Called on a Friday morning, told upfront unlikely to be able to get engineer out till after weekend( not surprisingly) and given range of pricing options to chose from. Person I spoke to gave me her d... Ver mais
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Veja o que dizem as avaliações
We cannot fault the support and service we received. The repair engineer attended within 2 days but because the spare part was obsolete our fridge freezer could not be repaired. Repair Network then he... Ver mais
Horrible company, we contracted for them for a couple of years, they do not pay any of their 'network of engineers' , many of us are going through debt collection . They do not have specialist and li... Ver mais
Needed a repair to RangeMaster cooker and contacted company online and received call-back within 2 minutes! We spoke on a Saturday lunchtime and I was told to expect a call on Monday for a mid-week r... Ver mais
Detalhes da empresa
Escrito pela empresa
Repair-Network was created with the sole intention of providing our customers with a nationwide service that is both fast and reliable. We employ a team of professional engineers who are determined to leave you with a lasting repair and a sense of satisfaction.
Informações de contato
Maidenhead Concorde Park, Concorde Road, Maidenhead, Berkshire, SL6 4FJ, Maidenhead, Reino Unido
- 03333449104
- info@repair-network.co.uk
- www.repair-network.co.uk
2,4
Ruim
501 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Repair Network
Dear Jill,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Good service
James from, Repair Network, arranged a complementary video call to diagnose ignition problem with my cooker. Once the problem was identified and I decided to have it fixed rather than replacing the cooker, James arranged (via a local company) for a visit from an engineer. The visit lasted about 15 minutes. The engineer was pleasant and efficient and the work completed satisfactorily.
Payment was collected before the visit and was one of the sales options quoted by James in our initial conversation. Initially I thought that the quote was high for the work required but I was pleased with the result.
21 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear OCW,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Brilliant service an engineer sorted…
Brilliant service an engineer sorted out a leak that a plumber could not find. James Tucker was very helpful in arranging an engineer to call.
16 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Philip,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
The service was prompt and efficient
The service was prompt and efficient, communication was good.
16 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Sean,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Exceptional service
After speaking to James on March 9th regarding an electrical fault with our Rangemaster, he was quick to organise an engineer to come out to take a look.
The guy that came out to ours on 17th March provided exceptional service & went above and beyond to not only fix the cooker, but to give us additional information on the product.
17 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Jim,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Everything worked out really well from…
Everything worked out really well from Danielle in the office to the engineers who came to fix our cooker who were polite, clean and tidy and quick
15 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Neil,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Efficient and good customer service
Called on a Friday morning, told upfront unlikely to be able to get engineer out till after weekend( not surprisingly) and given range of pricing options to chose from. Person I spoke to gave me her direct line number and explained engineer would contact me. Call from engineer on Monday and booked in for next day. Repair done efficiently and oven working fine again. Repair network called to check I was happy
3 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Maggie,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Samsung american fridge freezer
James had excellent customer service. Explaining all my options for a repair. Offered a free visual from one off their engineers. Steve the engineer was able to diagnosis the problem in less than ten minutes. Fanatics service. Andvall for 24.99
7 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Great service - Professional and repaired
Great service. The oven was repaired and the residents well informed of access.
I dealt with Nameen Rehman. Have just booked the services again for another property for a fridge/freezer.
Very professional.
10 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Peter,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Fast efficient service from start to finish
Great overall service. Naz who I spoke to was able to facilitate an engineer who came within 4 hours to repair the washing machine. Great guy, knowledgeable, polite and efficient.
2 de março de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Brian,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
The people involved in dealing with the…
The people involved in dealing with the repair were all very helpful. However, the horrendous cost of replacing parts of the door on the microwave/oven was ridiculously expensive and rather took the edge of the very good service that I received.
25 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Lynda,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Don’t recommended if you want a quick repair
Took over 3 weeks to get my washer/dryer repaired and constantly phone calls and emails to chase updates. Work is contracted out to a local company with parts taking 3-5 working days for delivery if not longer. The team was friendly on the phone but if you are wanting a quick repair, I unfortunately can’t recommend Repair Network.
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Christopher,
Thank you for taking the time to leave a review. We're sorry to hear that you didn't have a great experience with our product/service. We take all feedback seriously and we are committed to addressing any issues that our customers may encounter.
