Renault UK Avaliações 

Decietful company i purchased a second car on finance took out the gold or platinum warranty for the duration of the finance iei 5 years 18k car all in its barely covered a few thousand mile in the time av had it it the injecor went it was serviced every year also rings them up to be told theres nothink in ar computers its been in before under.the warranty for a door issue before not an issue there its took them over a week to search on a computer its changed hands aswrll so there probably lies the dilemma i had to have it fixed to the tune of nearly £500 am disabled as i need the car for appointments ect then they try to get me to contact there manchester office where i bought the car an she basicaly told me they only look at whats on the computer as its all linked so she basically told me she was fobbing me off disgusting i paid for my warranty so i expect the work to be carried out this company is absolutely disgusting an if you reading this renault it certainly wont be getting left i am not being robbed of £500 for a warranty i have paid for in good faith my advice stear well clear of these thieves

We recently purchased a new Renault Captur from this dealer, this being the 6th Captur we have purchased.
We found their sales executive Catherine Collins very knowledgeable and handled our purchase in a professional manner.
We would not hesitate in recommending this dealer to friends of family.

I bought a Renault Zoe car new from JCB in Canterbury five years ago. I booked my car in for its annual service and two days before the scheduled date, I had a call from JCB to say they were "not allowed" to service all-electric cars over 5 years old. Renault offer servicing and repairs for vehicles both under and over years old. However, individukal franchise dealerships can turn away complex high-voltage battery models due to localised staffing constraints such as lack of certified high-volatage bay capacity. I bought my car in the expectation of after sales service and I am disappointed I have not received customer care from Renault. I would urge any prospective buyers to bear this in mind if they are considering buying an all electric vehicle from Renault.

Appalling recent service at Bristol Renault. It’s been ok in the past, but this time it’s chaotic and time wasting. I booked for service £& mot, received booking confirmation email. Later received an email saying my booking had been successfully (this was all the heading said). Turned out they’d changed to booking to a date way beyond my MOT due date. I found out when I drive half an hour for my booked service. So I had to quickly arrange mot elsewhere. Went back couple of weeks later for service. Was told at 12.15 the car was ready. Turned out they hadn’t finished and I eventually collect the car 1 3/4 hours later. Staff were charming, but clearly there are problems behind the scenes. I was going to buy a new Renault scenic, but this experience has made this extremely unlikely.

Nearly impossible to get a reply from Renault UK.
There is no email address to send anything to.
The telephone number is never answered just recorded music and the 'bot' never replies.

Has anyone managed to get hold of Renault?

Renault UK Customer Service – Very Disappointed if I could put no stars i would .
I am extremely disappointed with the way Renault UK has handled my complaint, particularly their response to the ongoing problems with my vehicle.
What concerns me most is that Renault appear to be relying on the fact that I accepted my vehicle back after they told me the repairs had been completed. I find this extremely unfair. I did exactly what any reasonable customer would do — I asked Renault to repair my vehicle, and when they told me the repairs had been completed, I accepted the car back because I had every reason to believe that the fault had been properly fixed.
I did not accept the vehicle back knowing that the underlying problem had not been resolved, nor did I accept responsibility for any future failure. I relied on Renault's own assessment that the vehicle had been repaired.
The fact that I took my car back after Renault told me it was fixed should not now be used against me as though I had somehow accepted the condition of the vehicle or waived my rights. I had no realistic reason to refuse the vehicle when Renault had advised me that the repairs were complete.
The situation is even more frustrating because the same serious fault subsequently returned. From my perspective, this raises a very reasonable question: if Renault believed the original repair had properly resolved the problem, why has the same issue returned?
I feel that instead of properly addressing the history of the faults and the fact that I repeatedly gave Renault the opportunity to put the vehicle right, their response has focused on trying to use my acceptance of the vehicle back against me.
I have been patient and have given Renault every reasonable opportunity to resolve the situation. I expected Renault UK to investigate my complaint fairly and consider the circumstances as a whole, rather than concentrating on the fact that I accepted the vehicle after being told it had been repaired.
As a customer, I should not be penalised for trusting the manufacturer and its authorised dealer to carry out a proper repair.
Overall, I am very disappointed with both the reliability of the vehicle and, more importantly, the way Renault UK has responded when I have raised legitimate concerns. I expected much better from a major manufacturer and would have hoped for a more understanding and customer-focused approach.

