Richer Sounds - Brighton Avaliações 

2.512
O TrustScore é 5 de um total de 5

4,9

54 London Road, BN1 4JE Bridhton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.512)

23.467 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good atmosphere

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

16 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Got the right new amp thanks to Richer Sounds

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

16 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great advice

Great advice, helpful staff and delivered on exactly what was promised

15 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Returning customer

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

14 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great staff and good prices

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

14 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

From the initial call to purchasing

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

14 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great service

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

11 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Avaliado com 4 de um total de 5 estrelas

Very few companies deal in cassette…

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.

10 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!

We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service. I cant remember the man's name, but super helpful and friendly.

8 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your wonderful feedback

Avaliado com 4 de um total de 5 estrelas

Richer sound service was great.

Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.

9 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..

https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items

If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Great overall customer experience

Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone

8 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Fantastic

Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.

7 de março de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

The place for TV and Hi Fi

If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.

6 de maio de 2025
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

The team are brilliant

The team are brilliant. Notable experience. They go the extra mile to help you out.

6 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Really helpful staff on two visits to…

Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar

27 de fevereiro de 2026
logotipo da Richer Sounds - Brighton

Resposta da Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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