had no idea when anything is delivered , you don’t get the paperwork as shipping companies don’t send it . I get that your systems are awful but why! Why don’t you know when things are being delivered ? Why don’t your staff tell us that saying our bed was in Portsmouth doesn’t mean anything. I asked your colleague to make sure to let us know whether our bed was in the container outside ( every time I rang, there was a container outside!) and he wrote down my number in front of me but no one contacted us . He said it would be delivered by Christmas as you send over a half full container if necessary but how was I supposed to believe that and not make plans to cope over Christmas if this too was a false hope. The bed itself is fine but your customer service has been very poor .

16 de dezembro de 2025
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Resposta da Regency

Dear Susie,
Thank you for your valued feedback. We're sorry that your experience and our communications around the freight difficulties led to a poor outcome for your order.
We will use your feedback to further refine our processes to try to ensure we avoid future disappointments.
Best Wishes
Team Regency

Avaliado com 5 de um total de 5 estrelas

Being kept informed of progress

Being kept informed of progress, arranging time and date of delivery and the effectiveness and politeness
of the team. However, there is one question; can casters be fitted to replace the gliders?

9 de dezembro de 2025

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