We apologize for any inconvenience or frustration that you experienced, and we would like to do everything we can to make things right. If you could provide us with more information about your experience, we would be happy to investigate the matter and find a solution that works for you.
We strive to provide our customers with high-quality products and exceptional service, and we are disappointed that we fell short in your case. We appreciate your feedback as it helps us improve our products and services for future customers.
Again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right for you. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
The Repair Network Team
info@repair-network.co.uk
Fantastic Great teamwork too!!! xXx🤩
My first experience with Repair Network has been fantastic from start to finish! From my first call with James who explained my options, took my payment and was professional and very friendly and helpful. I felt reassured straightaway! I also received a confirmation email immediately and as explained I received a call from Sabrina who was equally friendly and booked the visit. A soon as I answered the door to Dennis (engineer) I felt secure and trust that I would get a great service! He had to return once the parts were ordered and once again Sabrina contact me to rebook! In the meantime James gave me a courtesy call to see how things were going! Dennis returned, parts fitted, problem fixed. left everything clean too! He was friendly, polite, respectful and I felt complete confidence he was professional and knew exactly what he was doing! It was a seamless process all the way through and James called again the next day!!! Great communication between them! Wonderful customer service! So happy! In the times we’re living in when it’s not easy to get through to a person for most things, it was such a joy and blessing to speak to actual people, pleasant and helpful ones at that! So pleased I came across this company who made everything easy and effortless making this a stress free experience too!! Thank you Repair Network! Excellent customer service!
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear JJ,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
James sorted everything
James sorted everything. All went smoothly. New part fitted and machine good as new
24 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Kim,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
The engineer who came was polite…
The engineer who came was polite friendly and professional
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Lucy,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Good service but expensive
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repair Network
Dear Daniel,
Thank you for taking the time to leave a review. We're sorry to hear that you didn't have a great experience with our product/service. We take all feedback seriously and we are committed to addressing any issues that our customers may encounter.
We apologize for any inconvenience or frustration that you experienced, and we would like to do everything we can to make things right. If you could provide us with more information about your experience, we would be happy to investigate the matter and find a solution that works for you.
We strive to provide our customers with high-quality products and exceptional service, and we are disappointed that we fell short in your case. We appreciate your feedback as it helps us improve our products and services for future customers.
Again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right for you. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
The Repair Network Team
info@repair-network.co.uk
Highly Recommended
Naz was helpful from start to finish in our attempt to find an engineer who could repair my mother’s dishwasher. Highly recommended!
20 de fevereiro de 2023
Avaliação não solicitada
Good washing machine repair
Barbara at Repair Network answered my call for help very quickly & efficiently - sent engineer to fix my Siemens washing machine quickly. Unfortunately a new part was required which did take a few weeks to arrive, but on arrival, the engineer arrived early & fixed the door quickly & efficiently. I am impressed (and very relieved!)
20 de fevereiro de 2023
Avaliação não solicitada
Excellent service. James who was our point of contact was…
James who was our point of contact was charming and efficient. Likewise the engineer he selected was polite, efficient and skilled. He fixed the problem with our cooker door patiently and yet quickly. I would thoroughly recommend even though a little pricey!
16 de fevereiro de 2023
Avaliação não solicitada
AVOID THIS COMPANY
AVOID THIS COMPANY. We contacted the repair network about our fridge/freezer which was showing an error code and no longer producing ice. They sent an engineer out to us who didn’t touch the fridge/freezer at all, only had a 3 minute conversation with me (which could have been done over the phone) and then left, saying he believed the door needed replacing and would let the repair network know, who would contact us within 3 days. They then disappeared into thin air. My husband had to repeatedly contact them for updates as they made no attempt to contact us at any time. When my husband spoke to them they said they couldn’t find the door. My husband found it online and sent them the link. Another week passed with no contact from them. Again, my husband had to chase them. They said they couldn’t find the door and would refund only half of what we paid them (we paid £200 up front and they are only refunding us £100). I find this completely unacceptable given that the engineer sent was in my house for less than 5 minutes and made no attempt to even look at the fridge to decipher the issue. Their lack of contact was also unacceptable and they severely lack customer service skills. Would not recommend!! Save your money and go elsewhere!
15 de fevereiro de 2023
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