Renault Retail Group Avaliações 

Ravis de notre achat dans ce garage. Bon accueil. Rapidité de livraison. Bons conseils et professionnalisme de Mathilde conseillère commerciale, et de Agnès qui nous a remis la voiture.

Bonjour,
J'ai acheté un véhicule à la concession Renault de Trappes le 18/03... Véhicule qui aurait dû mettre fourni avec un attache-remorque (Kit attelage 13 broches démontable, factuté 749€ TTC... c'est cher en effet, mais si j'ai pris cette option, c'était pour l'avoir au plus vite).

3 mois plus tard, après plusieurs appels (aboutissant de façon systématique sur "on vous rappelle"), 2 messages adressés via le bouton "Contactez nous" sur leur site officiel, toujours aucune nouvelle date de livraison du kit ! (mon dernier contact téléphonique remonte à 12 jours)

Je vais être contraint de me déplacer, voire activer d'autres leviers à ma disposition (Protection juridique, associations de consommateurs...)

Je n'ai même pas eu droit à un gilet jaune et un triangle de signalisation lors de la livraison du véhicule, alors un attache-remorque...

Concession A EVITER, le SAV est à la ramasse...

(je met 1 étoile parce que je peux pas faire plus bas)

Duster livré le 11 mai. Non préparé. Pack mise en main et goujons antivol installés sur place par mécanos mécontent. Manque toujours déflecteurs, roue de secours cric et manivelle. C'est commandé me dit-on. Après des mois d'attente c'est inadmissible. Je viens de me rendre compte que l'écran du Medianav est rayé. Bravo !

Très satisfait de l achat de notre Koleos. notre commercial Florian Cadet nous a conseillé et accompagné de façon très satisfaisante jusqu'a l'aboutissement de notre projet.
Un grand merci à Manuel Garreta qui nous a livré un véhicule parfaitement préparé et pris le temps de nous expliquer avec une grande gentillesse les points particuliers de la voiture.
Encore merci à tous et pour notre deuxième achat dans cette concession nous ne pouvons que vous recommander !

Plutôt ravis pour de mon achat, nouvelle DACIA Spring en tout électrique.
Voiture sympas et bien équipé, délais de départ respecte mais si on revait d'une livraison avant la date.
Commerciale sympas et a l'écoute malgré un dossier prêt un peu complexe.
Merci, encore.

Concession tenue à bout de bras pas ses collaborateurs. Management pas du tout à la hauteur. Sans notre commercial on se demande vraiment comment on aurait eu notre voiture en temps et en heure, il n'y a que lui qui s'est occupé de nous.

Standard téléphonique renvoyé sur un call center généraliste, juste galactique, en dehors de notre commercial c'est mission impossible d'avoir quelqu'un à Buc ou Versailles.

C'est vraiment dommage car j'étais convaincu par la communication de Renault pour son renouveau mais avec un management aussi retrograde et des collaborateurs d'aussi bonne volonté auquels on ne donnent pas les moyens de travailler correctement, je suis vraiment attristé pour la marque.

Bonjour nous tenons à vous remercier pour votre aide pour notre véhicule.
Gentil et de très bon conseil merci Stéphane Tricarico.

Purchased my dacia at the start of the year.It still had 10 month of factory cover,9 months on and battery problems came Renault looked after me with what I would call the best after sales service I have ever had.
I have had a lot of cars in my 54years driving.
Thank you Renault Bolton.

C’est la première fois que nous achetions une Renault et nous avons décidé d’aller dans le réseau officiel RRG. Quelle déception. Dans la convocation nous devions aller récupérer Notre voiture à 13h30. À 14h on nous précise qu’il faut aller dans une autre concession. Arrivée dans l’autre concession on nous livre la voiture mais le réservoir est vide, il faut patienter une bonne demi-heure avant que nous mettre un petit peu de carburant pour pouvoir au moins rentrer chez nous. Depuis maintenant deux semaines nous n’avons même pas été contacté par le commercial pour savoir si tout s’était bien passé. Je n’imaginais pas qu’en 2022, en ayant choisi d’acheter dans le réseau officiel on puisse être aussi mal servi. C’est surprenant de voir un tel niveau d’incompétence. C’est la première et la dernière fois que nous achetons une Renault.

dans le cadre de l'entretien annuel de mon véhicule renault zoe à l'agence d'aubagne je souhaite féliciter les intervenants pour la mécanique et le prêt d'un véhicule
ces 2 agents ont été professionnels et agréable avec moi

M Sicard, CEO Renault UK

Apart from their benchmark excellent Richard Green, the rest of the staff come across as Z‐listers whether in Used or New Car Sales departements, particularly the latter's so‐called 'Manager' whose alleged 'talents'would in my view be better employed stacking shelves in a supermarket. One example, as follows, serves to illustrate a whole raft of shortcomings under his command: a few days ago my bank account was credited with £500.00 from this dealership but it took him >THE MAJOR PART OF THIS YEAR< to finally fall awake and get round to refunding a deposit paid on a subsequently cancelled order stretching way back to the early part of 2022... As a direct result, that mega unimpressive individual has not lost his bosses one piece of business from me but two in the form of a further potential purchase [jointly amounting to roughly £45,000.00] because I've just ordered a brand new Clio E-tech though not at the sinkhole that epitomises Renault Staples Corner but elsewhere, with professionals.

