Relocate Removals & Storage  Avaliações 

201
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Relocate moved me last Friday. The company’s comms were excellent, quotes clear and reasonable. The Moving team lead by Ryan did an excellent job, looked after my property well and were fast efficient... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team of three were absolutely fabulous. They worked very well together. They definitely took the stress from me and in a very methodical and capable way dealt with the removal. I was amazed at h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would recommend Relocate Removals in a heartbeat from start to finish it was amazing. We move on 26th June 2026 one of the hottest days, moving two homes to Lincolnshire. The four guys were very... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish. Office staff friendly and helpful with advise and understanding, thanks to all. Removal guys were great, friendly helpfully and had working. Oh and they loved t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de transporte e armazenamento de móveis
  2. Mudanças

Escrito pela empresa

Moving house can be one of the most stressful times in your life, but here at Relocate Removals with our experience and knowledge, we’ll make sure your moving day will be one of excitement about your new beginning and not full of worry. Our family run business has been running for many years, our Director Bill has been working in the removals industry for over 40 years, so we guarantee we know a thing or two about relocating people and their belongings.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

201 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

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4,7

Todas as avaliações

(201)

49 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

GREAT SERVICE

I found this company to be friendly and efficient from start to finish the three guys who moved us Plug, Jade and Jimmy arrived early and got everything packed on the van and unpacked quickly with good humour throughout would recommend Relocate to anyone

9 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! they are thief's!! They will steal your money and your belongings. They can not be trusted. They are not taking responsibility for their actions!! I wouldn’t want this happening to someone else so please don’t use this removal company!!!

8 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use relocate removals they have thieves amongst them

Do not use relocate removals. My parents used them over the weekend and had money stolen out of a box she had hidden amongst other valuables. My mum had told them not to take the box as it was going in her car on removal day but they picked it up “by accident” the move didn’t go as planned and her belongings was kept in their lockup over night. The next day the box was one of the last things to be found off the lorry and once my mum has a chance to go through when they had gone she could see it had been tampered with and her £500 cash had been taken. The company aren’t taking reponsibility for it and saying it’s our fault for leaving valuables on the lorry 😡. We have filed a police report and taking it further. DO NOT USE

8 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Bill is either a crook himself or employs crooks. Belongings in excess of £500 have gone missing during our move as the lorries had to go to his lock up overnight. Someone has gone through our boxes and helped themselves. Bill takes no responsibility for this and hasn't contacted us himself even though it is his company's name on the line. We now have the police involved!

8 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. On initial inspection, the representative caused damage to the banister post. He admitted fault and sent a claims form for me to send the company so they would pay for the damages. However, when speaking with BILL CONLON, the manager, I was informed it was an accident and these things happen. HE then INFORMED me that I was a problem customer and he didn't want MY business. What an absolute joke this company is. If you have no issues in using a company that damages your property without liability, then this is the company for you. Alternatively, STAY CLEAR OF them.

27 de março de 2019
Avaliação não solicitada
logotipo da Relocate Removals & Storage

Resposta da Relocate Removals & Storage

Dear George,

With regards to your feedback we would like to provide our version of events.

We fully accept that indeed your banister was damaged by one of our representatives while at your premises. We also accepted to pay for the damages for which you submitted a claim.

As you can appreciate in the removals business accidents can happen but are rare but when they do then we have insurance to cover them, and we have never had any issues in paying out for the damage.

Upon speaking to the office manager and in conversation, he was merely conversing with you regarding the damage and all of sudden you became abusive to him. At this point we decided we were no longer a good fit for each other and could not continue to do your removal job.

Unfortunately we cannot tolerate abuse towards our staff and rather than do a job not knowing if we will have further issues we would rather politely decline job.

As you can see from our previous reviews (4.7/5 stars) we do provide a reliable, safe and friendly removal service and take pride in helping our customers move home since 1955.

We like to treat our customers with respect and equally expect the same.

I hope this doesn't discourage other customers as we welcome people to read the rest of our reviews and make up their own minds based on the positive and negative.

Having an average of 4.7/5 from over 90 customers, I am sure most will agree that is more towards the good.

Regards
Relocate Removals

Avaliado com 1 de um total de 5 estrelas

Awful from start to finish!!!