Update following Renault UK’s response:
Renault UK has responded saying they need the opportunity to inspect and diagnose the vehicle. However, Renault has already had my relatively new car in three times, including diagnosing and repairing the previous fault. I accepted the car back because I was told the repairs had been completed, only for the fault to return.
I am willing to allow another inspection if necessary, but I do not believe accepting the vehicle back after Renault told me it had been repaired should now be used against me. My concern remains that a relatively new car has already required three visits to Renault and the problem has returned.
You have diagnosed 3 times already,I got the car in April fault started 2 and half months after buying it you kept it for 1 month you telling me now that i shouldnt have gave it to Renault and its my fault that they fixed it I shouldn't have expected it back what should I have drove because am a fulltime carer, Can you just put it in writing that if the fault comes back and I send it to Renault that when it's fixed I don't accept it back

I have a leased battery from Renault and needed to return the battery due to car breakdown. I was passed from pillar to post with different Renault dealers, mobilise finance, saying very different things about who pays for battery extraction etc. Very poor quality, unthought through policy, potentially leaving the pserson with a non-functioning Renault having to pay alot of money to get rid of the car.

UPDATE – 27 August 2026

I have updated my review to 5 stars because Renault UK responded promptly and clearly explained that Renault UK and Renault Trucks UK are separate organisations and that our case needs to be handled by Renault Trucks UK.

Although our dispute with Renault Trucks UK and Thompson Commercials remains unresolved, I think it is only fair to recognise good customer service where we receive it.

Thank you to Renault UK for the clear and professional response.

Absolutely appalling. We own a fleet of 7 commercial vehicles all different makes. Renault customer service, wait time to get into a garage and availability of how many the is too use is a disgusting disgrace.
Extremely rude and unprofessional staff who take ages to respond.
Multiple problems with the vehicle, huge wait times, no courtesy vehicle.
Garages won’t let you use them depending on your VIN number - wasn’t told any of this when we purchased.
I would advise anyone to stay well clear

The business I work for recently needed a new key made for one of our vehicles. Following the instructions provided, we made an appointment at the Weston Super Mare branch to have the key created. We dropped off the original key with the receptionist, ensuring they understood who we were and why the vehicle was at the garage. Given that the van is quite large, it was necessary for us to block a couple of parking spaces, which we also informed the receptionist about.

While returning from dropping off the van, we received a phone call from the receptionist at Renault Weston Super Mare. During the call, she raised her voice and accused us of not properly booking in the vehicle and of blocking parking spaces. She claimed that the individual who dropped off the key had simply left it on the desk without any explanation. This accusation is completely untrue; the gentleman is very meticulous in his work and would not make such a mistake.

When we called back, we spoke to the same receptionist, who continued to be rude and insisted that we were at fault, despite explaining again that we had booked the vehicle in through their booking portal. After some back and forth, she finally conceded that there was an issue on their end: the booking agent had not completed the reservation.

Despite her admission, she made us feel as though she was doing us a favour by ordering the key and informed us that it would take a few days to arrive. There was no apology or acknowledgement of the poor service we had experienced. This is an example of extremely bad customer service and a lack of manners. As customers, we deserve to be treated with more respect. Renault Weston Super Mare, it's time to do better.

Dear Renault Customer Relations Team,Your response does not demonstrate any genuine appreciation for the severe inconvenience or frustration your actions have caused. These feel like nothing more than empty token words.The age of a vehicle should have absolutely no bearing on your willingness to offer a courtesy car. At the end of the day, I am a Renault owner and a customer who deserves to be treated as such.Furthermore, you have failed to uphold your statutory obligations under the Consumer Rights Act 2015. The Act explicitly states that a garage must carry out work within a reasonable time and without causing significant inconvenience to the consumer. A timeframe stretching to nearly four months cannot under any circumstances be deemed "reasonable." I have indisputably been subjected to extreme inconvenience. Being refused a loan car for a repair taking a few days is unacceptable; denying one for four months is entirely indefensible.You spoke of responsibility in your correspondence. I have fully upheld my responsibility by bringing my vehicle to an authorized Renault garage to be repaired. Renault, on the other hand, has completely failed to uphold its side of the agreement.In addition to breaching consumer law, Renault has breached Bailment Law. As a bailee, a garage is strictly responsible for safeguarding a vehicle while it is in its possession and owes the owner a legal duty of care. Finding my car abandoned in a thorn bush is a blatant, shocking violation of that duty. It proves that reasonable care was not taken.When these facts are taken into consideration, it is clear that Renault has failed catastrophically on this occasion. Looking at your public feedback, it is easy to see why Renault holds a dismal customer review score of just 1.6 out of 5. It would be interesting to hear whether management genuinely believes a 1.6 rating indicates that your teams are doing their jobs properly. From a customer perspective, a score of 1.6 is extremely poor, concerning, and reflective of the exact treatment I have experienced.Given these serious legal and service failures, I expect a senior manager to review this file immediately. I require a formal response detailing how you intend to compensate me for the extreme delay, the breach of bailment care regarding the thorn bush damage, and your failure to provide alternative transport.If this is not resolved swiftly and satisfactorily, I will escalate this matter to The Motor Ombudsman and consider formal legal proceedings to recover my losses.

