Resto Haus Avaliações 

Bob at Resto Haus did an excellent job of marketing and finding a new owner for my vehicle!

Despite a hopeful start to my Resto Haus journey, the experience of purchasing a van through Bob has left a bad taste.
The van had issues from the start, which after much chasing Bob resolved, however the last issue resulted in a low loader recovery to a VW specialist which resulted in a bill which Bob has ignored.
I am left disappointed and angry, I have taken legal advice and would encourage all to beware of purchasing through Resto Haus.
Bob considers himself a broker and not a motor dealer/trader .. if you have issues with your purchase you may find yourself out in the cold with no option but to pursue the legal route.
There is no warranty …. Buyer beware!

Quite simply (and most importantly!), Bob and his team effectively achieve the objective. Which in my case was to sell two vehicles. Whenever communicating with them, via telephone or WhatsApp, they were always friendly and helpful. They are also prepared to ‘go the extra mile’. I initially had a problem with cancelling my insurance and receiving the appropriate refund, which was nothing to do with Resto-Haus, but they provided the necessary information, for me to satisfactorily resolve the issue. I would not hesitate going back to Resto-Haus to sell or buy.

Bought online from overseas and would highly recommend Bob and the team at Resto Haus.

The vehicles are accurately advertised, with plenty of detailed photos and honest descriptions. Since most of their stock is sold on a sale-or-return basis for customers, Bob and the team are exceptionally straight-up about the exact condition of each vehicle and what work, if any, might be needed down the line. Let’s be honest—classic VWs range hugely in price depending on age and condition, and in my case, Bob made sure to point out exactly what would require attention in time.

Long-distance buying can be nerve-wracking, but communication was clear throughout and the whole process was seamless from start to finish. No surprises. Top-class customer service—I’d have no hesitation buying from them again!

Amazing place, sold my bus for me and completely stress free, will be using again

I've also experienced the same issue as some others on here have reported. Bob Burrows, the owner of Restohaus sold my van earlier this year. Prior to the sale, he had been nothing but courteous and helpful. Once sold though, he didn't even tell me it had happened. I only found out when the DVLA sent me a change of owner confirmation. He then ignored all my calls and e-mails for the next 7 weeks. I finally got him to release my money after sending him a solicitors letter. Reported to Trading Standards.

As for your reply below Bob, you've got some front! You know very well who I am and I won't be communicating with you any further. You're a disgrace to the VW community.

Following a number of very poor reviews I will tell you about the sale of myVW through Restohaus and Mr Bob Burrows. Very accommodating charming front put on by this individual car sold “he posted the fact on FB” then nothing ! 12 emails sent tens of phone calls not answered, literally radio silent! Long story short I did take legal action and he paid up but I’m £500 down having engaged a solicitor to get my money off him.
Now blocked me on FB …. Basically do not use this company for all they can sell cars they cannot perform payments and the contract you sign is not worth the paper it’s written on (including the spelling mistakes)
Bad experience with no customer service

Bob has sold a number of vehicles for me in the recent times two in the last month alone. Both fetched the asking price. Easy smooth transactions, no hassle and money transferred within five working days. Highly recommended and would use again.

Just sold my car through Bob and his team.
What a perfect experience, from the car being collected, to the money in my bank, 9 days. Very good communication.
Faultless

Thanks Bob, Cam and team for the excellent buying experience. From initial contact to subsequent test drive, deal and delivery all went smoothly. At no time was there any pressure and always quick to reply and include additional photos.

Amazing place, gorgeous display of vehicles. Love going to their tuesday night car meets! Always a welcoming crowd and really lovely staff and owners!!! Drfinitely a must visit if your in the area🫶

Bob looked after our van and sold her for a good price, very happy with the service

Bob and the team at resto haus from start to finish provided an excellent service, I bought a Vw bay unseen as you don’t do, but Bob kept me informed with pictures and videos which gave me confidence, shipping arranged and bus delivered promptly.
I couldn’t fault the service or the bus.
And am looking forward to returning to resto haus.

From start to finish we have found Resto Haus to give a first class experience. From collection to preparing to advertising and final sale, we are more than happy to recommend Bob and the Resto family. In our opinion be realistic with your valuation and you can expect a quick sale in these difficult times for selling classic vehicles. You won’t find a better platform to sell your VW.

Contacted Bob at Resto Haus on a recommendation from the person that has looked after our splitty for a number of years as a broker to sell our beloved splitty.

Bob promptly replied with how the process works with them - I was happy with the arrangements and had the splitty trailered to them the following week.

The sale was incredibly quick - within 48 hours - they hadn’t even had time the prep it. It helped that I had some precessionally taken pics to share and support the sale.

Communication was quick and the process easy and worked as Bob had described. I actually went to the showroom the following week to drop the file and spare keys off (not trusting Royal Mail!) - very impressive place if you’re a VW fan. The lunch in the cafe was excellent!

Payment was received exactly when Bob had said it would be with no issues. Confirmation from DVLA of change of ownership received about 10 days later.

Would recommend Resto Haus and wouldn’t hesitate to use them as brokers for any further vehicle sales.

I’ve recently sold my 2005 VW Transporter Camper through Restohaus.
Bob and Charlotte were charming, helpful and honest, the process of dropping off the vehicle for their team to valet and market and thereon to sell was seamless and efficient.
The vehicle sold quickly and payment was promptly received. I’d highly recommend using them if you have a vehicle to sell.

This review is to notify everyone who has a vehicle at resto haus to remove it as soon as possible, through our recent experience and now others coming forward you will probably not get paid once your vehicle gets sold. And if you have recently brought a vehicle of Bob Burrows until the payment has been forwarded to the seller then legally it's not yours. I'm sending this review to warn you of what happens , YOU HAVE BEEN WARNED. Finally when my vehicle did eventually get delivered it was damaged with no apology. Check out out our new group resto haus customer support

On first dealing with Bob Burrows at Resto-Haus, he seemed very pleasant, but his behaviour towards myself and the seller of the Samba bus I bought through him was nothing short of terrible. Having got a 50% deposit from me on 9th April.(£50k, but he initially wanted 100% upfront!) He purposely dragged out completion of the sale for as long as he could. The bus required first UK registration, which he lied about having done for over 2 months! In fact he largely ignored all methods of contact from me as soon as I'd paid him for weeks on end. The seller was not advised a sale was in progress either and all his attempts at contact were also ignored. Finally things moved along only after a threat of taking legal action & possible police involvement if he did not either refund me, or deliver the vehicle immediately! This spurred him into delivering the vehicle on the 12th June. But he then attempted to continue to withhold my deposit from the seller. The situation only got resolved by swift action taken by the seller & myself to insist payment was made, (as had been pre agreed) prior to leaving my premises. He also managed to cause minor damage to this ultra rare, concours condition bus, due to poor handling and strapping during delivery. Then finally... I discover via DVLA that the application to register the vehicle, (that he'd only done on the 10th June!) had been totally messed up, so I had to start this again myself from scratch! The whole experience was just appalling from start to finish.

Still waiting on payment for van sold in May. I only learned that the van had in fact been sold when I received change of keeper notification from DVLA. I am expecting to launch legal action imminently to recover the money owed.
I am also yet to receive a statement of account despite numerous requests.

Restohaus recently sold my dad’s campervan following his death last year. We’ve not received payment for it yet and need the money for my university fees. It’s been very upsetting and stressful on top of all the painful memories.
We’re now having to look at taking legal action.