REGXA Avaliações 95

Resposta da REGXA

18 de jan. de 2025

Dear Matrixx - Xenos,

Thank you for taking the time to share such a thoughtful and detailed review of your experience with REGXA. Your kind words mean a great deal to us, and we are truly honored to have had the opportunity to assist you.

At REGXA, our priority is not only to provide reliable hosting solutions but also to ensure that our customers feel supported, especially during critical situations. We deeply appreciate your recognition of our team's efforts to communicate promptly, act proactively, and handle your service with the utmost care and respect for your needs.

Your acknowledgment of our approach to balancing security with flexibility during this incident is incredibly gratifying. We are delighted to know that our assistance helped you resolve the issue and further enhance your server's security.

Please know that we remain committed to providing the highest level of service and support for all your hosting needs. If there’s ever anything more we can do for you, do not hesitate to reach out.

Thank you for your trust and your kind recommendation. We look forward to continuing to serve you.

Warm regards,
The REGXA Team

Resposta da REGXA

14 de jan. de 2025

Thank you for your feedback. However, we would like to clarify a few points to address the inaccuracies in your review.

Service Termination Policy:
As per our policies, customers are notified five times before any service is terminated. In your case, these notifications were sent over 7 days, and your service was terminated only after the final warning email. Our policy clearly states that services not renewed within 24-48 hours after expiration are subject to termination, with no guarantee of data recovery. We even extended the grace period during the New Year holidays to accommodate our customers.

Payment and Refund:
The invoice for your service was paid 3 days after the termination, which was 10 days after the initial due date. By this time, the service had already been permanently terminated, and data could not be recovered. Despite this, we refunded the payment to your account as a credit balance to help resolve the issue. We maintain a 7-day money-back guarantee for new purchases, which is honored without question. However, refunds after the grace period are not eligible under our policy. Issuing the credit balance was an exception made to support you.

Inaccuracies in the Review:
The claim that we took your payment and refused a refund is incorrect. Your payment was refunded as a credit balance in your REGXA account. Furthermore, the suggestion that we terminated the service before payment was made is false; the service was terminated after the grace period due to non-renewal.

At REGXA, we are committed to helping our customers and providing reliable service. We regret any inconvenience caused but stand by our policies, which are designed to ensure fair and transparent operations.

Thank you for understanding.

- REGXA Team

Resposta da REGXA

14 de jan. de 2025

Thank you for your feedback. While we strive to provide the best experience for all our customers, we must clarify several inaccuracies in your claims:

Support Provided:
You did not raise a ticket regarding your issue. Instead, our team dedicated hours to assisting you directly via live chat, going beyond the scope of unmanaged VPS services. We pride ourselves on helping all our customers, even in situations where their technical knowledge may not align with the complexities of managing an unmanaged server.

Service Functionality:
The server you received was fully functional. The claim that our team suggested "waiting for another customer to renew their server" to allocate space is completely false. This is not only unprofessional but also something REGXA would never do.

Refund Policy:
Contrary to your assertion, we refunded your payment upon request. We are transparent about our policies, and if a customer is dissatisfied, we always work to resolve the issue, including offering refunds where applicable. Moreover, PayPal, as a trusted partner and payment processor, would never associate with any business they suspect of fraudulent practices.

Unmanaged Services:
It’s essential to note that our VPS services are unmanaged. This means the responsibility for managing the server lies with the customer. Despite this, we provided significant support to guide you through the process.

Your review misrepresents the situation, which is disappointing given the effort our team invested in helping you. REGXA is committed to serving all our customers with respect, professionalism, and fairness. We value genuine feedback and will continue striving to deliver excellent service for those who engage with us in good faith.

- The REGXA Team

Resposta da REGXA

14 de jan. de 2025

Thank you for your feedback.

We’d like to better understand your concern so we can assist you. Could you please provide more details about the issue you’re experiencing by reaching out to our support team? We’re here to help and ensure your satisfaction.

- The REGXA Team

Resposta da REGXA

14 de jan. de 2025

Thank you for your feedback. We’d like to take a moment to address your concerns and provide clarity on the matter.

Payment and Refund Policy:
As stated in our Terms of Service, which all customers agree to upon making a purchase, refunds for payments made via cryptocurrency cannot be returned to the original wallet. This limitation exists because cryptocurrency transactions are irreversible by nature, and we do not have the capability to refund directly to a wallet. Instead, refunds are credited to your REGXA account balance, which can be used for any future services or renewals.

Immediate Refund Issued:
Upon your request for a refund, we acted promptly and refunded the amount to your REGXA account as a credit balance. This ensures that the funds are still available for your use.

Service Satisfaction:
We strive to provide high-quality services and support. If there were any technical issues with the VPS setup or configuration, our support team would have been more than happy to assist you in resolving them.