I expected Renault UK to step in when I was unable to resolve serious concerns with one of their dealerships. Instead, I was simply directed back to the very dealership I was already in dispute with.

That left me questioning what Renault UK’s customer service is actually there for. If the manufacturer is unwilling or unable to independently review a customer’s concerns once the relationship with a dealership has broken down, it’s difficult to see what value their customer support adds.

My experience left me with the impression that Renault UK is happy to promote and sell its vehicles, but far less willing to stand behind the customer when something goes wrong. Rather than acting as an impartial escalation point, I felt they distanced themselves from the issue and passed responsibility straight back to the dealership.

Before Renault UK responds with a generic “we’re sorry to hear this” message or advises me to contact the dealership again, I’d point out that I have already done exactly that. I exhausted Renault UK’s complaints process and gave both the dealership and Renault UK every opportunity to resolve my concerns. This review reflects the outcome of those efforts.

I have now had no option but to escalate my complaint to the Motor Ombudsman because I no longer have confidence that my concerns will be reviewed independently or resolved fairly.

Buying a new car is a significant investment. Customers should be able to rely on both the dealership and the manufacturer when things go wrong. Sadly, based on my experience, I cannot say that was the case with Renault UK.

Don’t give Renault your hard earned money.

Really struggling to get a courtesy vehicle from Renault as they say they don’t offer courtesy vehicles to lease customers. Countless phone calls and no date as to when I might get my vehicle back. This vehicle is just over a year old and needs head unit replacement.

Update

Still waiting on my case manager updating me on my case. My vehicle is still off the road and unsafe to drive due to a fault. Brand new vehicle for my business that cannot be driven due to the front wheels darting from side to side and permanent message in dash saying keep control and driver assist unavailable. Spoken to several mechanics that have advised me not drive. Wish I’d spent my money elsewhere. If anyone thinking of buying a Renault master box van for their business feel free to contact me to discuss the issues I’m having.

The vehicle is off the road due to a safety fault, yet Renault apparently won’t provide a replacement vehicle, they can’t cover me hiring a vehicle, they can’t let me use an independent garage, so I’ve spent 36k on a van that’s did 7000 miles and now unsafe to drive. 3rd day off the road and business losing money. Im happy to wait for 3rd September appointment as long as they can drop off a vehicle for me to use in the meantime.

1 Star – Appalling Aftercare and Complete Lack of Concern for Safety

I am extremely disappointed with Renault’s after-sales service.

My Renault Master has covered only around 7,000 miles and has developed what appears to be a serious steering fault. The front wheels shake while driving, and the dashboard is displaying a “Driving Assistance Unavailable” warning. Given the nature of these faults, I believe this is a potential safety issue.

I contacted the supplying dealer, only to be told it would be four weeks before they could even inspect the vehicle. I then contacted Renault Customer Services, hoping they would either direct me to another authorised repairer with earlier availability or authorise an independent garage to inspect the vehicle due to the potential safety risk.

Renault refused both requests and advised me to continue driving the van until my booking on 3 September.

This is a business vehicle that my drivers rely on every day. They are understandably refusing to drive it because they do not feel it is safe, yet Renault’s response has been to tell us to keep using it rather than offer any practical solution.

A vehicle that is only a few months old and has covered just 7,000 miles should not be developing faults like this, and customers certainly should not be left waiting weeks for a safety-related issue to be investigated.

The quality of the aftercare has been incredibly disappointing. If you’re considering buying a Renault for your business, I would strongly recommend thinking carefully. My experience has been that once the vehicle is sold, customer support is severely lacking.

Booked a service at renault bury for one of my renault vans, feb 26 Major service. Then july 26 I wanted to book another service and my cam belt change due to the miles I had covered 10,000 in the last 6 months. The major service they wanted over £400.00 And the cam belt a extra £1150.00. When I phoned and spoke to them about the price I spoke to service guy manager, he said he had not been with them long when questioned the cam belt cost he said that's the cost in a abrupt manner. I went to another renault garage who carried out the service £275 service cam belt £600.00. So I got the work done there. The garage told me the cabin pollen filter had not been changed from NEW. So that means the service is had in Feb renault bury major service my invoice charged me for a cabin pollen filter. I called back into renault bury spoke to the most arrogant service manger! who said it was changed! Then when I said I have just had it serviced at another renault garage and they said its the original filter from new! He backed down after shouting his mouth off. Then they refunded the amount of the cabin pollen filter they should have changed in Feb 26. May I remind renault bury that is my health you are messing with not changing that filter means I have covered 10,000 miles in 6 month? Stuck in traffic thinking the filter is cleaning the air coming into the van. I may be seeking legal advice on the health side of this.It got me thinking if they done a proper service in Feb absolutely disgusting behaviour from your garage. And for the arrogant service guy who just started you behaviour and attitude is disgusting.

