Richer Sounds - Edinburgh Avaliações 

2.610
O TrustScore é 5 de um total de 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Friendly, helpful staff (as ever) at my local (Edinburgh) store. RS is my first stop when looking at TV's / Hi-Fi etc as they are normally very keenly priced and offer excellent G'tee coverage.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish. Bowie at the Edinburgh branch talked us through various options, explained well and we are very happy with our purchase. Delivery company offered great communi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018. DHT-S517 perfect. Delivery as selected. No problems.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

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4,9

Todas as avaliações

(2.610)

23.773 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent experience with all the staff…

Excellent experience with all the staff being helpful, experienced and knowledgeable. Easy to recommend that if you need any home AV or HiFi equipment that you go straight in and speak to them.

30 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Why go anywhere else?

Friendly, helpful staff (as ever) at my local (Edinburgh) store.

RS is my first stop when looking at TV's / Hi-Fi etc as they are normally very keenly priced and offer excellent G'tee coverage.

On the rare times when I've encountered problems they have been resolved without fuss or drama.

30 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish.
Bowie at the Edinburgh branch talked us through various options, explained well and we are very happy with our purchase.
Delivery company offered great communication and arrived on time.

30 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Love their thoughtful expertise

Friendly, efficient, knowledgeable team service from the Edinburgh store, with an extra thoughtful touch: adding a note to help me get the most out of my speaker cables, too.

30 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Courteous reception on the two visits…

Courteous reception on the two visits to Edinburgh shop and quickly traced the tv suitable for me to another shop and it was promptly delivered to my address.

Not yet tuned the set though disappointed that no paper style instruction guide supplied but that seems to be the modern fashion.

29 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great shop

Great staff, happy to answer any question no matter how daft. Excellent products and good value with a long warranty to boot

27 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

The staff are are the best

Choice, Availibilty and Price of product. However, it's your staff that really amplify the whole experience. Both your in-shop and online employees excel in all aspects of customer satisfaction..

26 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Excellent service

They were excellent from the minute we spoke to them. Very informative, pleasant and knowledgeable. Would definitely use them again!

26 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

On holiday in Edinburgh just started to…

On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played them for us. He then e mailed the details to me ( gave us an umbrella as we left) and on my return home i ordered them and they arrived 24 hours later. Fantastic service

25 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, the staff in my local store(Edinburgh) go above and beyond to help you find what you are looking for. Thoroughly recommended.

21 de fevereiro de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Edinburgh Store - AMAZING service

Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.

Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily

26 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Excellent service & highly recommend.

The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.

19 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

16 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

13 de maio de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

17 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

17 de junho de 2026
logotipo da Richer Sounds - Edinburgh

Resposta da Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

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