Richer Sounds - Edinburgh Avaliações 

2.681
O TrustScore é 5 de um total de 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I managed to find the Blu-ray player I wanted at Richer Sounds. There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authoris... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process. Everything was made so straight... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent experience at Richer Sounds, Chamber Street, Edinburgh. Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.681)

25.159 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Upgrading video media kit

James the technician and David the Store manager in Edinburgh have been helpful and constructive in the selection of media kit to upgrade my existing video media experience. I also need to be able to connect o my Panasonic TV from Windows to allow viewing from my film collection and that requirement is still being progressed,

21 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

My sound system.

Excellent products.
Turntable, amplifier and speakers.
I couldn't be happier.
About the team:
Speechless.
Very kind, helpful and attentive.

22 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great to buy from a knowledgeable person and not online

Enjoyed going into the store to be welcomed by music (not overpowering) and a great team. I have very little technical knowledge about anything that the store sells and here I feel they really know about their products and the technology involved. It took me back to the days when you could go into a store and know the advice you were given could be relied upon and was backed up by thorough knowledge. There was no pressure to buy and I was able to ask as many questions as needed to understand about the equipment that I was buying. Bowie was an excellent advisor and I am so pleased with my purchase and will be back for more. I won't go anywhere else and it is so great to be able to deal with a person and not just make an online purchase.

22 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and friendly team

Excellent experience at Richer Sounds, Chamber Street, Edinburgh.

Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery to shop for easy uplift.

Really good service.

21 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Blu-ray player

I managed to find the Blu-ray player I wanted at Richer Sounds.
There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authorised the card payment but Richer Sounds didn't at first).
The player arrived the next day(on a Saturday)which I wasn't expecting as standard free delivery was up to 5 working days.
Great service and I'm very happy with my purchase.
Highly recommended.

21 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Extremely pleased.

The guy who dealt with my purchase was extremely helpful and knowledgable. He helped me a great deal.

20 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Knowledgable and helpful staff

Knowledgable and helpful staff.

Good price for the TV and they put me in touch directly for someone to manage the installation

19 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Exellent service!

Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process.
Everything was made so straightforward and both John and James were happy to answer any questions i had. Fantastic service from start to finish, i couldn't recommend them enough!
Regards, Gary.

18 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Sennheiser headphones

Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages and disadvantages clearly. I am very pleased with the purchase I eventually made. Thoughtfully, as the headphone package was quite bulky, Bowie offered to have it delivered to my home. They arrived the next day, with the option to return after 30 days if they were unsuitable. (I'm keeping them.) I would certainly recommend Richer sounds.

12 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Sales guy (Jack?) was great

Sales guy (Jack?) was great, I was only making a small purchase but he was very thorough and signed me up to the VIP club resulting in a further discount (the mini amp I was buying was already discounted).

16 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service

Every time I enter Richer Sounds the staff totally understand my requirements and addresses them effectively - with a smile!

13 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I came here to buy a new Blu-Ray player…

I came here to buy a new Blu-Ray player and was able to get a new model with a 2 year guarantee which I will get delivered when it comes out.

I was very impressed with the service I received.

8 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Bought a new amplifier

Bought a new amplifier, there advice was extremely helpful. Jake at the Edinburgh branch did a demo which was great and convinced me to buy the Argon amp. Have used them often and will continue to return thanks Bobby 👍

7 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Richer sounds for ever

Fantastic. I had a limited small budget to spend and not sure if the Richer Sounds was the right place to go to. The salesman Bowie took time to guide me in my price range without trying to make me overspend. The time Bower took for me you would think I was buying a £15000.00 system. Bowie you were so knowledgeable and guided so well with my budget. No doubt about it. If you want the best you can afford then go to Richer Sounds. It’s the only place I will go to in the future

14 de agosto de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I recommend!

27 de abril de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent service and a pleasant experience throughout

Hi
I have dealt with Richer Sounds several times now and they are one of the best to deal with, most helpful and informative and nothing seems to be too much trouble.

John (store manager) especially goes out of his way to ensure that you are happy and if you are making a purchase that you have made the right one.
Excellent service and a pleasant experience throughout

5 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent service

We had previously been into another store and while the guy was very knowledgeable we felt he was pushing certain brands of equipment over everything else. I had already done some homework about what I wanted so when we went into your Edinburgh store and explained what I wanted without mentioning the actual product, your salesman immediately came up with the one of the choices I had looked at and confirmed that it was the best available. We were then surprised into find that we were still on the records after buying an item there many years ago. We ordered on the Monday and the item was delivered on the Wednesday.

3 de agosto de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

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