Waiting over 6 months for a faulty rear light for my Renault Rafale.
First car from Renault, probably the last.
In response to your reply Renault, customer service is well aware of this issue and has done nothing to help... Pathetic.
In response to your reply, I have contacted customer service but still no replacement part!

The service reception ring me to say that my car is ready for collection, it takes me about half an hour to get there and yet I always have to wait a further ten minutes whilst the receptionist completes the paperwork, surely this can be done before my arrival as happens in most other car brand dealerships.

No stars if I could
First and last Renault for me
Had my first service last Christmas when I got my car back the temperature gauge was not working. I spoke to my local branch where the car was from to be told 3 months wait march.
Then after someone pulling out on me and my car in for repair yes 4 months later get my car back
So my temperature still needs fixing it’s -37 telling me black ice
I spoke to the garage again telling them the air con does not work it’s blowing hot 🥵 I am baked. To be told Oct
Just for the diagnostic then if parts need ordering it will need booking in again
Never again would I buy a Renault or recommend them

AWFUL - DO NOT USE.
Buy from someone else.

1 year old car, failed due to electrical fault with HCU.

Terrible service, ended up with my car being taken hundreds of miles away for warranty repair and Renault refused to bring it back, expected me to travel to collect the car despite never telling me i would need to. Now they are threatening me with costs for storage. Wont take my complaint about their staff. Absolute garbage company.

I am now forced to make a 10 hour round trip to collect the vehicle myself.

Will be asking my bank to reject the vehicle back to dealer and will never buy a car from Renault again.

I strongly suggest you avoid at all costs.

Updated- Renault say I booked the vehicle hundreds of miles away and once again have their facts wrong. They booked it in. Not me. They also fail to explain it was booked in hundreds of miles away because their process of recovering a vehicle collapsed at every step.
DSAR submitted yesterday.
Useless company.
Useless vehicles.
Useless service.
Avoid.

I'm 2 months into owning a Captur E-Tech 160 (Esprit Alpine trim) and had a genuinely frightening experience: driving at around 30mph, a warning appeared on the dash and the emergency braking system engaged hard and unexpectedly - no vehicle in front of me, none behind, and nothing close enough on the side sensors to justify it. No collision this time only because there happened to be no one behind me. In different traffic, this could have caused a serious rear-end collision.

What's more concerning is that this isn't an isolated case - I've since seen other Captur owners reporting the exact same kind of unexpected AEB activation. This is not a one-off glitch with my car; it looks like a pattern that Renault should be taking seriously.

When I raised this with Renault Customer Services, I was told I'd need to book a diagnostics appointment (£110-£200, dealership-dependent) and that I could be liable for the cost if no fault is found or it isn't ruled a manufacturing fault - despite the advisor confirming that an intermittent fault like this might not show up in a static test or even a road test at that particular moment. When I pointed out that "no fault found" isn't the same as "no fault happened," I was told this is simply their fixed procedure with no flexibility, even for a safety-related fault on a near-new car.

How can something this potentially dangerous, affecting multiple drivers of the same model, be treated with such a scripted, careless response? I'm not disputing that a car needs inspecting - I'm disputing being asked to gamble £110-£200 on whether a known, recurring safety fault happens to reproduce itself on the exact day of testing.

UPDATE following Renault's response:
Thank you for the reply, but with respect, this doesn't actually address the issue. I'm not struggling to find the number to book a diagnostics appointment - I already have that. The problem is that Renault would not confirm in advance that I wouldn't be charged £110-£200 for investigating what may well be a known, recurring safety fault (emergency braking engaging unexpectedly with nothing in front of or behind the vehicle), especially when your own advisor admitted the fault might not even show up during the test.

Asking a customer to gamble that fee on a safety-critical system reproducing a fault on demand isn't a resolution, it's just passing the risk back to me. If Renault UK is now able to confirm in writing that this diagnostic will be carried out free of charge given the safety concern, I'd welcome that - but simply repeating the booking line doesn't change anything.