Awful from start to finish!!!! Arrives late and the driver was rude to me, moaning about parking spaces, when I showed him where he could park. He then threatened to walk off of the job if the parking at the location we were moving to wasn't sorted ( which I already confirmed was). One of the guys continually moaned and stressed me out! They didn't provide boxes as they promised and the guy that gave the quote told us to put things in black bags!! We moved from London to Kent and on the way there, there were huge delays ( we were stuck for 4 hours). The boss Bill continually rang me and harassed me asking me where I was, when he knew there was an accident as his drivers were also stuck in traffic. We arranged for friends to get the keys to the new house and let the removal men in as they arrived before us. Our friends told us that they were effing and blinding and were all round awful!!! We have loads of breakages and lots of walls damaged and scuffed. To conclude, what was an already stressful relocation and move was made worse by this company. I have moved many times and this was by far the worse experience I have ever had.

7 de novembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

excellent from start to finish

These guys moved me to Colchester from Chadwell Heath and were brilliant from start to finish . The estimator , the office , Bill the manager , the 2 guys that handled the move on the 22.03.18 . were first class . They were £100 cheaper than the second best quote and everything done was top value service . On my experience I would recommend these guys .

21 de maio de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible customer service which did not …

We used their packing and removal. Horrible customer service which did not care about missing items. Despite our generosity we noticed that a few items went missing such as gift cards, expensive nail polish, perfume and scarf. we approached the manager to report lost/stolen items. He did not bother at all, as it was more than 7 days of the policy ( it took long to open all boxes) , he also said as we checked behind the van and signed the paper it meant we had all our items ( as if gift cards were supposed to be left in the van?). Also, workers tried to hide the marks we left on boxes that they did not deliver carefully so that we could not check them out ASAP. The workers slowed down the service from midday due to being hungry despite being offered lunch and offered time to eat. Wished to read other costumer reviews before contracting as now we could see other costumers who had been victims of similar or even worse experiences.

17 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good mover.

The loading, transport and unloading of my furniture was very quickly
and without any problems with a friendly service.

6 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Feedback

The team were professional, quick and efficient.

Considered and got on with the job.

I did not check how they packed my goods so have no clarity on whether the packing itself was of a high standard.

They were efficient though and provided a v good service. I do think they may have split the door leading to my tv door but i cant tell whether it happened during the move or another time.

4 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service Team

I would have no hesitation in recommending this removal company.

A three man team arrived promptly. They were extremely helpful and went about their business in a very cheerful and professionally manner. Nothing was too much trouble. They were very patient as we had to wait to gain access to new property.

Well done Relocate Removals!

2 de fevereiro de 2016
Avaliação não solicitada
logotipo da Relocate Removals & Storage

Resposta da Relocate Removals & Storage

Hi Maureen,

Thanks for the review - we are delighted you had a pleasant experience. Thanks for choosing us.

Kind Regards
The Relocate Team

Avaliado com 5 de um total de 5 estrelas

Relocate Removals

Great service all round, from the helpful friendly girls in the office to the polite helpful removal guys and also got a good deal from the manager. Great job....well done all!

2 de fevereiro de 2016
Avaliação não solicitada
logotipo da Relocate Removals & Storage

Resposta da Relocate Removals & Storage

Hi Tracey

Thanks for leaving us a review! We always like to make sure our customers get themselves a good deal.

Kind Regards
The Relocate Team

Avaliado com 5 de um total de 5 estrelas

Very quick workers

I'd booked relocate to help me move from a 1 bed flat to a house. They arrived early and had got every thing out of the flat in just over an hour. They got to the new house earlier then expected and got everything in just a quick as they had taken it out of the flat. Nothing got broken and they asked me where I wanted things. Very helpful and friendly!

2 de fevereiro de 2016
Avaliação não solicitada
logotipo da Relocate Removals & Storage

Resposta da Relocate Removals & Storage

Hi Kimberly

Thanks for the feedback - we do like to work quickly and effectively - but most of all with care!

Kind Regards
The Relocate Team

Avaliado com 5 de um total de 5 estrelas

Amazing

Did an amazing job, with amazing guys at an amazing price. Very impressed and would highly recommend

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moving Housr

The guys were bang on time and removed all heavy items as requested. Would use this company again and highly recommend

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Relocate Removals

Great service. Relocate Removals arrived exactly when they said they would, and then proceeded to carry out our move, Everything went very smoothly due to their hard work. Would definitely recommend them.

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

FIRST CLASS SERVICE

These guys where first class, from the time they come to estimate to the day of moving they could not do enough to make things go smoothly nothing was too much trouble.No one should have any hesitation in using them.

1 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantasticservice.

Took the pressure completely off myself, would recommend to all on going customers. Very friendly & efficient drivers & porters, please use relocate removals.

29 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Thanks to relocate removals - i moved home in great time, and without any hiccups whatsoever. The lads were friendly - helpful, and very careful with our belongings. I'd definitely recommend this company. Thanks Again

29 de janeiro de 2016
Avaliação não solicitada

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