In my indelibly memorable experience, excellence is a quality largely absent at this particular dealership. They thereby disgrace not only themselves but ●heavily soil Renault's reputation too●, inescapably contaminated by association.

'Steer' clear of them.

About a week ago on this forum I wrote a glowing review about my experience with the Used Car Sales Dept of Renault London West. With the same degree of sincerity and candour (pause, are you absorbing all this Mr Bennet‐Fisher, Prinicpal?) I'm now compelled to report a double deep plunge in my perception of the outfit. In Business, perception is everything.

(1) It took their slothful Accounts Dept three days short of three weeks - t h r e e weeks - to release to the px finance company the considerable sum of money involved, causing me a shedload of avoidable time-consuming hassle, annoyance and inconvenience in the elongated process. The dealer's flimsy'defence', which I don't buy for as much as a moment, is that the festive holiday scenario intervened to delay matters. Fiddlesticks - and that's the polite version of my angered expression. In my adamant view the process should have been initiated at the very latest by the second working day of the new year; in the event it took until yesterday the 18th January 2022 for the offending department to fall awake. Xfxguufhtt!

(2) To spread the stain on Renault London West's soiled image, a separate individual comes into the picture to add their own contribution to my displeasure. The staffer in question kindly and voluntarily gave up their day off to deliver the car to my home address.
Despite no claim that there were mitigating road traffic circumstances causing delay, they fetched up at my place just under two and a half hours later than the firmly agreed time. This not only occasioned ginormous bother and worry for myself but also, more importantly, a third party who was relying on me to drive them to a shared appointment. Grrrrrrrrrrrr! I was put in not simply a difficult but an impossible position because I could hardly complain to the culprit given the described nature of the handover. However, seeing I've been subject to additional aggravation, as outlined in my first paragraph, I most definitely do now.

In summary, altogether an indelibly memorable 'experience' - but for the wrong reasons... it leaves a bitter taste in the mouth.

[Dealer, note: no response is remoteiy required, nor would it be welcome. I'm not interested, apart from which I've already been 'offered' one regarding my main gripe. I'll let the second one lodge in the memory.]

. I had decided that I wanted to purchase an ev. I trialled a Nissan leaf and the Renault Zoe amongst others. The priority for me was safety and efficiency. Renault Swansea advised that Renault put safety first with the Zoe having a five star NCAP safety rating. On this basis, along with a projected delivery date of end of NovemberDecember, I ordered a Zoe GT line on 12th October and paid a 500.00 deposit. After paying the deposit, I was then presented with a vehicle order form and asked to sign. The salesman, Chris Marland pointed out all the figures on the form to ensure I was happy they were correct and advised the delivery date had been input as 13th January but should be sooner and he would contact me once he had a firm delivery date. I have not received a firm delivery date, only verbal updates suggesting February or March. On the 8th December, NCAP reduced the Zoe safety rating to zero. I contacted Renault Swansea on 9th 9th December to express my concerns explaining that I was worried for the safety of my grandson and for myself driving the car given that a material change in the car I was promised to the car that would be delivered. The salesman was not aware of the review but understood my concerns. He advised me to email him confirming cancellation. I asked about the refund of my deposit and was told that would be dealt with by his manager and he would forward the email on. I received a call back later from the salesman telling me that Renault Swansea could not refund my deposit and that I had to contact Renault UK directly. He gave me a contact number to call. This I did, speaking to Tim who took details, advising they would liaise with Swansea and get it sorted out. On 10th December I received a call from Wasim Choudary from Renault UK who was sympathetic and promised to contact Swansea to try and resolve the matter. On 13th December I contacted Renault Swansea again to find out what was happening with regards to my deposit but was told by the salesman that as Renault UK was involved, he could help no further. I asked to speak to the sales manager and was promised a call back. On 14th December I received a call back from the sales manager Darren Bowen, who then went into an attack on the NCAP report, stating it was inaccurate with regards to my vehicle, that no airbags or any other safety features had been changed or removed. If this is true, which I dispute, then why had I been left to stress and worry for a week I explained that I no longer had confidence in the Zoe in its current form and asked for a refund of my deposit. He advised I would need to confirm cancellation by email before he would accept cancellation. I informed this had been done on 8th December. He then replied that he would check and email me an invoice for any costs already incurred, any monies due to me refunded or any monies due to Renault Swansea invoiced. He said that their terms and conditions state that deposits are non refundable and I should have read them before signing the form. As previously stated, the form was held in front of me, I was asked to sign, with no mention of the deposit being non refundable. A reputable organisation would not brush over any clause as important as this, it should be discussed with the customer in the interest of honesty, integrity and clarity. I initially advised the salesman that I would be happy to return to Renault Swansea in the future once the safety rating had been addressed as to that point they had provided excellent service. However, their reaction to my cancellation and the way in which they dealt with the whole situation has soured my experience of Renault. The final response from the sales manager was to invoice a sum of 1079.16 plus vat, but as gesture of goodwill discounted the figure to 500.00 inclusive of vat, the same amount as my deposit, citing administration, remarketing of vehicle and delivery costs. Bearing in mind the vehicle is not yet built, no delivery date given, I find it staggering that they arrive at these sums. Their operation costs cannot come anywhere near these figures. I have spoken to Renault UK and RCI Renault finance and have been advised I should have my deposit refunded, that they would ask someone to look at the case to help get the refund paid but nothing has materialised. Be very wary of purchasing from Renault retail group, particularly SWANSEA.

