Richer Sounds - Bath Avaliações 1.474

O TrustScore é 5 de um total de 5

4,9

4A York Place, London Road, BA1 6AE Bath, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification. I also asked to use/borrow a Richer Sounds Head alignment protra... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thank... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 4A York Place, London Road, BA1 6AE, Bath, Reino Unido

  • 0333 900 0088

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, staff friendly and very Knowledgeable, Tom was happy to help me set up my record player;-) Thankyou Richer sounds..;-)

17 de janeiro de 2026
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great customer service.

After looking on their website and comparing prices with others I decided to go with Richer sounds.
I did find the TV I was going to buy slightly cheaper on another site and contacted the telesales team they were so helpful.
They beat the other price and with the 6 year guarantee Richer Sounds gives it was easy to choose them over all the others.

13 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service from the Bath branch

Saw an item on line, Manhattan TR-4 box, and enquired re availability by email.
Super quick response and after a couple of further questions I made the purchase.
Great price, delivered 2 days after purchase date 👍
I cannot fault the quality of the service and product.
Great job Richer Sounds!!

10 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Talking to humans in a shop is way better than online!! :)

I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers

4 de janeiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 1 de um total de 5 estrelas

Miserable pick-up shop experience

Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)

5 de janeiro de 2026
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Dear Mr Allinson,

Thanks for taking my call about your recent store experience today and again please accept my apologies for the way things were dealt with. Before the days of it being a legal requirement to charge for a bag, we also used to fashion box ‘handles’ from tape for customers who came to see us and collected their purchases whilst on foot.

I’ve since spoken to the store and whilst I understand from the manager it was a new colleague who dealt with this who may not have the benefit of this experience, more training is obviously needed. I will arrange this alongside our Operations team as well as mentioning to the team at the store to remember to always apply common sense.

Hopefully if you use us again in the future you will be one of the 98% of happy customers who review us on Trustpilot.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Question from Richer Sounds for a…

Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern

12 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!

4 de janeiro de 2026
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Just about one of the nicest businesses…

Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.

2 de janeiro de 2026
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great experience as usual

Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.

30 de dezembro de 2025
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgeable staff

Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.

9 de dezembro de 2025
logotipo da Richer Sounds - Bath

Resposta da Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Quality Service

People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed

29 de dezembro de 2025

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