Richer Sounds - Chester Avaliações 

2.592
O TrustScore é 5 de um total de 5

4,9

15 Hoole Road, CH2 3NH Chester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I phoned I got through to a human being, not a robot!! Very helpful and understanding of my problem. Faulty Hi-fi system replaced without any difficulty.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.592)

23.686 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Richer Sounds. First class service

After a lot of research, purchased the TCL 55c7k TV. Way better than my previous Samsung set in every respect. Have had it for a week now and still HUGELY IMPRESSED with the ultra-fine picture detail in particular. Brightness, colour and contrast as close to OLED quality as you could get, for a third of the cost. B&O sound very detailed, more than adequate. SIX YEAR guarantee for this set at no additional cost unlike other retailers, great price, fast free delivery, five stars for the excellent customer service, thank you Richer Sounds.

8 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service and very…

Excellent service and very knowledgeable and helpful staff.

Thanks

2 de março de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Joe was helpful

Joe was helpful, patient, and understood the application I had for a portable projector....the product is awesome, thank you Joe, well recommended and the perfect item to meet my needs...thank you Joe, and thank you Richer Sounds...spoke to Joe at 4pm, next morning I was setting the projector up (sent by mail order). :)

11 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Helpful Jon

Jon, the Asst Manager gave us great advice and sold us a brilliant to. Couldn’t be happier

9 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

10 outta 10 service

My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10

16 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Ewan was very helpful and responded…

Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store

8 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Excellent value for money and customer service

Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.

5 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

I must say I have never felt so…

I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house

5 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, thank you

5 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

The only retailer you should visit!

The most important thing with HiFi and AV is visiting a retailer who knows what they're talking about with comprehensive in-depth knowledge and key - patience in putting up with Joe Blogg public who think they might know everything - but actually don't! This makes Richer Sounds rather special in this regard. In my local store in Chester - they also have a great sense of humour, always smile and willing to help with any queries you may have. It's the type of place you'll always come first and delivery is superb - which is great as once you've ordered your piece of kit - you want it quickly. Their highly competitive prices and service are second to none, but there's nothing more exciting than going into the shop itself. I love Richer Sounds and have been purchasing off them for many years. Go on - treat yourself!

2 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

LG TV

Staff member Jo in the Chester store was very helpful answering all my inquiry questions and made my order a lot easier. And a few days later after making my mind up I placed my order with him. Top marks!

1 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Helpful on the telephone & very easy to…

Helpful on the telephone & very easy to order product online. Extremely quick dispatch & delivery.

1 de junho de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Fantastic service on the order of an LG…

Fantastic service on the order of an LG tv. Not only was a cheaper offer elsewhere price matched but the delivery I wanted was also reduced too.
The whole process from order to delivery was simple and painless and the new tv is wonderful. Thank you!

30 de maio de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Good product.

Quick safe delivery. Helpful sound advice from Craig at Chester. Product works very well. Easy to operate and sound transmission of high quality. Not over expensive.

29 de maio de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Purchased a 65" Hisense TV and Hisense…

Purchased a 65" Hisense TV and Hisense AX3120Q soundbar from the Chester store. Ordering and delivery was seamless great service. On installation there was a problem with the soundbar. I rang the store expecting a fight on my hands, not at all, we can exchange it or sort something else out even though I didn't have the packaging. I went to the store and it was exchanged. Got home and it all worked as it should so very pleased. I have to say I was blown away by the customer service you wouldn't get that service at any other retailer. Well done to the team in Chester highly recommended.

4 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Exemplary

Had the pleasure of buying a few bits from the Chester store recently. The service I had from Ewan was exemplary. His general approach to customer service, his knowledge and overall willingness to help was faultless. I dont often write reviews but this one is worthy without a doubt. Wouldn't hesitate to recommend Ewan and the team at Chester. Thank you

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Well informed staff and incredibly helpful at tailoring your needs and price range to the correct product. Would always buy electrical equipment off them rather than online.

23 de maio de 2026
logotipo da Richer Sounds - Chester

Resposta da Richer Sounds - Chester

Thanks for your feedback, great to read you were happy with our service.

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