Richer Sounds - Bristol Avaliações 

2.735
O TrustScore é 5 de um total de 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.735)

23.626 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very satisfied with the price

Very satisfied with the price, and service they gave. Delivery was great, arrived on day & time they said it would. Very helpful and polite delivery team.

25 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service and customer care

Ordered online for collection at the Bristol branch - exellent service throughout.

Collection was friendly and easy - all ready and waiting - along with the boxes being carried out to my car - such good customer care.

Have bought music gear and TV's from Richer Sounds before - always friendly, helpful and excellent service and good value and recommend them to others without hesitation.

23 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

I ordered my new amp and CD player and…

I ordered my new amp and CD player and they arrived as scheduled. Very happy with price and service from very helpful staff. Had a slight technical problem which was quickly sorted over the phone seems I was pressing the wrong button on one of the remotes. Nice to know there is always someone to help. Highly recommend Richard Sounds.

22 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Avaliado com 4 de um total de 5 estrelas

I first spoke with a young man called…

I first spoke with a young man called Jo over the phone who was really helpful, NO hard sell’s pressure I told him moving house had wiped my bank balance out so he did his best to recommend the best deal for £600
The manager was really nice when I visited the shop which I regret doing because I still spent a grand because once you see them colours pop its hard not to

I will be back in January to buy that TV that’s over 3 grand. The one I’m waiting for can then go in my bedroom.
The hard sell doesn’t work in a be long run, understanding is what gets customers returning. I would have given 5 stars but waiting to see if my delivery is also good

22 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks so much for leaving such a lovely review. It’s great to hear that the team in Bristol made you feel welcome when you called and subsequently popped in, and yes, once you see the products in the flesh, plans can change very quickly!

Fingers crossed your delivery is just as smooth, but if anything doesn’t go quite to plan or you have any questions at all, please don’t hesitate to get in touch and we’ll happily help. Enjoy the new TV and we’ll look forward to seeing you again in January.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Always an excellent service from Richer…

Always an excellent service from Richer Sounds from buying small items to an 85 inch tv which I have just had installed . I Always feel they treat customers in a personal friendly way and James who wall mounted my tv was from start to finish was fantastic

22 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great customer service and super price

Great customer service, simple order process and item arrived quickly at the store for collection - and to top it off, was a great price - why would you want to shop anywhere else for a new TV?? The staff here are personal, and understand the products they sell.

Thank you and would happily recommend - A+

20 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent Experience!

I requested a demonstration of a new amplifier and CD player and was pleased to find that it was all set up ready to go when I arrived.
I was impressed by the dedicated room for listening to the equipment. I was given as much time as I needed and never felt pressured to make a decision. I ended up purchasing both pieces of equipment and am very happy with them.
Special mention to Noah who was very helpful and informative.

17 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Quality products , very helpful staff

From one phone call to check stock of item which wasnt in store staff organised a delivery which i recieved within 24 hrs also at a discounted price . Quality products , very helpful staff , very good prices
Never had this service before with any of the bigger companies.

19 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Helpful, friendly and knowledgeable staff

Really helpful, friendly and knowledgeable staff. Richer Sounds is my first stop for my hi-fi and TV stuff. Decent prices too.

18 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great service

Excellent knowledgeable staff

16 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Headphones

Went there to purchase a set of bone conduction headphones.
Treated with courtesy and consideration
Staff very knowledgeable and explained the quality of the product and some of the limitations
Would highly recommend

16 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

The staff were helpful

The staff were helpful, courteous and efficient as always

15 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Argon speakers

I purchased a pair of Argon Audio Fenris A4 Bluetooth speakers. The staff were very friendly and attentive but not overbearing.
I needed advice on which speakers to listen to within my price range. I settled on the Argon speakers after comparing them with others in the store.
I am very happy with the clarify and range of the speakers paired with my Sony record deck.

5 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Brilliant as always

Brilliant as always. Very knowledgeable advisors and good prices

12 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Excellent service.

Excellent help and advice from Dave in the Bristol store. Very knowledgeable and friendly. Not at all pushy. Ordered Saturday, delivered Tuesday. Had to call the store twice with queries on setting everything up. Both times, very efficient, knew what I’d bought, and told me what to do. All very impressive. 100% satisfied.

11 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Very clear help with Sonos exchange

Very clear help with Sonos exchange and the options around the new system.

11 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Friendly, knowledgeable, efficient and incredibly well priced.

I bought a TV from the Richer Sounds store on Whiteladies Road.
As soon as you walk in and have your first interaction with a member of staff, you immediately notice the difference in friendliness and that personal touch compared to your “Curry’s”.
I’m also convinced that they won’t be beaten on price.
I was really disappointed when I arrived home to unbox the TV to see a crack in the corner.
I rang them up on the following day to explain the situation but they couldn’t have been more eager to make things right.
I had several phone conversations with Mark and Joe about ordering a new TV because the one that I originally bought was out of stock.
I finally settled on another one which will come to no surprise was also very reasonably priced.
They were able to swap the TV’s over, I was able to return a bracket because my old one fit the new TV, and they even knocked £20 off the total price as a gesture of good will.
I could not recommend this store enough.
Friendly, knowledgeable, efficient and incredibly well priced.
I will be a returning customer who will definitely be recommending!

8 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

24" Smart TV

Purchased Cello Tizen OS 24". Ordered and delivered within 48 hours. First class service. Many thanks.

7 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

My goto Electronics shop.

Review for both Cardiff and Bristol.

Great, Friendly, HONEST information, bought new TV in Bristol, they didn't have the free soundbar offered for the Easter deal, but Cardiff did, they reserved it there and was picked up promptly. Another outstanding service by Richer sounds, and there price undercut Curry's by £200 with a free soundbar. Can't grumble at that. WELL DONE Richer sounds keep doing what your doing.

3 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 4 de um total de 5 estrelas

Unfortunately the Samsung we wanted was…

Unfortunately the Samsung we wanted was not in stock.

6 de abril de 2026
logotipo da Richer Sounds - Bristol

Resposta da Richer Sounds - Bristol

Thanks for taking the time to leave us a review. While I’m sorry the Samsung model you originally wanted wasn’t available at the time, I do hope your are completely satisfied with the LG that you chose instead.

If you need any advice, support, or help of any kind, please don’t hesitate to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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