Richer Sounds - Cambridge Avaliações 

1.710
O TrustScore é 5 de um total de 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.710)

24.963 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Support in my hour of need :)

The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!

18 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Such a great shop

Such a great shop, experienced staff, what a joy!

13 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Paul at the Cambridge store was brilliant !

Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !

13 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.

I do hope all is now well with the TV, should you need any help of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV

11 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Professional and friendly

The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!

23 de dezembro de 2025
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

A very good service

From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.

8 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Best place to buy HiFi and TV

Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…

5 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

staff all very helpful

4 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service, twice in a row. Will always come back to Richer Sounds.

4 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

the delivery was free

the delivery was free, said it would be delivered by tuesday, was delivered saturday. Top job guys and the TV is spot on

3 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Super service from Bradley at RS Cambridge

Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.

The item arrived via courier on the date advised, was well packed and performs superbly.

Thanks Bradley !

2 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great help service and choice.

I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.

1 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Good service especially the help given…

Good service especially the help given with our decision on which tv to buy

2 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.

2 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Purchased Marrantz Melody X package at…

Purchased Marrantz Melody X package at very competitive price. Staff were very friendly, knowledgeable and helpful. Particularly impressed when a staff member offered to make up the cables for me.

1 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Very competent staff

The staff was extremely competent and helpful. We needed cables to connect our amplifier to speakers, and we received excellent advise on the options and more. They addressed all our questions and doubts. Great experience

24 de janeiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

LG oled TV

Very helpful staff, very patient with me as it was an over the phone order.
Great price & extended warranty.
Fast delivery 👍

31 de janeiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Olivia the Store Manager.

Olivia the Store Manager was outstanding, great knowledge and superb advice.

31 de janeiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

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