We appreciate your understanding and encourage all users to review our Terms of Service before making a purchase to ensure a smooth and transparent experience. If you have further questions or concerns, our support team is always here to help.

- The REGXA Team

Resposta da REGXA

25 de jul. de 2025

Dear bigboy chugs,

We’re sorry for the frustration and confusion regarding your order.

After thoroughly checking our records, we did not receive any payment from your side at the time of your order. That’s why your service wasn’t activated, and we recommended that you contact your payment provider to investigate.

We understand how payment issues can be frustrating, but we want to assure you that we never delete support replies, and we always do our best to assist fairly. If the payment had arrived, your VPS would have been delivered immediately.

We’re happy to review this again — please contact us with a valid payment reference or confirmation from your bank/card provider.

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear SaucageWhip,

We’re sorry to hear about your frustration, but we’d like to clarify the situation.

You received a full refund to your REGXA account balance, as per our published refund policy — which you accepted at the time of purchase. For payments made via cryptocurrency, we issue refunds as store credit due to the non-reversible nature of crypto transactions.

If your VPS experienced issues, we would have been happy to assist you through our support team — but we found no support request from your side regarding the reported issue before this review.

We’re always open to helping customers resolve problems fairly, and we remain available if you'd like to follow up.

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear Hussnain Khatri,

Thank you so much for your thoughtful and encouraging feedback!

We’re thrilled to hear that you’re impressed with our platform, support team, and pricing. Providing reliable and user-friendly services without compromising on quality is exactly what we strive for.

We truly appreciate your support and trust in REGXA, and we look forward to continuing to serve your domain needs!

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear Zbynek Novotny,

We’re sorry to hear that your experience with our VPS did not meet expectations.

Performance issues are not typical of our servers, and in most cases, they are caused by specific software configurations or resource limits that can be adjusted. Our team suggests reinstallation only as a last resort, when there’s a system-level issue that cannot be resolved otherwise — and we always inform customers of potential data loss beforehand.

We’d like to investigate your case further and work on a solution that meets your requirements. Please contact our support team with your VPS details, and we’ll be happy to assist.

Your feedback helps us improve, and we hope to have the chance to resolve this for you.

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear Aa Aa,

Thank you for your feedback.

We’d like to clarify that any temporary inaccessibility of the REGXA website or client portal does **not affect your VPS or hosted services**. All active services continue running normally, even if the main site is undergoing updates or brief maintenance.

We regularly upgrade our systems to improve performance and security, and while brief interruptions may occur during that process, they are carefully managed and do **not result in downtime** for customer infrastructure.

If you experienced anything different or have specific concerns, please contact us directly — we’re here to help and clarify anytime.

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear Vahid Damanafshan,

Thank you so much for your detailed and encouraging feedback!

We're honored to have had you with us for over 15 months and truly appreciate your continued trust in our services. It’s wonderful to hear that you're satisfied with the speed, uptime, global locations, and value of our hosting and VPS plans.

Your success is our priority, and we're here to support you every step of the way. If you ever need anything, our team is always ready to help.

Thanks again for recommending REGXA — we’re grateful to have you with us!

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear brian shishi,

Thank you for your feedback.

We’re sorry to hear that you feel our services didn’t match your expectations. Our product descriptions, features, and pricing are transparently displayed on our website, and we do our best to ensure all information is clear and up to date.

If you encountered any specific mismatch or issue, we would appreciate it if you could contact our support team so we can understand the concern and resolve it for you.

We’re always here to help.

— REGXA Support Team

Resposta da REGXA

25 de jul. de 2025

Dear John Madden,

Thank you so much for your kind words and recommendation!

We're thrilled to hear that you're happy with both our support and the reliability of your VPS. It means a lot to us to know we're meeting your expectations, and we’ll continue working hard to deliver excellent service.

If you ever need anything, we’re always here for you.

— REGXA Support Team

Resposta da REGXA

2 de abr. de 2024

Hello, Akam.
Unfortunately, we can detect that you do not have any accounts or services with REGXA. We hope this review makes you happy today, and that everything is going well for you!

Resposta da REGXA

1 de abr. de 2024

Unfortunately to hear that, But as we have checked that your service is removed due to none payment renewal and the system has informed you many times, so the payment was ignored thats why your service is removed. Also, When you set service as none renew next month, that is mean clearly you want to remove the service and not renewing it anymore. Sorry to say that but this is not our fault and we are unable to do anything in that case.

Resposta da REGXA

1 de abr. de 2024

Hi, Sorry to hear this from you. Dear Ali. We have stated on the order page that when purchasing services from REGXA, and under our terms, we have the right to suspend your account if you use our solutions for abuse (SPAMMING, PHISHING, ATTACKING) without notice, and we have the right to cancel your subscription immediately and you agreed.
So we can't help you, because your account has already been banned.