Richer Sounds - Cambridge Avaliações 

1.710
O TrustScore é 5 de um total de 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I rang to check that the headphones I wanted were in stock so I could check if they were ok A very helpful member of staff arranged to get them in. When I arrived, they had been charged and softw... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.710)

24.831 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful sales staff

Very helpful sales staff, the price beat guarantee was promptly applied and delivery was within a couple of days. Delivery guys were lovely. A great experience overall.

18 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Customer service at its best.

I was very impressed by Paul ,the deputy manager at the Cambridge Branch. He went out of his way to help me sorting out a issue with the item I bought. He was very professional and made feel at ease and calm in dealing with the problem. I left the store fully satisfied.
Thank you again, Paul.

19 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Whilst visiting Cambridge I called at…

Whilst visiting Cambridge I called at the Cambridge store for advice on hooking up my TV to existing speakers. Tom clearly explained the options available without pressing for a sale. A couple of days later I ordered the AXR100D via the online store. All hear turned up on time.

16 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Very good telesales experience

Very good telesales experience, pre-ordered item delivered quickly after it because available.

Great pricing and good choice of products. Also good to have a long 6 year warranty on my new TV, gives me peace of mind!

14 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I went in to the Cambridge shop on a…

I went in to the Cambridge shop on a fact-finding mission with a view to possibly buying a new tv and sound bar. I’m not overly blessed in what’s new etc. I was greeted by Paul who listened to my queries and was able to offer good advice without being too pushy…… top bloke! Ended up getting a tv and sound bar.

14 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Staff were knowledgable

Staff were knowledgable, friendly, efficient. When I phoned later to get more advice on which TV to choose, was given really usefull information & help. My TV has now been delivered & I'm very happy with it.

14 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 4 de um total de 5 estrelas

Didn’t quite price match the price I…

Didn’t quite price match the price I had found elsewhere but I accepted the reason for that and was happy with the price I paid.
Delivery was on the day stated.
Great service.

13 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks very much for taking the time to leave your review. I’m pleased to hear you were happy with the final deal, even if we couldn’t quite match the alternative you’d seen. It’s also great to know everything was delivered as promised and that you felt well looked after throughout.

If there’s ever anything you’d like us to look into or help with in the future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries

13 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

All good…..

28 de janeiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Top, top speakers and customer service

At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service

12 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great people

Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.

11 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds - these are your people for hi-fi.

I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!

11 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Tv & sound bar.

Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.

6 de março de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Olivia at Cambridge was very helpful!

Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!

28 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgeable staff

Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.

28 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent

Helpful, knowledgeable as ever. Great shop.

28 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service

27 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Expert advice from Simon

Expert advice from Simon. Friendly and knowledgable without being pushy.

21 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Brilliant staff interaction from the…

Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .

23 de fevereiro de 2026
logotipo da Richer Sounds - Cambridge

Resposta da Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

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