UPDATE ON DEPOSIT 25th January
I am happy to say that I have now received a full refund of my deposit following intervention by the Renault Retail area manager for which I am grateful.

Renault Villeneuve-d'Ascq élu pire concession de France. Une expérience traumatisante après avoir subi des mensonges en plus des devis tirés par les cheveux. Mon véhicule encore sous garantie a eu son embrayage de changé. Le problème subsiste. On me demande de payer un diagnostic à presque 100 euros juste pour évaluer ! Au moment de prendre le rdv, monsieur Kevin STEVENS qui me rappelle bien "qu'il est le chef ici et qu'il décide de tout" n'a finalement pas souhaité m'accorder de rdv ! Je posais trop de questions à son goût. Renault minute s'est transformé en Renault galère.
Plus jamais Renault !

Zoe en LOA sur 2 ans avec option usure et entretien inclus. Je rend la voiture fin août avec PV de restitution vierge sauf les pneus qui sont inclus dans le contrat ainsi que la révision également incluse. 15 septembre facture de plus de 400€ comprenant les pneus pour frais de remise en état. 20 septembre facture de relance avec 10€ de frais supplémentaires sur cette même facture !!!! Sans compter le courrier de la DIAC daté du 15 septembre pour m’informer que la restitution doit avoir lieu avant le 5 septembre (sinon c’est pas drôle)!! Je ne sais plus si je dois rire ou pleurer vu l’incompétence. Je pensais reprendre une voiture je crois que je vais m’abstenir

The worst van we have ever owned for work. As an engineering company we cant afford for our van to be in the service department for weeks on end continually. Top of range van but no air con working, digital sat nav, radio, music usb never worked, now outside 3 years warranty they are keen to charge us thousands of pounds to fix what they have failed to do for 3 years! 1st and last Renault van. We had an independent report done and it still has the factory fitted air/pollen filter, oil filter, brakes! so all the services we had done and paid for replacement service parts, they didnt change them. Truly shocked will never buy Renault again.

On vous livre une voiture qui a 13000 kms avec un choc sur la portière. Un choc qui n'y était pas au moment de la vente et qui ne sera pas réparé, la voiture est livrée ainsi sans même vous signaler le choc. C'est pas grave on vous collera un film dessus !! Pour la déformation il faudrait changer la porte alors vous comprenez qu'on ne va pas le faire !! Je revenais chez Renault après avoir abandonné la marque en 1985 pour les défaillances bien connues, maintenant c'est clair plus aucune Renault ne rentrera chez moi.

Nous sommes dans l’Ain et avons trouvé notre voiture chez RRG Bordeaux, sur leur site.Véhicule d'essai 1000 km. prix plutôt attractif par rapport au neuf.
Service de livraison a domicile impeccable.
Service commercial compétent quoique peu ouvert aux négociations. Service secrétaire plus que compétent et réactif.
2 bémols:
- frais d'administration beaucoup trop chers et non justifiés
- il a fallu payer le véhicule en totalité avant livraison... Il me paraitrait judicieux de mettre en place, avec l’entreprise de livraison, un échange chèque de banque / véhicule.

This afternoon I picked up my new car from Renault Retail Wolverhampton. My Capture was immaculate considering I hadn't seen it due to Covid.
James was very attentive and couldn't be more helpful.
Thank you,
Looking forward now for my Holiday in Scotland in a nice car!
Brian Macnamara.

Perso j’ai amené mon véhicule pour l’entretien. Et nickel, l’accueil sympathique véhicule récupéré impeccable. Rien à redire sur la qualité de la prestation